Bug with "Gone Missing" in Bergama in Alik'r Desert

Jmacz · June 9

Been trying to get the quest done for like an hour now. When I get to the last part where I have to wear the crown disguise to get into A'tor's Oasis it won't let me. The guy at the door gives me permission but the door is greyed out and says, "You cannot use that door right now." When I try to enter.

I've tried abandoning the quest and doing it over 3 times now. I logged out for 20m and logged back in. I left the area and came back. Nothing has fixed it. I submitted a report but didn't seem to get a response from a person, I think they just logged it in their bug report. Anyone else having the issue? I've seen at least two other people here unable to get in while I've been trying to figure it out so I know it's not just me.

Ratinira · June 9

Same. Guy at the door gave me permotion, but door is grey with "you cannot use"

Jmacz · June 9

Here I am at the door with the text and the disguise on if that helps, I ran into another person encountering the bug as I was taking the screenshot.

LootAllTheStuff · June 10

I remember encountering the same issue with this the last time I ran it, although I forget how I got past it. I *think* I went back and talked to the guy who gave you the quest and disguises in the first place, making sure I closed out all the dialogue options?

Jmacz · June 10

LootAllTheStuff wrote: »

I remember encountering the same issue with this the last time I ran it, although I forget how I got past it. I *think* I went back and talked to the guy who gave you the quest and disguises in the first place, making sure I closed out all the dialogue options?

Just went and tried, still didn't work. I even started the quest over again and made sure I did that first and it still didn't work.

I've tried doing everything in a different order, I even tried not wearing a disguise, wearing the wrong disguise. I'm seeing someone else there every time I try the quest again. Starting to think the update might have just bugged it somehow or something.

Jmacz · June 12

Just checked again because I know a small patch dropped last night, this quest is still bugged. Still cannot get into A'tor's Oasis with the disguise on.

Also I am on PC NA if that helps.

Nukacamp · June 13

I'm experiencing the same bug

synthosomatic · June 16

The door can be clicked, but it's greyed out and says the door can't be used, like it's out of phase or something.
It recognizes the costume, as if you don't have it on you get a different message.

synthosomatic · June 16

Addition:

The quest area is kicking in before I even *get* to the door. It might think I'm already inside.

Jmacz · June 16

synthosomatic wrote: »

Addition:

The quest area is kicking in before I even *get* to the door. It might think I'm already inside.

Yeah I noticed that as well. And it doesn't do it for the other place you have to sneak in either. I keep going back and checking the quest every few days and have had zero luck with it.

synthosomatic · June 17

Further testing - the zone doesn't become active until you talk to Justice Istah receive the outfits.
I tried standing next to the door and not moving while requesting permission, but the door is still unusable.
It's definitely a circular area, with the furthest point being right at the edge of the lowest stair.

synthosomatic · June 17

The Forebear zone kicks in actually further out than the Crown... but it works without issue.

synthosomatic · June 17

I think I see what's happening.
When you walk up to the door, the blue circular zone activates.
When you receive permission for the Forebear door from Zakriah, the zone disables itself outside of the building. There's no longer a blue compass standing right next to the Forebear door.
I believe the Crown door's zone is not disabling as it should.

Jmacz · June 19

synthosomatic wrote: »

I think I see what's happening.
When you walk up to the door, the blue circular zone activates.
When you receive permission for the Forebear door from Zakriah, the zone disables itself outside of the building. There's no longer a blue compass standing right next to the Forebear door.
I believe the Crown door's zone is not disabling as it should.

So guessing that probably has something to do with it. Hopefully gets a fix in the next small patch they do. Just hope someone from Zenimax sees this or any of the reports made about the quest beforehand.

synthosomatic · June 19

:') Still busted... pls I want to progress the story...

