GeneralEU wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

Thank you for sharing your questions with us about how Premium Tome Tokens and Caches of Tome Points are determined for ESO Plus subscription time. Below is a summary of how this works, plus an explanation of how we handled this before Season Zero launched.

As a rule, you will receive 1 Cache of Tome Points and 1 Premium Tome Token per month of ESO Plus.
Before we get into more, we do want to note that our Support team has been checking through accounts for the folks in this thread, and we are seeing a few oddities with some PlayStation accounts that we are investigating. So, ultimately, if you believe you have not gotten what you should, please reach out to our Support team and we’ll take a look.

Before Season Zero Launched on April 2, 2026
Before Season Zero launched, we knew we wanted to give some “back rewards” for our ESO Plus subscribers. As described here, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus with a starting point of January 2026.

• For players who had an active multi-month ESO Plus subscription that was purchased before January 2026 and active between January 2026 and March 9, 2026, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus for every month from January 2026 onwards. So, if you started a 6-month ESO Plus subscription in November 2025, for example, you would have gotten 4 Caches of Tome Points and 4 Premium Tome Tokens. These were awarded on March 30, 2026.
• For players who purchased a new ESO Plus membership from March 9, 2026, onwards, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month subscribed at the point of purchase. In this example, if you purchased a new ESO Plus membership on March 10, 2026, you would have rewards for either 1 month, 6 months, or 12 months now, depending on which ESO Plus subscription package you chose.

It’s also possible for someone to have done a combination of both above, if they had an active ESO Subscription in January and February, then renewed on or after March 9, 2026.

One additional detail is that different platforms define “monthly” timing a little differently. We recognize this is a bit confusing and, unfortunately, it’s not something we control. For example, in the ESO store and account system, we define a month as exactly 30 days and our renewals happen on that cadence. We recommend checking with the platform you purchase your ESO Plus subscription on for the exact details, as this could result in some minor differences in who gets their monthly rewards when for recurring or renewed subscriptions.

From Season Zero Launch on April 2, 2026, Onward
From here on out, ESO Plus seasonal rewards will be granted at the point of purchase just like crowns do. For every month of ESO Plus, you will receive 1 Cache of Tome Points and 1 Premium Tome Token. We have also updated our ESO Plus page with this info. Just note the “how is a month defined” detail above, as it can and does vary a little by platform.

Thank you, everyone!

In my case, it’s a bit different, because I didn’t pay for my ESO+ subscriptions (at least the most recent ones); I received them as prizes from the ESO Stream Team on Twitch. If that doesn’t count, then you’ve literally cheated the people who received their ESO+ subscriptions in this way.

TruthSeeker wrote: »

Hi @ZOS_JessicaFolsom ,

Please can you look into my missing Tome Caches and Tome Tokens? I have subbed for years, paying annually, and am currently subbed until August 15th, but have only received 3 Tome Caches and 3 Tome Tokens.

I tried clicking your link above (our support team) but it only offers general support. I need specific, personal support please.

Thank you.

Lyssia_Blackthorn wrote: »

Still not really clear.

From JessicaFolsom's post:
From here on out, ESO Plus seasonal rewards will be granted at the point of purchase just like crowns do. For every month of ESO Plus, you will receive 1 Cache of Tome Points and 1 Premium Tome Token.

My annual sub renews Sept. 26. I received 8 tokens, which sounds right, since that's Jan-Aug full months. But then, do I ever get back the other 3 tokens to make up the year? Because I thought that was supposed to be one of those big selling points for ESO+? Or do I just get 12 next September, and therefore, since right now there's no other way to get premium tokens, I basically get screwed out of that supposedly one free premium tome this year? If that's really how it works, then how am I not ultimately being punished for being a loyal annual customer for years? If I renewed every month, I'd then get the tokens, correct?

I mean, I get that no matter how low my expectations, this likely wasn't going to live up to them, but this level of confusion and slight-of-hand is just getting ridiculous.

Sorry for the salt, but I, too, just opened all my caches, and I am really not feeling good about this game or company right now.

ZOS_JessicaFolsom wrote: »

• For players who had an active multi-month ESO Plus subscription that was purchased before January 2026 and active between January 2026 and March 9, 2026, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus for every month from January 2026 onwards. So, if you started a 6-month ESO Plus subscription in November 2025, for example, you would have gotten 4 Caches of Tome Points and 4 Premium Tome Tokens. These were awarded on March 30, 2026.