Being difficult to put tome points back into caches shouldn't mean that nothing is done. This was not announced prominently to the players, and something this vital should have been. Something needs to be done to make this right.

@ZOS_Kevin

Ticket #260403-002718

This is a serious fumble and needs clearing up.

DenverRalphy wrote: »

I didn't recall it ever being said that challenges will remain for premium players. Only that premium will ensure the tome pages will still be available to purchase unclaimed rewards.

I might have misunderstood. Maybe I confused it with the weekly challenges not going away at the end of the week, but sticking around until the end of the season. Guess I'll find out in 95d or whatever it is!

I feel like they should be more generous with the amount of tomes carried over.

I have pretty bad news for you guys; ZOS decided to not help us. Got the Support mail back:

Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is Matias.

I understand you are requesting a restoration of Tome Caches. Unfortunately as these have already been opened we will not be able to process this request.

We know this is not the outcome you were hoping for today and we thank you for your understanding and continued support. Please feel free to reach back out to us if you ever have any other questions, comments, or concerns.

Regards,
Matias
The Elder Scrolls Online Team

So we are pretty much screwed for being loyal 6month/yearly ESO+ subscribers.

@ZOS_GinaBruno did acknowledge this on the Reddit thread I linked above:

allochthons wrote: »

@ZOS_GinaBruno did acknowledge this on the Reddit thread I linked above:

Wouldn't a new ESO+ benefit of "Tome Points Never Expire" be cool?
So while ESO+ is active, you can keep your Tome Points.

Might be Craft Bag level of "why people subscribe to ESO+"

EDIT: let me clarify... So if you only have the Free Tome, but earned more than 2k Points (maybe you didn't want to purchase anything that season) you could still carry over those points. With ESO+ you're still paying per month, it's not getting something for nothing.

A "little" voice in the back of my head stopped me from opening my cache boxes on multiple accounts (I play on multiple platforms).

It is unfortunate for all who opened their caches at once. We are having a new system; It is paramount that it is clearly explained, with red warnings flashing to alert us players to be certain of our choices before committing them.

I logged in excitedly for the beginning of the new offerings that the new team at ZOS promised us. Again, as I mentioned in another thread, I do not know the size of the current team. With more members in the collective team, the better the offerings should be–from season zero and onward.

Of course, windows opened up introducing the new season zero, with past changes (Quality of Life changes and the rework of the Dragon Knight class); for people who are unaware of Update 49, it is fine and dandy–good information for them). Since this is the beginning of seasons and Update 50, however, no window popped up to explain the intricacies of the new Tomes system, particularly for ESO Plus subscribers.

I subscribe yearly to ESO Plus; sometimes I extend my subscription to another year. I did this year. I received thirteen (13) caches. I opened one. It gave me 2,000 Tome points. I had hoped to receive more.

To continue, the UI for this system is unintuitive. What is clear, however, is the lock separating free from paid. I dislike criticizing a game I enjoy. The offerings for this season, especially for the premium plus version, are underwhelming. Paying 15 dollars extra for a costume is not worth the price. I almost signed up for this higher tier. First, because I desire to support the game; I wish ESO to thrive and to innovate itself, while focusing on the medieval world; no compromise on this, please.

Secondly, I believed, like many others on the forums, that the mounts–everything on the left side of the free costume was included at first glance. There is a sort of separation between the costume and the mounts and the other items. Nonetheless, it is unclear. It is why so many players accidentally bought the highest tier. I almost did. I paused and searched Twitch, Youtube, Reddit and the internet. Why do we, players, have to do this?

This new system must have a window to explain how it functions, how to use it and how points earned work; what I am conveying here is to have the system as intuitive as the Crown Store, with different tabs for free items and paid ones. The premium and premium plus can share a tab, for the only exception is that the premium tier tome does not expire. Based on the current offerings, this higher tier is not worth it, especially this season. To have time to complete tasks at one's leisure does not warrant the price. Adding more to this tier will entice players, particularly players who are subscribed to ESO Plus to purchase it.

The UI needs an overhaul; let it be unencumbered; it is so currently. On consoles, I could not see what I clicked. I always started at the beginning to see if I am clicking on what I want. On the Upgrade tab, it is where it blurs. Am I clicking on Premium or the Premium Plus? Developmental team, do consider a patch to add clarity and less confusion for players.

Some of the changes I desire are upcoming: rumors, favors, undersea exploration, spontaneous world events or encounters, Sage's Vault, among many other exciting activities. I am less optimistic at present. For the upcoming offerings the team needs more people to deliver the challenging and exciting contents, using today's technology (the movements and grappling are sluggish and at times do not function as intended) they envision.

