Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Something really bad happened.
Hello.
Sorry for my English, I'm using a translator.
Something really bad happened.
On April 14th, between 8:00 and 9:00 AM, my Steam account was hacked. Steam support restored access to my account on April 15th at 2:07 PM.
I logged into my favorite game and discovered I was permanently blocked. Friends reported that someone had accessed my character while I was locked out. Whatever that person did on my character, I had nothing to do with it.
My account is blocked not only for accessing the game but also for the website. I can't contact support from it. My id Hatehouse-x
I created a new account to contact them, but support immediately closed it as a backup. Below, I'll attach screenshots of my conversations with Steam support, confirming my story. However, I communicated with Steam support in Russian.
Please help me understand the situation and restore access to my account.
Edited by Hatehouse on April 17, 2026 3:31PM Sorry for my English, I'm using a translator.
Something really bad happened.
On April 14th, between 8:00 and 9:00 AM, my Steam account was hacked. Steam support restored access to my account on April 15th at 2:07 PM.
I logged into my favorite game and discovered I was permanently blocked. Friends reported that someone had accessed my character while I was locked out. Whatever that person did on my character, I had nothing to do with it.
My account is blocked not only for accessing the game but also for the website. I can't contact support from it. My id Hatehouse-x
I created a new account to contact them, but support immediately closed it as a backup. Below, I'll attach screenshots of my conversations with Steam support, confirming my story. However, I communicated with Steam support in Russian.
Please help me understand the situation and restore access to my account.
0
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Also asked Steam support for my account login history.
Edited by Hatehouse on April 17, 2026 4:37PM0