Faction lost on Xbox, favor reset + GF is non-functional

Kahlan04 · May 25

Also adding PS-NA to the list. Lots of guildmates logging in today to find favor gone and no longer in a faction. Achievements are still there and so are keys in scorecard 😛

CaptainHowdy1 · May 25

This happened to me as well this morning on PSN. Hopefully they fix it. @ZOS_GinaBruno

AllenaNightWood · May 25

i just logged on at it working now at least for me

TheWhiteRose328 · May 25

I logged into my Xbox NA account today. Luckily I still had my favor and acheivements. The quest marker above The Curator is gone, however, it would seem that Group Finder still has issues. Every time I try to join a group, it appears as delisted and I get an error message as shown in the included screenshot.

AllenaNightWood · May 25

TheWhiteRose328 wrote: »

I logged into my Xbox NA account today. Luckily I still had my favor and acheivements. The quest marker above The Curator is gone, however, it would seem that Group Finder still has issues. Every time I try to join a group, it appears as delisted and I get an error message as shown in the included screenshot.

same problem on ps na

onyxorb · May 25

Group Finder is still broke for XBox NA
(edit: forgot to mention I also get the 'owner is busy' and 'delisted' errors too when I try to join a group)

-

raystormusa · May 26

I put up a poll to see how many were affected by the loss of Favor. There was no explanation nor update on what happened and it feels like player silence is the desired effect. Vote here:
https://forums.elderscrollsonline.com/en/discussion/693216/may-25-night-market-was-your-earned-favor-reset-and-faction-removed#latest

ZOS_GinaBruno · May 26

Hi everyone, we’d like to take a moment to give some insight into what’s been going on here.

Over the course of this month, there have been a number times when some of you have been erroneously prompted to do the Night Market intro quest again, Favor has occasionally been reset, and/or the Group Finder has stopped functioning, to name a few examples. This is all due to an issue where a shared backend service begins to fail and it affects various systems in-game such as what’s listed above, among other things. This has occurred 3 times on XBX NA and twice on PS NA over the past few weeks. Luckily, this is a quick fix on our end that doesn’t require any downtime.

Moving forward, if you have already completed the Night Market intro quest “Those Who Would Rule” and are prompted to start it again, we highly recommend not grabbing it; just hold off until we have a chance to fix it, which typically doesn’t take too long, otherwise there’s a high likelihood of your character getting into a bad state.

For anyone that has lost Night Market Favor due to this issue, please contact our Support Team and they will grant some Tonic of Portent Favor consumables to help you regain your Favor faster.

We recognize this issue has been frustrating and we’re investigating ways to make improvements for when we bring Night Market back later this year. Please do continue to let us know if you run into any issues, in the meantime. Thank you!

BahometZ · May 26

Thank you for communicating with us about this significant problem. Is there a way to guarantee this won't happen again this season? Or should we just buckle in?

My other immediate thought is that tonics are a frankly miserable recompense. Especially for those who have had the misfortune of losing their faction/favor and redoing the intro quest, which I take it seems to have locked them out of the "easy" fix, and so never got their initial favor back.

Tonics only effect favor from killing things, and bosses give measly amounts of favor. The best way to gain favor is completing quests, which tonics have no impact on. The only way to make tonics work for you is to farm skirmishes. And one does not simply farm skirmishes.
The tonics won't hinder the players but the help is so pitifully small that it is insulting to think that it will come close to making up for the lost favor. And five of them?! This is the kind of boon that only someone who doesnt actually engage with night market thinks is generous.

zsquared8080 · May 27

I really appreciate the communication here. As someone playing on XBox NA though, I find myself agreeing with BahometZ, and wanted to encourage more support for all players (and even more for those that lost faction points), and stronger communication -- even if it's closer to the next launch of the Night Market -- that this issue has been understood and addressed.

ZOS_GinaBruno wrote: »

Moving forward, if you have already completed the Night Market intro quest “Those Who Would Rule” and are prompted to start it again, we highly recommend not grabbing it; just hold off until we have a chance to fix it, which typically doesn’t take too long, otherwise there’s a high likelihood of your character getting into a bad state.

While I agree the recovery time is pretty quick -- certainly much faster than if server downtime were required -- two of the three incidents on XBox NA have happened during a weekend evening, when there's a ton of people playing. Both times, I was doing stuff in the Night Market, and both times, the momentum just stopped. People just decided it wasn't worth it and went and did something else. It really takes the wind out of the sails for Night Market fun, especially when it's happened each of the last two weekends. Add to that, once it is fixed, that usually means Group Finder will be horked for at least another day before things get back to normal.

