ZOS_Kevin wrote: »

..while players with active memberships between January 1, 2026 and March 9, 2026 will have their currencies retroactively awarded on March 30, 2026.

@zos_kevin this is completely and utterly false. Currently 'caches of tome points' = 0 and premium tokens = 0 on my account after I just logged into pceu. And relogged. And relogged again. Then I iterated through all characters, checking inventory, mail and bank. Still zilch. Same for pcna.

At this stage I think it would be most apropos for me to say, thanks for nothing!

ZOS_Kevin wrote: »

.. In both cases, the currencies are being delivered before the Season Zero launch on April 2.

I very much doubt it. I raised a support ticket over two months ago about this issue and pm'd you ( @zos_kevin ) twice regarding this and have pretty much been ignored by and for all.

Maybe if someone had actually responded to that original support request it would not have proven to be so completely prescient?

edit: for the hard-of-thinking this data is clearly taken from inventory, 'currencies' tab:

yes, of course I checked inventory, currencies first, last and throughout wrote:

Currently 'caches of tome points' = 0 and premium tokens = 0

@ZOS_Kevin

Can we get a response as to why the tome points etc arent based on how many months/plan you have currently subbed if your on the yearly subscription.

Me and everyone who sub per year are now forever behind as we're always going to miss a few points until the next year subscription goes out, while people who just subbed in January will get all points as far as I have read.

We cannot simply purchase more months to make up for it as that would only activate after the current subscription has ended..so what was the plan with this.. I see the points now in my currency and its ofcourse missing a few as my yearly plan went out in October.

Bucky Balls wrote: »

ESO_player123 wrote: »

Bucky Balls wrote: »

ZOS_Kevin wrote: »

..while players with active memberships between January 1, 2026 and March 9, 2026 will have their currencies retroactively awarded on March 30, 2026.

@zos_kevin this is completely and utterly false. Currently 'caches of tome points' = 0 and premium tokens = 0 on my account after I just logged into pceu. And relogged. And relogged again. Then I iterated through all characters, checking inventory, mail and bank. Still zilch. Same for pcna.

At this stage I think it would be most apropos for me to say, thanks for nothing!

ZOS_Kevin wrote: »

.. In both cases, the currencies are being delivered before the Season Zero launch on April 2.

I very much doubt it. I raised a support ticket over two months ago about this issue and pm'd you ( @zos_kevin ) twice regarding this and have pretty much been ignored by and for all.

Maybe if someone had actually responded to that original support request it would not have proven to be so completely prescient?

@Bucky Balls Why did you check the inventory, mail, and bank? tome points and caches are in the Currency tab (like seals and former event tickets/now trade bars). They are not "physical" items.

I'm really not sure why you're asking when I have explicitly stated and thus implicitly made transparently clear that current currency was checked:

Bucky Balls wrote: »

Currently 'caches of tome points' = 0 and premium tokens = 0 on my account after I just logged into pceu..Same for pcna...

But in the hopes of improving the signal to noise ratio: when one has ZERO, it's generally a good idea to check everything. Several times. And, indeed, after all that: Currently 'caches of tome points' = 0 and premium tokens = 0

I trust that clarifies that Currently 'caches of tome points' = 0 and premium tokens = 0

You clarified your post after mine. Your initial wording is "Currently 'caches of tome points' = 0 and premium tokens = 0 on my account after I just logged into pceu. " It does not say that you checked in the Currency tab, just stated that it's "on your account" which could mean inventory, bank, and such that you mentioned later. But if you feel irritated by my post, I will not bother trying to help in the future.

Whizzinglane wrote: »

Can you please address

LadyBriala wrote: »

@ZOS_Kevin

Can we get a response as to why the tome points etc arent based on how many months/plan you have currently subbed if your on the yearly subscription.

Me and everyone who sub per year are now forever behind as we're always going to miss a few points until the next year subscription goes out, while people who just subbed in January will get all points as far as I have read.

We cannot simply purchase more months to make up for it as that would only activate after the current subscription has ended..so what was the plan with this.. I see the points now in my currency and its ofcourse missing a few as my yearly plan went out in October.

I also subscribe yearly.

Whizzinglane wrote: »

I buy yearly subscriptions. Will I receice the seasonal currencies as well?

Can we receive the full currencies? I extended my yearly subscription to about two years. Will I receive currencies for both years? Thank you!

You get 1 tome point for every full month of sub after jan 1 2026. The tome points have been awarded so log in and see, compare it to your sub end date and then you can tell us if you got what you were supposed to or not.

We could really use an answer on this @ZOS_Kevin

It appears this has gotten mucked up big time. It was also communicated so badly, that most of the members of my guilds have no idea what these things even are. I have no problem picking up communication slack, but I shudder to think of the actual scale of wrong tokens if most people don't even know something's wrong to begin with. Hopefully it can be fixed. The only message I've really seen is you saying that it's all the fault of customer service.

