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Warrior Wave Crown Crates Page Disappears
ZhuJiuyin
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@ZOS_JessicaFolsom @ZOS_Kevin Hi, I'm asking on behalf of my friend. He wants to purchase Warrior Wave from the store, but his entire Warrior Wave Crown Crates page has disappeared (as shown in the picture).
His support ticket number is 260321-001301. He really wants to buy this Warrior Wave, but the problem persists and he's very frustrated. He has tried switching languages, uninstalling all Add-ons, and reinstalling the game, but none of these methods have worked.Please help him check what's causing this. Thank you.
His support ticket number is 260321-001301. He really wants to buy this Warrior Wave, but the problem persists and he's very frustrated. He has tried switching languages, uninstalling all Add-ons, and reinstalling the game, but none of these methods have worked.Please help him check what's causing this. Thank you.
"是燭九陰，是燭龍。"──by "The Classic of Mountains and Seas "English is not my first language,If something is ambiguous, rude due to context and translation issues, etc., please remind me, thanks.
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Maitsukas✭✭✭✭✭
✭✭✭Does your friend live in a country where purchasing Crown Crates is blocked due to local gambling laws (like Belgium or Brazil)?Edited by Maitsukas on April 3, 2026 4:19PMPC-EU @maitsukas
Posting the Infinite Archive and Imperial City Weekly Vendor updates.
Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.0 -
virtus753✭✭✭✭✭
✭✭✭✭✭Or possibly using a VPN to make it look that way?
You can still receive crates as gifts in those regions, if the block is due to that. The block is only on purchasing them for real world currency.0 -
ZhuJiuyin✭✭✭✭✭
✭Does your friend live in a country where purchasing Crown Crates is blocked due to local gambling laws (like Belgium or Brazil)?
No, we are from the same region, and my purchase page is working normally."是燭九陰，是燭龍。"──by "The Classic of Mountains and Seas "English is not my first language,If something is ambiguous, rude due to context and translation issues, etc., please remind me, thanks.0 -
ZhuJiuyin✭✭✭✭✭
✭Or possibly using a VPN to make it look that way?
You can still receive crates as gifts in those regions, if the block is due to that. The block is only on purchasing them for real world currency.
I asked him, and he said he wasn't using a VPN. However, he had tried setting the VPN to the US, but the purchase page still didn't appear."是燭九陰，是燭龍。"──by "The Classic of Mountains and Seas "English is not my first language,If something is ambiguous, rude due to context and translation issues, etc., please remind me, thanks.0 -
virtus753✭✭✭✭✭
✭✭✭✭✭Or possibly using a VPN to make it look that way?
You can still receive crates as gifts in those regions, if the block is due to that. The block is only on purchasing them for real world currency.
I asked him, and he said he wasn't using a VPN. However, he had tried setting the VPN to the US, but the purchase page still didn't appear.
Interesting! Thank you for the update. I’m curious to know what is going on, then. It sounds unusual.0 -
ZhuJiuyin✭✭✭✭✭
✭Or possibly using a VPN to make it look that way?
You can still receive crates as gifts in those regions, if the block is due to that. The block is only on purchasing them for real world currency.
I asked him, and he said he wasn't using a VPN. However, he had tried setting the VPN to the US, but the purchase page still didn't appear.
Interesting! Thank you for the update. I’m curious to know what is going on, then. It sounds unusual.
Indeed, this seems quite unusual. I'm curious if anyone else has encountered a similar situation. My friends have also tried to reproduce this bug, such as copying the AddOns they're using, using the same internet provider, etc., but none of them have been able to replicate the bug.
"是燭九陰，是燭龍。"──by "The Classic of Mountains and Seas "English is not my first language,If something is ambiguous, rude due to context and translation issues, etc., please remind me, thanks.0