Rhaena · June 19

also having this problem, ive tried abandoning the quest and restarting, etc and i still run into this bug

synthosomatic · June 22

Is this on the radar, at least?... ;-;

g0thiCiCecReaM · June 24

So in other words, maybe in a year or two this might get fixed since they're really not doing regular patching anymore. Been on Cadwell's Silver for a few years now, stopped playing for a year and a half, came back in the last 2 weeks since they decided to backtrack on the sub-classing, only to find out we're not going to be able to finish stuff that we had started long ago....I doubt they're going to remember to patch this, it took 4 months to fix the wrong monitor bug that should have been patched the next week....

synthosomatic · June 24

It's really disheartening to not even get an acknowledgement that eyeballs have seen this when a *five minute queue delay* is apparently prioritized. Unlike gear visual bugs, this is actually preventing players from progressing in the game. Until it's fixed, I can't justify keeping a sub, since I can't actually do the content.

Jmacz · June 24

g0thiCiCecReaM wrote: »

So in other words, maybe in a year or two this might get fixed since they're really not doing regular patching anymore. Been on Cadwell's Silver for a few years now, stopped playing for a year and a half, came back in the last 2 weeks since they decided to backtrack on the sub-classing, only to find out we're not going to be able to finish stuff that we had started long ago....I doubt they're going to remember to patch this, it took 4 months to fix the wrong monitor bug that should have been patched the next week....

Sucks because all things considered it doesn't seem like it's that hard of a thing to fix either. I'm sure it's not easy, but surely easier than other things that have done.

ice34697 · June 26

@ZOS_JessicaFolsom appreciate the patch notes you released for today's Hot Patch, but nothing on this issue in Bergama? This bug with the Gone Missing quest is literally quest breaking for zone progress

Gagoimaliu · June 27

Same here, abandoned the quest, tried destroying and getting a new outfit from the NPC, tried all the dialogue options like someone recommended, even logged out and came back a few hours later, doesn't work. PC EU here, there were at least two other people trying to get into A'tor's Oasis.

Probably means nothing but I did notice that when I'm in front of the door I only see the quest pin for the door, but when I go up on the roof I get the three quest pins for the inside?

TonyJr113 · June 28

The same issue is happening on Xbox - NA server. It is frustrating as the "Gone Missing" quest is to lead to next story quest.

I have tried what others have suggested above. I abandoned the quest and started to work my way through other quests. The issue is that "Gone Missing" needs to be completed for the city quest and overall map to be completed.

I had to look up what the next story quest would be after "The Scholar of Bergama" as that did not give me a quest. The "Gone Missing" was supposed to be the bridge. In any event, I found out that "Trouble at Teva Blessing" is to be the next story quest.

Please fix this so we can complete the zone fully.

LootAllTheStuff · June 29

TonyJr113 wrote: »

The same issue is happening on Xbox - NA server. It is frustrating as the "Gone Missing" quest is to lead to next story quest.

I have tried what others have suggested above. I abandoned the quest and started to work my way through other quests. The issue is that "Gone Missing" needs to be completed for the city quest and overall map to be completed.

I had to look up what the next story quest would be after "The Scholar of Bergama" as that did not give me a quest. The "Gone Missing" was supposed to be the bridge. In any event, I found out that "Trouble at Teva Blessing" is to be the next story quest.

Please fix this so we can complete the zone fully.

Spotted this in today's patch notes:

Gone Missing: A’tor’s Oasis is once again open for business.

Gagoimaliu · June 29

I just hopped on to see if it was fixed with the new patch, and I can finally enter A'tor's Oasis, the problem is now, there are no NPCs inside, I can use the items inside to listen in, but there are no NPCs to further the dialogue and complete that part of the quest. There were at least 3-4 people having the same issue as me. I was just in game ~5 minutes ago.

ice34697 · June 29

@Gagoimaliu just click on one of the items and let the actions play through. Even though there aren't any people, the objective will progress

Gagoimaliu · June 29

ice34697 wrote: »

@Gagoimaliu just click on one of the items and let the actions play through. Even though there aren't any people, the objective will progress

This worked! I wish I had tried that a few hours ago lol. But yeah, just let the animation finish and it completes the objective, the rest of the quest works without any issue.

Jmacz · June 29

Quest was working for me too! I just went on and played it and finished up all my quests in Alik'r Desert and just in time. Because I was like 2/3rds of the way through Bangkorai and I really didn't wanna finish that and have one singular quest I couldn't do left over to complete everything. Thank you Zenimax for fixing it.