These setbacks add up. Add to that, it sounds like we can expect this bug to keep popping up this time around. Even if you don't lose your faction points, convincing people to group up and play is getting harder. Finding a group to do dailies is taking longer. I struggle to find groups that are just going to hang in the Night Market for a couple hours.

The Night Market is the most fun I've had in this game in a while. I'm so bummed that these issues are getting in the way of it being the best it can be. Please keep thinking about how you can support impacted players this time around, and do what you can to be transparent that the issue has been fixed before the Night Market comes back.

onyxorb · May 27

I'm glad you all know what the issue is, but I have to agree with the other comments that this really just ruins the momentum of trying to play the event. Especially when it happens during the busy hours when people can play, the same hours when the devs aren't around to fix it when it goes belly up. Just not a good look when you all have done so much to bring life back in the game.

For comparison sake I got my 10k favor on PC/NA and PC/EU fairly quickly, with heavy use of the group finder.
I was looking forward to getting my 10k on XBox/NA too. However, I have zero faith in my ability to remember rules on which quest not to click on when I hop back into the Night Market. So really just hoping I don't nab it again out of habit.

Is there any chance a fix will go in before next weekend, or even before the end of 'this' iteration of the event?

coop500 · May 27

Offering a few tonics for hours upon hours of lost work is actually pretty bonkers. Just opt these people into still getting the 10K favor reward at the end. Or just give them 10K favor.

raystormusa · May 27

Thank you for acknowledging the problem and explaining the techincal issue from the server side.

While I see the attempt to make good on the Favor lost by players, the offered 5 pcs Tonic of Portent Favor (base duration 30 mins / 60 mins buffed by Rationer Champion Passive) is not equitable to the time needed to re-earn the 10K (or in my case 24K) Favor that many players lost.

I urge Support Team and Customer Service to take a moment to consider if 30 mins x 5 / 60 mins x 5 is in any form a close estimate to the time spent to obtain 10K Favor.

If the answer is yes, then please provide us the evidence of this rate of gain - 10K Favor earned in 2.5 or 5 hours of play.

If the answer is no, then please dive into your data and determine how much time, days or logins the average player took to earn 10K Favor, and then generously offer that matching amount of Tonics to all who had to suffer this.

Yes, math and data can be hard. But I assure you, losing earned Favor, harder. I offer my own singular data point: 24K Favor after 27 days (Apr 29 till May 25 when Favor got reset), everyday doing 5-6 daily Faction quests in NM (Race, Oddity, Brazen, Argent, Skirmish, Dorfifar).

And putting this beside the offered solution:

5 Tonics of Portent Favor.

Grega · May 28

ZOS_GinaBruno wrote: »

Hi everyone, we’d like to take a moment to give some insight into what’s been going on here.

Over the course of this month, there have been a number times when some of you have been erroneously prompted to do the Night Market intro quest again, Favor has occasionally been reset, and/or the Group Finder has stopped functioning, to name a few examples. This is all due to an issue where a shared backend service begins to fail and it affects various systems in-game such as what’s listed above, among other things. This has occurred 3 times on XBX NA and twice on PS NA over the past few weeks. Luckily, this is a quick fix on our end that doesn’t require any downtime.

Moving forward, if you have already completed the Night Market intro quest “Those Who Would Rule” and are prompted to start it again, we highly recommend not grabbing it; just hold off until we have a chance to fix it, which typically doesn’t take too long, otherwise there’s a high likelihood of your character getting into a bad state.

For anyone that has lost Night Market Favor due to this issue, please contact our Support Team and they will grant some Tonic of Portent Favor consumables to help you regain your Favor faster.

We recognize this issue has been frustrating and we’re investigating ways to make improvements for when we bring Night Market back later this year. Please do continue to let us know if you run into any issues, in the meantime. Thank you!

Thanks for communication. But if this is the state of the situation, and considering the improvement is being implemented next time, I suspect this will be happening a few more times then before this event is over. That being said - you should consider displaying alert about not redoing intro quest in the game at log in, so people will stop breaking their favor. Or at the minimum pin this in general and post on other media.

Hepcat · June 3

Unacceptable

Hepcat · June 3

Thanks for making it clear that this was a chance to make some of us spend more time grinding.