WolfStar07 wrote: »

I renewed at Christmas time and when I checked my currency this morning, it said I had 11 cache points (I'm not in game anymore, can't remember which it is). So now I have to wait until Christmas again if I renew my sub to be able to get more and convert that to the premium? Meanwhile, anyone who subbed this year gets theirs all at once and can convert immediately. Apparently this system isn't looking at calendar month as we'd all thought in other threads because I'd expected 12 based on being subbed in each month this year.

It counts for having full months subbed since January, so if your sub renews around Christmas, that means you do not have a full December subbed. As such, they gave you tokens for Jan-Nov, but December is not complete. You can already resub more though to extend the sub and get more tokens if you want.

The only people who would have 12 tokens are the ones who renewed their sub for a full year in Jan-March.

WolfStar07 wrote: »

I renewed at Christmas time and when I checked my currency this morning, it said I had 11 cache points (I'm not in game anymore, can't remember which it is). So now I have to wait until Christmas again if I renew my sub to be able to get more and convert that to the premium? Meanwhile, anyone who subbed this year gets theirs all at once and can convert immediately. Apparently this system isn't looking at calendar month as we'd all thought in other threads because I'd expected 12 based on being subbed in each month this year.

Same as everyone who subs monthly has to wait til December too.

It's complete months only that count, so if you think about it as 12 monthly subs that start automatically, only 11 will start during this year and you'll need to Sub in December for the 12th

You could always just get a single monthly one in Dec to complete the 12 when it ends before switching back to yearly. That way you'll unlock your premium+ in Dec and again in Jan with the new year sub

Subbed for all 12 months of 2026 and yet still absolutely nothing.

Can anyone at zos please tell me why this is? And why a support ticket I raised months ago anticipating this very issue was and remains completely ignored (useless ai non-response notwithstanding)?

This is hopelessly broken.

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_Kraken
@ZOS_Kevin

I only have two, even though I paid sub for three months this year. I figure that when I canceled my recurring sub and ESO refunded my sub instead of leaving it to expire, I am not getting a Tome point for that month.
I would not have had to cancel if the billing wasn't corrupted and the wrong card been charged. (They were double hitting one card for two different accounts rather than the cards info provided, which caused the bank to flag the card that was hit twice for fraud EVERY month.) We had a plan. ESO billing just didn't allow us to execute it before they refunded my account. They have never refunded an account . . .why now?

Bucky Balls wrote: »

Subbed for all 12 months of 2026 and yet still absolutely nothing.

Can anyone at zos please tell me why this is? And why a support ticket I raised months ago anticipating this very issue was and remains completely ignored (useless ai non-response notwithstanding)?

This is hopelessly broken.








You my friend are from the future. How is doc doing?

Lyssia_Blackthorn wrote: »

LadyBriala wrote: »

@ZOS_Kevin

Can we get a response as to why the tome points etc arent based on how many months/plan you have currently subbed if your on the yearly subscription.

Me and everyone who sub per year are now forever behind as we're always going to miss a few points until the next year subscription goes out, while people who just subbed in January will get all points as far as I have read.

We cannot simply purchase more months to make up for it as that would only activate after the current subscription has ended..so what was the plan with this.. I see the points now in my currency and its ofcourse missing a few as my yearly plan went out in October.

I'm usually pretty tolerant of the times when the dice just don't quite roll in my favor for these sorts of things, but this one stings. Feels slimy and sleazy on a level massive even for an MMO. There's no way to get single premium tokens, and no use for less than 12 tokens, so they've really managed to target the most devoted and long-term players to screw over in the most arbitrary of ways. The whole "rewarding faithful players" dialog around it really feels like a slap in the face.

Yup..

Seems they are completely ignoring this as if someone has put a blindfold over their eyes.. if they cant see it, then it must not be there..

I've been playing this game since the beginning, be it on PC or PS5 (had to completely reroll everything for) and have mostly used the yearly subscription plan.

I am now sitting with 9 points and they are basically useless til my next renewal 🫠

tomofhyrule wrote: »

With everyone having a sub that starts/ends at different dates, they did have to pick a starting point somewhere and it would inevitably have screwed over some people.

Not if they just did it based on the subscription type. IIRC, it's right there in the account page, if we have access to that information, so do they. If you currently have active an annual sub, you get 12 tokens. Fair and easy. Or, don't do it at all. Next sub gets that many tokens for everyone, plain and simple and no one gets anything for past loyalty. They didn't have to screw over anyone for any reason.