An important point of note: the tomes points earned for ESO subscribers should not expire. Matter of factly, points earned by players who buy the PREMIUM PLUS or the highest tier should not expire. Not every season will offer items a player might desire. Hence, I implore you to consider my meager request here. Most streamers these days are not long time players, nor play all of The Elder Scrolls (TES) games or enjoy the lore and the stories. The base game is a gem: told and well-written in the language of yore–in a time lost: the medieval world.

We love the game. We appreciate the new communication. Please be transparent. Explain and present all in a clear, concise manner to defuse (highly lessen) misunderstandings. Thank you for reading my wall of text.

This only means I will never upgrade the next tomes to Premium ever again. This first one was a mistake, maybe mine, maybe ZOS. But I will remember it.

allochthons wrote: »

@ZOS_GinaBruno wrote on Reddit:

Any Tome Points in excess of that will be redeemed automatically on any unclaimed rewards from owned Tamriel Tomes, starting with the most recent one.

This is the first time I've seen "auto-redeeming." What? I'm not buying the Crown Meals because I don't WANT the Crown Meals . I have stacks I need to destroy already. But they'll end up cluttering my inventory anyway? Really?

Same, I'd read about caches / points carry-over, but didn't know the rest were automatically spent. I thought the point (in part) of Tomes was to redeem the rewards you want.

Weird that the official "Guide" doesn't say anything about it either. "Caches don't expire" implies that other points do, but that's far from clear: https://www.elderscrollsonline.com/en-us/guides/tamrieltomes

And imagine all of the players who don't look at the site/forums/streams/guild chat/etc.: there would be a new flood of emails to Support at the start of Season 1 when all of them realize "My points disappeared and I have all this stuff I didn't want!"

I want to see some clarification posted here, not on Reddit.

tomofhyrule wrote: »

From what I understand:

• Tome Points are specific to the tome in question and reset each season, save for the ability to carry over 2000 unspent points from the previous tome
• Tome points are earned from weekly tasks like endeavors were and can be spent to purchase the various items from the tomes (cosmetics, currency like Gold or Seals or Trade Bars, or consumables like we had in the daily rewards)
• ESO+ gives one Cache per full month subscribed as of January 1. These caches can be spent to instantly get 2000 points in a specific tome without doing tasks. They accrue until they are used.
• ESO+ also gives one Token per full month subscribed as of January. 12 tokens can be spent to upgrade any one Tome to the Premium version
• Premium (paid) Tomes will still be available after the season ends, and you can still use Tome points to buy things from them. The free Tomes will leave at the end of the season and unpurchased goods will be lost.

A "specific" tome? There are flavours of this? I am really confused by all the currencies and what is going on. I don't understand why this has to be so complicated.

rockDokRock wrote: »

A "specific" tome? There are flavours of this? I am really confused by all the currencies and what is going on. I don't understand why this has to be so complicated.

Season 0 has the Tome of Dawn and Dusk. Season 1 will have a new Tome, witih new challenges and rewards.
The new currency is Tome Points.

But yeah, very confusing.

SilverBride wrote: »

I want to see something some clarification here, not on Reddit.

Very much so. I'm rather angry there's a post there but not here.
I brought it over because I had posted "ZOS_GinaBruno ZOS_Kevin Please respond, somewhere, about this issue," and then found Gina had responded, 7 hours earlier.

(Whining, really:)

They want to sell season passes. I seriously doubt making tome points non-perishable is even on the table. I'm honestly surprised they're allowing a 2k rollover.

I'm not debating the merits, or even offering up an opinion on what they should do. Just being realistic in managing expectations.

allochthons wrote: »

To sum up:
~20K TP - Number of Tome Points needed to unlock all known 12 pages of the Free Tome
~16K TP - Total of Tome Points you can possibly spend on the Free Tome.
=
4K wasted.

If you don't spend all 16K TP that you earned, everything you could have afforded but didn't buy on your unlocked pages will be bought for you, and dumped in your inventory.

If you opened your 2K / cache points, and you end up earning 20K TP on your Challenges, you lose all the TP you bought using Real World money with your ESO+ subscription.

Anything up to 2K TP, regardless of their source, gets moved on to Season 1. The rest is lost.

Is that accurate?

This does not make sense.

If this is true, what a horrible system... If I don't buy it, it's because I don't want it!

This game generates so much useless inventory clutter as it is.