Did not receive ESO Plus benefits

RemnantFantasy · April 26

On the subject of compensation I'd personally like to see a bit more than just an extension to ESO plus. For those of us with a lot of time and subbing in ESO, we either don't play or accept that half our gaming time will be spent trying to manage inventory and avoiding some of the mechanics (like furnishing our houses).

Perhaps a gift of a mount that isn't available any more? I know I spent significantly more than is sensible trying to get the Ardors Devotion Senche-Raht when it was in the crown crates and rng was not kind. Something like that would go a long way towards making up for all the time I've spent shuffling my storage around.

lelundra2 · April 26

@ZOS_JessicaFolsom
I am in the same boat… I put a ticket in on the 4/15 but paid on 4/12. My husband did the same but his was fixed on the last update. Mine is still not there ticket # 260415-002467. Thank you so much for a response, I was beginning to think well it will be next month before I even get to play again… and will lose a whole months subscription. Had things in the crown store I wanted to get but that don’t look like it will happen.

BlazingSoul · April 26

I am glad to see that someone got their ESO plus back, but there had better be some sort of compensation for this. At least giving us more subscription time equal to the amount that we lost. Losing out on ESO plus for weeks is horrible and many of us probably bought some storage chests and made more characters just to be able to hold our stuff. We lost out on 10% XP boost and tome points, ESO plus discounts on the crown store, no access to a lot of DLC, etc. I hope they are aware that this problem is costing them a large amount of good faith from their paying customers.

Muroga · April 26

@Bobby_Digital81 Glad you got yours back... I'm at 2 weeks and counting on my 12 month ESO+. I had to create alts for inventory space for materials. Hopefully I'll get mine soon.

Bobby_Digital81 · April 26

Even though I got my ESO+ benefits turned back on yesterday. I haven't gotten an email or haven't seen an official statement to what happened and saying it has been fixed completely. Cause there are others that are still without their ESO+.

And my ESO+ was turned off for 15 days, even though I had paid for it.

I don't know what would be an appropriate compensation. Maybe a month or 2 free of ESO+? And some extra Crowns. I should hope we get something because most of us had to go without a Craft Bag during an event that drops a lot of materials.

Love2Gam3rGirl · April 26

Had this happen to me today. Making sure my ticket is in the right place. 12 months were supposed to update and apply this morning as my 3 months were up yesterday. Got on and no ESO+ and no crowns. Ordered on the 11th, wasn't supposed to be charged until today, but was charged on the 11th. My PlayStation and PlayStation website account is showing a purchased 12 month subscription, but not the eso-website or the game.

Ticket #: 260426-001520

cheance · April 27

How many of you had an active subscription?

My first month back was a week from ending but i knew I wanted a longer subscription so got 6 months prematurely.

A week later my subscription ended. I paid and haven’t received a single benefit.

I'm not sure if my ticket is in right place:
260421-000106

Muroga · April 27

@cheance I was the same way. My subscription was active when I decided to purchase a 12 month membership. When the time came, no more benefits. It's been like that for 2 weeks now since my membership expired, and I purchased it almost a month ago.

RemnantFantasy · April 27

Same here. I had a monthly subscription for years, and it never occured to me to switch it for a 12 month sub until April (don't know why it didn't occur to me during the previous 9 years).

GeneralKarn · April 27

hi I'm still waiting to hear back about my 6-month Eso+ not appearing when i get online

ticket number
260423-003278

ZOS_CouchTato · April 27

@lelundra2 @Love2Gam3rGirl @cheance @GeneralKarn

Your tickets are also in the correct place and awaiting a resolution

Just a reminder, the issue is still under investigation, and you will receive a response just as soon as we have word on a solution/ official wording for everyone.

TheWolfGrey · April 28

I was gonna try to pay for a month sub to see if that would fix the issue I've been having. My sub isn't suppose to run out until 5/18 and on 4/10 I purchased a 3 mo sub. I shouldn't have done that so I asked sony for a refund which I received. By doing so I think I glitched the original sub entitlements and lisences. Need feedback should I take the gamble and re purchase the 1 mo sub to see if it restores my entitlements and lisences?

BurntCookie1477 · April 28

I’m not sure if this will help you, @TheWolfGrey , but I was returning here to share what worked for me and my friends to restore our ESO benefits.

Instead of going through the PlayStation Store, we accessed ESO+ directly in-game through the Crown Store banner. Before completing the purchase, it showed a renewal agreement that extended my existing subscription by a month. After confirming it and returning to the game, my benefits were restored immediately and I received my crowns.

