Help! I'm stuck in a rollback loop!

Sabbatus · May 2014

I used the wayshrine to go from Davon's Watch to Dhalmora to get some diamonds from a friend. I took the wayshrine back to Davon's Watch. After about 2 minutes I disconnect, and when I log back in I'm back at the Dhalmora wayshrine. This keeps happening over and over, and I see no way out of it.

Clansman2013 · May 2014

Not just you, It's happening to everyone I think. I got kicked out and rolled back 3 times before I just stopped playing.

ZOS_JessicaFolsom · May 2014

@Sabbatus, could you please submit a help request via the /help menu in-game?

Sabbatus · May 2014

Doing it now Jessica.

Clansman2013 · May 2014

Just to point out, when I logged back, almost everyone in chat was also complaining about being kicked out and rolled back, so it's a much larger issue than 1 person.

nerevarine1138 · May 2014

Clansman2013 wrote: »

Not just you, It's happening to everyone I think. I got kicked out and rolled back 3 times before I just stopped playing.

I had some rollback issues, but nothing that followed a pattern like the OP describes.

ZOS_JessicaFolsom · May 2014

@Clansman2013 - What zone were you in? Same one as @Sabbatus? And what megaserver?

Clansman2013 · May 2014

For me, I ported to Daven's watch from Shadowfen. Got to Davens watch, sold all my crap and repaired. I was then kicked out and when I logged back in, i'm back in Shadowfen. This happened 3 times in a row, and then I gave up

Clansman2013 · May 2014

US Megaserver, Was in Shadowfen originally, then ported to Davens Watch in Stonefalls.

Sabbatus · May 2014

It appears my items and money that I acquired in the interim (including the stack of diamonds a guildie gave me) have disappeared as well.

Clansman2013 · May 2014

It seems to have stabilized for now, at least for me.

Sabbatus · May 2014

Now I cannot log back in at all, I get an error message saying:

Error 310(6:3:1181:2)
Transfer Failed. Please try to reconnect. Should the problem persist, contact Customer Support.

so here I am, Customer Support, what now?

Sabbatus · May 2014

BTW, I can log in on another toon, but not on my level 17 Orc Dragonknight Voidus Insidious.

Sabbatus · May 2014

Sabbatus wrote: »

Now I cannot log back in at all, I get an error message saying:

Error 310(6:3:1181:2)
Transfer Failed. Please try to reconnect. Should the problem persist, contact Customer Support.

This is now happening on multiple characters on my account.

Clansman2013 · May 2014

Same, just started happening on another character, and not the only one. Once more, region chat is full of "WTF??" and "Rollback!!"

Clansman2013 · May 2014

Ok this is just getting stupid now. What's more annoying, is everyone in game is bitching about it, but nobody will come here and report it.

Banumu · May 2014

Wow I had it happen a little while ago, and now can't log in either.

Mortelus · May 2014

cries....

Glad I am at work now. Seems I will hold off playing until this is resolved, anyway will take me a day to DL the new patch.

Bryong9ub17_ESO · May 2014

I was kind of expecting the new patch would mess something up. Usually does for most games in some way or another. They'll have a hotfix soon enough i'm sure.

Galen_the_Black · May 2014

I actually noticed this pattern in the last major patch. Logging into the game was hard and suffered from some rollbacks. I suspect that the number of people downloading the patch is interfering with the game server's connection resulting in lost connections, failure to login to the character screen, long load times and rollbacks.

Waiting a day for everything to mostly settle down resolved all the problems in the last update. I expect the same thing to happen to this update.

ZOS_JessicaFolsom · May 2014

We've found the cause of the rollback issue in Stonefalls and will be pushing a hotfix after the European maintenance is complete.

Halloweenhead_Red · May 2014

ZOS_JessicaFolsom wrote: »

We've found the cause of the rollback issue in Stonefalls and will be pushing a hotfix after the European maintenance is complete.

Nice.

Kingslayer · May 2014

@ZOS_JessicaFolsom‌ Can you comment on this vr difficulty change? Its rendered all vr zones unplayable.

coryevans_3b14_ESO · May 2014

How about fixing ALL the rollbacks? it's happening in The Rift Vr zone as well. Or how about letting us know why you bumped up the HP of vr mobs AND made them hit harder without telling anyone? How about that? because you WILL lose subs over it. Fast.

Banumu · May 2014

Heads up on my part since I can't log in and sent a ticket explaining what happened I got an answer saying it was solved yea go log in nooooo rreply no its not solved. I still can't log in and wife says I'm on line ( still from last time I was booted )

Banumu · May 2014

So I guess no playing today because of patch , play a little get roll back problems / log in problems and get to play tomorrow since hotfix will be after EU update ........ yea $:\$

animate36_ESO · May 2014

I just got my second major roll back.

Lost roughly 7K xp (only lvl 14 with the character) and over an hour worth of time in Stonefalls.

Today so far I have been in at least 7 rollback crashes luckily the other 5 I was just looking at character stats and skills so I didn't lose anything. I have turned in bug reports on both crashes with more details... the only problem with that is there is no "Game Crash" or "Rolled Back and lost all efforts" options.

coreserv · May 2014

ZOS_JessicaFolsom wrote: »

We've found the cause of the rollback issue in Stonefalls and will be pushing a hotfix after the European maintenance is complete.

Will this also address the issues we are having when interacting with an NPC we lose the "esc" key? As well as being able to choose different guilds to trade/buy from, along with many other loss of functionality? Give us some Feedback PLease.

You have to do a force quit shutdown of the game then you have to actually log out completely to desktop and start all over again? And if the server doesn't recognize you logged out you get error message 304 or an "unknown Error". For 5-10mins before you can Login again? Dont do a half assed Hot-fix, Please! Actually Hot-fix these other issues as well. And admit the Problems. There is a lot more than those. But these are the ones that are so frustrating you dont want to play.

coreserv · May 2014

Seriously making it harder to believe your a triple A mmo title, with the basic core mechanics of an mmo, not working. And charging a sub-fee for it. I so want this game to survive for a long time, but seriously?

Clansman2013 · May 2014

Any idea when the hotfix will be pushed?

jch.raelieb14_ESO · May 2014

Seeing as how it is not the 22nd anymore and this is still happening, how did that hot fix go? Cause It sure didn't fix mine.