My objections to this, specifically, centers on the "it's good for you" nonsense dialog. An honest "No, you can't have good things, we can't afford to give them out" is far preferable to, "we're rewarding people... but we found a really convoluted way to minimize actually giving out full rewards that is blatantly and arbitrarily unfair to a large number of people." This entire thing is FULL of little misimpressions and adjustments and hidden catches and unclear information, all cloaked under "and you should be grateful we're doing this for you."

Edit: All that really needs to be done to make this right, (beyond dropping the "Look! Be so happy we're screwing you over!" messaging) is to offer a way to either purchase premium tokens, specifically, so the ones we get serve as a discount on the purchase price, or make it so that premium tokens can be converted in-game into something else. A LOT of problems could be solved if tome caches, tome points, and premium tokens could be converted back and forth within a self-contained system.

Lyssia_Blackthorn wrote: »

tomofhyrule wrote: »

With everyone having a sub that starts/ends at different dates, they did have to pick a starting point somewhere and it would inevitably have screwed over some people.

Not if they just did it based on the subscription type. IIRC, it's right there in the account page, if we have access to that information, so do they. If you currently have active an annual sub, you get 12 tokens. Fair and easy. Or, don't do it at all. Next sub gets that many tokens for everyone, plain and simple and no one gets anything for past loyalty. They didn't have to screw over anyone for any reason.

That actually would hurt 1-year subscribers even more. Let's say Joe subscribed last October. So, he would not get ANY tokens till next October. Meanwhile, Sam that has monthly subscription will be getting tokens from April through September. I think that would be much much worse, no?

Lyssia_Blackthorn wrote: »

ESO_player123 wrote: »

Lyssia_Blackthorn wrote: »

tomofhyrule wrote: »

With everyone having a sub that starts/ends at different dates, they did have to pick a starting point somewhere and it would inevitably have screwed over some people.

Not if they just did it based on the subscription type. IIRC, it's right there in the account page, if we have access to that information, so do they. If you currently have active an annual sub, you get 12 tokens. Fair and easy. Or, don't do it at all. Next sub gets that many tokens for everyone, plain and simple and no one gets anything for past loyalty. They didn't have to screw over anyone for any reason.

That actually would hurt 1-year subscribers even more. Let's say Joe subscribed last October. So, he would not get ANY tokens till next October. Meanwhile, Sam that has monthly subscription will be getting tokens from April through September. I think that would be much much worse, no?

I mean, practically speaking, as someone with my sub not renewing until next September, it doesn't make a difference to me, because the 8 I have are useless before then anyway, even if I were to switch to a monthly sub, as suggested above. So how is it really worse? I'm not being belligerent, from where I stand, you've perfectly highlighted my point. At least the way you're talking, it doesn't come with convoluted math; I'm being screwed over in the usual, tolerable, straight-forward way of such things. I find that much easier to live with.

People who sub for 1 or for 3 months will also not be able to use their points until they have 12. So, what is the difference?

tomofhyrule wrote: »

ESO_player123 wrote: »

Lyssia_Blackthorn wrote: »

tomofhyrule wrote: »

With everyone having a sub that starts/ends at different dates, they did have to pick a starting point somewhere and it would inevitably have screwed over some people.

Not if they just did it based on the subscription type. IIRC, it's right there in the account page, if we have access to that information, so do they. If you currently have active an annual sub, you get 12 tokens. Fair and easy. Or, don't do it at all. Next sub gets that many tokens for everyone, plain and simple and no one gets anything for past loyalty. They didn't have to screw over anyone for any reason.

That actually would hurt 1-year subscribers even more. Let's say Joe subscribed last October. So, he would not get ANY tokens till next October. Meanwhile, Sam that has monthly subscription will be getting tokens from April through September. I think that would be much much worse, no?

There are also people who have changed their sub style over time.

Case in point: I had an annual sub since 2019 that I cancelled last year because I was really frustrated with the direction of the game. My plus expired in June, but then I won an extra month from a streamer so I’m good through July.

So… I have an active annual, yet cancelled, sub that goes through June and an extra month from a code. How would that be classed?

I suppose by July I’ll need to decide if this game is winning me back…

I guess what I'm trying to say is that with the current method if two people are subbed for the same number of months from Jan 2026 onward they both will get the same number of tokens. Yes, the release of the tokens will be staggered for those who sub for less months at a time. But the total number will be the same.

With the method proposed by the person I was replying to the annual subscribers would not see ANY tokens until it's time to renew while month-to-month subscribers would be receiving tokens right from April.

EDIT: I'm not that concerned with the release of tokens since I have no particular interest in Premium tomes. I think a more pressing matter is to solve the issue for people that opened their tome caches without knowing that only 2000 points are carried over to the next season. I am not one of them because I knew, but I think this should be addressed first and foremost.