Is Vanilla ever going to fix these forums?

Salogwyn · July 13

I'm happy to have found this thread. I thought I was the only one with that problem or it's my computer's fault or browser's fault not to see the bookmark button for example next to the thread title and the edit button.

Hope they will fix that soon.

SilverBride · July 13

I don't think they are ever going to fix these and this is completely unacceptable.

Warhawke_80 · July 13

So...the edit button is there just hidden.... hopefully this will get them to take a look at other Forum Software packages Vanilla has always been buggy

ToddIngram · July 13

Only ZOS can fix the most broken aspects of this forum.

FlameDark · July 13

The only way I can see Vanilla at fault is if the particular icons that disappeared are packaged through vanilla. While there are icons that ZOS can add and edit for the webpage theme, the icons such as the edit button are entirely from a single file location that only vanilla has access to and users can't change on their sites. So if someone from Vanilla mucks with or deletes anything with that file, it makes the icons fail to load and we're left with invisible icons. Which is really weird that they did that? I've ran my own websites and most of them give you the tools and it's pretty much on you to fix.

They do have a support section that apparently will resolve all issues in 10 minutes. So I'm not entirely certain why this is still an issue?

https://success.vanillaforums.com/discussion/4232/a-new-support-communication-channel

DenverRalphy · July 13

FlameDark wrote: »

The only way I can see Vanilla at fault is if the particular icons that disappeared are packaged through vanilla. While there are icons that ZOS can add and edit for the webpage theme, the icons such as the edit button are entirely from a single file location that only vanilla has access to and users can't change on their sites. So if someone from Vanilla mucks with or deletes anything with that file, it makes the icons fail to load and we're left with invisible icons. Which is really weird that they did that? I've ran my own websites and most of them give you the tools and it's pretty much on you to fix.

They do have a support section that apparently will resolve all issues in 10 minutes. So I'm not entirely certain why this is still an issue?

https://success.vanillaforums.com/discussion/4232/a-new-support-communication-channel

My guess is that this forum was initially built around an old theme template that has since been obsoleted and deprecated.