In my case, I lost access because I purchased another subscription too early, while a friend of mine lost theirs due to an automatic renewal. This method worked for both of us, though it still feels like a bit of a gamble given how little information there is about the issue.

I haven’t heard back about my support ticket since it was escalated, but I did reply to it with this information and my proof of a second purchase since I did miss several days of benefits. I’m also not thrilled that I had to spend more money to fix the issue. However, I didn’t want to go into the Night Market event without my benefits, so you could say I was desperate.

Telehc · April 28

RemnantFantasy wrote: »

I'm wondering if it's instead linked to our account history, such as outright buying expansions that are currently in ESO plus (or the 2025 content pass) and something caused the system to go a bit hinky and apply it all in the wrong order so technically our ESO plus got overwritten by our previous expansion licences. Just a thought.

Sounds an interesting theory. I have been thinking simillar. Went through a process with Playstation support, although i have bought Gold Road(which they later provide free) and 2025 content pass, when told to try to restore licence in settings it was Necrom and I kept getting Failed to restore licence message. I did note the error in my ticket.

Bobby_Digital81 · April 28

@TheWolfGrey I would just leave your subscription alone and let ZOS handle the issue. I thought about purchasing another 1 month to see if it would push a fix. But thought that would be counterintuitive. Why pay for another sub if it is gonna break again? Let ZOS figure things out. I know it sucks having to wait as long as we have, but hopefully they make it up by hooking us up with a free month or more and some Crowns.

BlazingSoul · April 28

I feel like this situation has gotten out of hand.
For me, its been 16 days without any ESO plus benefits, and I know others probably have waited even longer. Not only have players had downtime during Jubilee, tomorrow the Night Market event will be starting and we still have no resolution for this wide-spread issue.
We’ve been told a “small specialized team” is working on this, but given the duration and number of affected players, this clearly requires additional prioritization and resources. There has also been no timeframe or estimate provided, which makes it impossible for us to know how long we will be kept waiting.
At this point we need a better update on how this is being resolved or even just a timeframe as to when it is expected to be resolved.
Also, for players who feel like this wait has been too long, advise would be nice for these players on the proper refund process if they choose to pursue one due to the non-delivery of a paid service.

@ZOS_JessicaFolsom @ZOS_CouchTato @ZOS_GinaBruno @ZOS_Kevin

aeturnus77 · April 28

I went and did this as well, thank you @BurntCookie1477 , you're a champion of Tamriel. Sure, it might break next time my subscription rolls over, but if it's not fixed in a year, then I'll deal with that then.

The game is just too cumbersome to play for my style of play, without ESO+. With it being over a week without hearing anything more, I took my chances and it worked and I have my ESO+ back.

I also agree there there needs to be further compensation from ZOS about this situation. Just having our subscriptions extended the amount of time we were without it really isn't enough. I lost time on crafting research, lost out on items due to lack of bag space, etc. Overall, it just made the game a bad experience for me during the missing benefits period.

I understand there's going to be issues when things change, like the introduction of seasons in this case, so I can forgive that the situation happened. A little more clarity and communication in the present and future regarding the issue would be a grand gesture to the community that pays for this game.

BurntCookie1477 wrote: »

I’m not sure if this will help you, @TheWolfGrey , but I was returning here to share what worked for me and my friends to restore our ESO benefits.

Instead of going through the PlayStation Store, we accessed ESO+ directly in-game through the Crown Store banner. Before completing the purchase, it showed a renewal agreement that extended my existing subscription by a month. After confirming it and returning to the game, my benefits were restored immediately and I received my crowns.

In my case, I lost access because I purchased another subscription too early, while a friend of mine lost theirs due to an automatic renewal. This method worked for both of us, though it still feels like a bit of a gamble given how little information there is about the issue.

I haven’t heard back about my support ticket since it was escalated, but I did reply to it with this information and my proof of a second purchase since I did miss several days of benefits. I’m also not thrilled that I had to spend more money to fix the issue. However, I didn’t want to go into the Night Market event without my benefits, so you could say I was desperate.

Love2Gam3rGirl · April 29

ZOS_CouchTato wrote: »

@lelundra2 @Love2Gam3rGirl @cheance @GeneralKarn

Your tickets are also in the correct place and awaiting a resolution

Just a reminder, the issue is still under investigation, and you will receive a response just as soon as we have word on a solution/ official wording for everyone.

