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No access to ESO+ that I've already paid for???
It's been nearly a week since I've lost access to my ESO plus, which has been paid for and says it should be active until July 8th. On March 27th I paid $42 for a three month subscription of ESO plus, it was active until Friday April 10th around 9 pm central time.
I logged in and noticed it was no longer active for whatever reason, so I closed the game and checked my psn account to ensure I still had ESO plus active. I did. I opened ESO again and still had no plus.
I tried restarting my entire PS5, still no ESO plus. I tried manually logging out of my PSN account and back in, still no ESO plus. I tried restoring licenses, nothing. I even tried swapping from PS NA to PS EU and back to see if that would help somehow, it didn't.
I sent a support ticket in already regarding the missing ESO plus and only received the basic list of options I've already tried with no success, and a note telling me to contact PlayStation support. When I tried contacting PS support, it says I need to contact the company involved with the subscription I'm having issues with.
I had responded to the support email regarding my missing plus with a long message explaining my situation and have yet to hear back after three whole days. I'm patient, but my patience is getting thinner by the day when I have no access to a service I have already paid for and have been paying for for years now.
Could someone please tell me why I don't have access to ESO plus and when I'll see my subscription properly reinstated to my account which still says it should already be active?
I logged in and noticed it was no longer active for whatever reason, so I closed the game and checked my psn account to ensure I still had ESO plus active. I did. I opened ESO again and still had no plus.
I tried restarting my entire PS5, still no ESO plus. I tried manually logging out of my PSN account and back in, still no ESO plus. I tried restoring licenses, nothing. I even tried swapping from PS NA to PS EU and back to see if that would help somehow, it didn't.
I sent a support ticket in already regarding the missing ESO plus and only received the basic list of options I've already tried with no success, and a note telling me to contact PlayStation support. When I tried contacting PS support, it says I need to contact the company involved with the subscription I'm having issues with.
I had responded to the support email regarding my missing plus with a long message explaining my situation and have yet to hear back after three whole days. I'm patient, but my patience is getting thinner by the day when I have no access to a service I have already paid for and have been paying for for years now.
Could someone please tell me why I don't have access to ESO plus and when I'll see my subscription properly reinstated to my account which still says it should already be active?
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It's now been over a week, I sent in as much proof as I can think of that my ESO plus is active but not working in game. I haven't gotten any response since the 16th, I understand that support has other issues but more than a week without something I'm paying for with no response for days on end I'm getting antsy.1
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Muroga✭I have been having this exact issue for a week. No response, no acknowledgment that there's an issue with people not receiving their benefits after purchasing ESO Plus and there's a lot of people with this issue. Playstation won't even give me a refund and no one is replying to my tickets and when they do they tell me to wait 48 to 72 hours. Well... it's been a week... how much longer do we have to wait.1
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I have been having this exact issue for a week. No response, no acknowledgment that there's an issue with people not receiving their benefits after purchasing ESO Plus and there's a lot of people with this issue. Playstation won't even give me a refund and no one is replying to my tickets and when they do they tell me to wait 48 to 72 hours. Well... it's been a week... how much longer do we have to wait.
Well I guess I'm glad to hear I'm not the only one!0 -
Hawco10✭✭✭✭Same thing. Just happened to me about 5 mins ago. Was in a DOC dungeon, logged to grab some food can back to find I don’t have eso plus anymore, when in fact, I have a 12 month subscription.1
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Balibe✭✭✭✭If you are on Playstation, see this post today from an admin. Apparently there is an issue and they are with working this out with Sony.
https://forums.elderscrollsonline.com/en/discussion/comment/8460470/#Comment_84604700
