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Paid for ESO plus but it deactivated a day later
Hello,
Can I please have help?
I had ESO Plus active and paid for the renewal on the 27th of March and it stayed active for a day.
I received the tokens at the time of renewal but no crowns.
On the 29th, I logged in and it was fine, then swapped characters and the ESO Plus had deactivated and now shows available for purchase in the crown store.
I submitted a ticket on the 29th and after receiving the incorrect topic response, was told my issue had been escalated.
I am also having to submit this post on a different account as your system for password reset is not working and I now have to wait up to 48 hours to receive a new invite link.
There is still no ESO Plus active, no crowns and no response.
260328-003382
All in all not having a great experience with all of your systems.
Thank you for your time.
Edited by polly_saccharine on March 30, 2026 11:58PM Can I please have help?
I had ESO Plus active and paid for the renewal on the 27th of March and it stayed active for a day.
I received the tokens at the time of renewal but no crowns.
On the 29th, I logged in and it was fine, then swapped characters and the ESO Plus had deactivated and now shows available for purchase in the crown store.
I submitted a ticket on the 29th and after receiving the incorrect topic response, was told my issue had been escalated.
I am also having to submit this post on a different account as your system for password reset is not working and I now have to wait up to 48 hours to receive a new invite link.
There is still no ESO Plus active, no crowns and no response.
260328-003382
All in all not having a great experience with all of your systems.
Thank you for your time.
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FurryCandyHearts✭✭✭whatever happens next don't make more replies on the support thread or you'll go to the bottom of the queue with every response. be patient. they will fix it.0 -
FurryCandyHearts wrote: »whatever happens next don't make more replies on the support thread or you'll go to the bottom of the queue with every response. be patient. they will fix it.
oh yes, I know about that one!
thank you x1 -
Silaf✭✭✭✭✭A similar ting happened to me recently.
One of my mounts disappeared for 1 day and the next day after contacting support i received a white message in the middle of my screen "207 now mounts added to your collection".
Support answewd me next stating the problem never existed and probably the cause was me not knowing how to properly mount.
Note that i am a 3600cp player playing without interruption since beta...2