That's great, but I've had to buy two large chests, and if it's not fixed when I get back in a week, I'll need to buy the 4th and final large chest to store anything, that's 6,000 crowns. Aproximately 60 real dollars. Please pass along that compensation in the form of crowns is going to be necessary. I'm not sure I would've bought 3 more chests had this issue not happened. It's very disappointing. Thank you for checking up on my ticket, I appreciate that.

Pops_ND_Irish · April 29

I requested and received my money back

Muroga · April 29

@BurntCookie1477 I bought a one month using your method. It worked, I got all of my benefits and the crowns for the 12 months and for the 1 month I bought. The 1 month was added to my subscription so instead of April of 2027 it's now May of 2027. Crazy that I had to spend another $15 after I spent $140 to get my benefits back.

@ZOS_JessicaFolsom, @ZOS_CouchTato Just wanted to check to see if that will affect my tiecket 260412-000948. I still missed over 2 weeks. What seems to be happening is with the auto renewals. Maybe you can pass that along.

Lydawobbles · April 29

I just did that as well. Bought one month of eso plus through the crown store rather than the playstation store. Got 3300 crowns, 2 tokens, and 2 tome caches.

So i got the month I was owed (minus the week before I tried this) and the new months worth of benefits.

What a weird glitch

Hypnotica713 · April 29

Since this method of going through the crown store to buy ESO+ seemed to fix the problem that y'all were having, I decided to try just buying 1 month with this method since I didn't renew my yearly sub because I was scared of getting the problem too.

It worked just fine. I got the crowns, tome stuff, craft bag, etc for the month.

Just wanted to let people that have been nervous to purchase and did not renew their sub that this seems to be the safest option to go with instead of the PS store directly.

TheWolfGrey · April 29

Wait even going through in game crown store to purchase eso plus still brings you to the Playstation store to complete the purchase correct. We'll if that's the case I did that and did not receive benefits nor crowns my eso plus is still bugged now I have a new expiration date of 6/18/26 which still doesn't help me at all. Im just unlucky I guess.

Bobby_Digital81 · April 29

People posting they bought another ESO+ subscription and it fixed it, but we still haven't heard from ZOS about what is causing the issue and how THEY plan on fixing it. It's great for those that bought more stuff from them and you got your ESO+ back, but that doesn't solve the time we missed and already paid for. And what happens if you bought another subscription and days, weeks, months from now your ESO+ gets turned off again? What will you do...buy another subscription?

I'm gonna wait it out. I have about 11 days left on my 1 month sub for which I missed 15 days of. Then I'll decide whether to get a refund or not. Cause I didn't get what I paid for.

iameh · April 29

I also tried going through the ingame store for ESO Plus and it didn’t work for me either.
Would’ve been nice to have access to plus back with the Night Market launching today…

lelundra2 · April 29

I was really hoping they were going to get on this and get it fixed or come to some resolution for those still having issues… I am one of them, before the night market started… there is just stuff that some of us are really missing out on…. Areas and dungeons and trials that are locked along with the inventory management, bank and houses… I have been selling crafting supplies that are going to my main inventory for gold for sending them to friends who do not have the issue. Along with the now less time I have for the items I need to dig up but can’t access the area or leads I wanted to purchase but again can’t because I don’t have access to the area… and will not at this moment spend any RL money in the game to get crowns to unlock the ( solstice) areas, just because I don’t know if I will get what I purchase. Would really like an update as to where they are on a solution. I mean come on ticket have been just sitting waiting on an agent for day, weeks… the messages say to wait 72 hours for a response but it is far past 72 hours and still nothing, the response that is received when you do get it is the ticket is being escalated … but escalated to what it is way past the 72 hour since even that. Please update us and keep us informed. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_CouchTato @ZOS_everyone

TheWolfGrey · April 29

@BurntCookie1477 I don't think it's just auto renewals that are affected mine broke after I purchased early before my 4/17 renewal date now I have a 6/18 expiration date and no benifits. Im not throwing any more money into this game I just want my plus or composition at this point. Smh.

Bobby_Digital81 · April 29

@Muroga it is not a problem with the auto-renewals. I never had auto renewals on for ESO+ subs. For the few times I ever bought ESO+, I always turn off the auto renewal that Sony/PlayStation turns on anytime you buy a recurring subscription.

TheWolfGrey · April 29

@BurntCookie1477 The only reason I have a 6/18 expiration date now is because I tried the gamble of going through the in game crown store for plus to purchase 1 mo sub. Which in term pushed it out another month, but I still have no benifits. Pls Zos can we prioritize these issues we've all been having.

BlazingSoul · April 29

No official response since Monday... I honestly cannot believe this...