I've submitted a support ticket regarding a scam

MauricioP98 · June 25

Hello, and thank you for accepting me into the forum. About three days ago, I submitted a support ticket regarding a scam I fell victim to. I’ve been following up and have sent evidence related to the case. I know it’s only been three days without a response and I’m probably overreacting, but I swear it’s felt like an eternity—and when 8 million gold is on the line, you’ll understand. My ticket number is: 260622-001231

I think this is the right category to post this, but if not, I sincerely apologize. I hope an admin can help me with this issue. Thank you very much in advance.

demonology89 · June 25

I submitted a ticket regarding scamming on 6/20 with no response yet as well. It also included video evidence.

Ticket # 260620-002043

I completely understand the frustration in waiting for a response.

hiyde · June 26

@MauricioP98 @demonology89

Just to set expectations, tickets like this tend to get escalated above first level agents and you could be looking at weeks before getting a meaningful update.

Also FYI, keep all communication within this ticket. If you open up more tickets for the same issue, you'll reset the clock each time.

And yes, it's frustrating. Hopefully you'll hear back sooner than that.

MauricioP98 · June 26

hiyde wrote: »

@MauricioP98 @demonology89

Just to set expectations, tickets like this tend to get escalated above first level agents and you could be looking at weeks before getting a meaningful update.

Also FYI, keep all communication within this ticket. If you open up more tickets for the same issue, you'll reset the clock each time.

And yes, it's frustrating. Hopefully you'll hear back sooner than that.

Many thanks for your response. I've been doing the follow ups directly on the same ticket so I hope it doesn´t get pushed back in the queue. I will be patient on this matter.

MauricioP98 · June 30

@ZOS_Kevin @ZOS_JessicaFolsom
Just wanted to follow up on this matter. Thanks in advance

ItsNotLiving · June 30

How did you get scammed out of 8 million gold?

Bguk · June 30

ItsNotLiving wrote: »

How did you get scammed out of 8 million gold?

Send me 10 million and I'll tell you how. And if you send it within the next 60 minutes, you get a 10% discount!

ZOS_Kevin · June 30

Hi @MauricioP98. Your ticket is in the right place. While you are waiting for customer service to get through the existing queue, please do not update your ticket if you can avoid it. Updating the ticket will impact your current spot in the queue and cause you to wait longer.

Customer Service should be getting to your ticket soon.

MauricioP98 · July 1

ZOS_Kevin wrote: »

Hi @MauricioP98. Your ticket is in the right place. While you are waiting for customer service to get through the existing queue, please do not update your ticket if you can avoid it. Updating the ticket will impact your current spot in the queue and cause you to wait longer.

Customer Service should be getting to your ticket soon.

Oh my! Thanks for clearing up my doubts. I didn't realize that updating the ticket would only delay the process. Nevertheless, I hope the evidence is enough to solve it. Thanks again.