Aliniel wrote: »

So, by this logic, if you start your life insurance on January 1st, 2026, and you broke your hand in December 2025, you will go after the insurance company and cry to them about it?

Tomes are a new thing. They needed a cutoff date. If they accepted your case as an exception, Pete or Susan will come and cry about why November wasn't included. Then Billy and Jane will cry about October.

This is the same as if you were complaining about not having access to a chapter prior to its release.

The solution is fairly simple. Sub for 1 month to get only one token if you don't want to have "11 useless tokens".

I had my “insurance” paid for in December 2025, I didn’t start my subscription after I “broke” my hand and they only put part of a cast on. And yes if you had an active subscription you should have gotten the full amount period no matter what month. Anything less is just being short changed. Also you can’t sub for one month when you have an active subscription so unless I cancel I can’t get the last tome I need to do anything with the 11 just sitting there laughing at me to pay more to fix this bs scam. So since I have to cancel anyway I’m not renewing as it’s too much hassle to keep canceling to fix this obvious pay to fix problem. They didn’t do this for some other reason but to get me to pay extra to fix this. If you think there is any other reason otherwise I have a bridge in Brooklyn for sale for you

Balibe wrote: »

ESO was very clear with posts and live events that the tomes would be counted back to January 1, 2026. I did a one year on PC in 10/2025 and got 9 tomes January to September of 2026.

Op missed 1 tome, I missed 3. Just imagine the OP rage posts/canceling for only 9 tomes. Not complaining as per ESO statements, this was going to be the case.

Did the money expire or something? If it wasn’t 12 times they set a pay to fix trap. You now have to cancel your yearly subscription and pay for a 3 month, then cancel it and then pay for your year and that’s fair how? Clear or not a pay to fix scam is still a scam. If you payed on March 2nd, 2025 you should have gotten 12 tomes. Anything less is just there way of trying to gouge people for more money