Thank you for playing
The Elder Scrolls Online!
This thread covers technical issues that some users are encountering, and potential solutions. If your problem is not listed, you may want to check the latest patch notes, or try asking on our
searchable knowledge base. Our KB covers a wide range of game questions and issues, and can even be accessed in-game by typing /help.
Below, you'll find a list of topics for troubleshooting. Follow the link to be re-directed to the post containing the selected issue or read through this thread to find solutions for technical issues you might encounter during installation, updating and playing the game.
1.
Resolving Installation Issues
2.
Updating & Downloading.
Includes the following topics:
- I'm encountering a Patch Manifest error (209/210).
- My launcher will not start at all, or it gets stuck at “looking for launcher updates.”
- I’m being told I don’t have enough disc space.
- Is there anything I can do about slow download speeds?
- My launcher stopped downloading at XY% giving me the error message: Webget request failed!
3.
Unable to Launch Game
Includes the following topics:
- Pressing the Play button on the launcher and nothing happening ("grey play button")
4.
Black Screens & Game Crashes.
Includes the following topics:
- Black screen
- Game crashes during cinematic
- Possible resolution to crashes / lockups / not loading after clicking Play on some laptops
5.
Connectivity & Latency Issues (Unknown Error)
6.
Computer Crashes & Lock-Ups/Reboots (hardware-sided troubleshooting)
How to...