Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
2 months later and pre-auth charge has still not been released. Over 20 emails to customer service.
Unknown_poster
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Incident #140611-005671. This has just been a cluster from the get go. Zenimax CS will send me an email saying they've escalated the issue to billing. Which sends me an email saying they've contacted the card issuer and released the funds. Contact the card issuer which says they never contacted them. Someone somewhere in the process is lying about actions taken.
Edited. Forgot to add the 40 minute phone call with customer service also.
Edited by Unknown_poster on June 12, 2014 12:59AM Edited. Forgot to add the 40 minute phone call with customer service also.
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willi3bxSoul Shrivenhonestly if the funds were released then you should talk to your bank about the moneyYes I'm new
go longhorns go0 -
ThisOnePosts✭✭✭✭✭A hold isn't supposed to go on that long, as someone with a lot of experience in banking. Call your bank and ask them what is going on? Speak to their credit/debit card operations --- if the person answering the phone tries to make up a lazy excuse, ask for a manager.0 -
ShedsHisTail✭✭✭✭✭
✭Have you considered a different card?"As an online discussion of Tamrielic Lore grows longer, the probability of someone blaming a Dragon Break approaches 1." -- Sheds' Law
Have you seen the Twin Lamps?0 -
ZOS_CarolusS✭✭✭Hello @davidgawronrwb17_ESO, we will be answering your ticket as soon as possible. Please note, that we can't do Billing support on the forums and therefore have to close this thread.0
This discussion has been closed.