Can't buy Crown Crates from Brazil but it's up to ZOS to fix (please)

Bo0137
Bo0137
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As of March 17th, new law protecting minors (18 less) from purchasing lootboxes. The law explicitly prohibits the commerce for minors only.

Law 15.211 of 2026:
CAPÍTULO VII

DOS JOGOS ELETRÔNICOS

Art. 20. São vedadas as caixas de recompensa (loot boxes) oferecidas em jogos eletrônicos direcionados a crianças e a adolescentes ou de acesso provável por eles, nos termos da respectiva classificação indicativa.

Art. 2º Considera-se criança, para os efeitos desta Lei, a pessoa até doze anos de idade incompletos, e adolescente aquela entre doze e dezoito anos de idade. (Law 8.069 of 1990)

I log in today, avid about getting my hands on the precious loot, there's no option to get crown crates.

Please, for the love of the universe, apply an age verification or something and let me spend my money on you!

Trust me, I'm a lawyer, we are safe to buy lootboxes.

Maybe I can send you my ID and we can settle this. PLEASE?

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@ZOS_Kevin help us
-On my shoulder, Ms. Ahvine
  • Gabriel_H
    Gabriel_H
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    ZOS would then need a mechanism to verify you are actually in Brazil, as well as having to process your personal data beyond what they already do, which itself brings in more compliance requirements with other laws - all at a time when other countries are not just looking to regulate/remove lootboxes not just for minors but period.
    PC EU
    Never get involved in a land war in Asia - it's one of the classic blunders!
  • Carcamongus
    Carcamongus
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    Yeah, sorry, but I don't think we're getting crown crates again. It's easier for ZOS to just ban every Brazilian purchase than to verify we're actually not minors. The law also states loot boxes are banned from games geared towards children (up to 12 years) and teenagers (between 12 and 18) or games to which they're likely to have access. That pretty much includes ESO. Belgium's example indicates we'll have to spend our money elsewhere.

    Stupid Felca with his magnificent hair.
    Imperial DK and Necro tank. PC/NA
    "Nothing is so bad that it can't get any worse." (Brazilian saying)
  • SkaiFaith
    SkaiFaith
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    "One does not simply give their personal data to Mordor" (semi-quote)
    A: "We, as humans, should respect and take care of each other like in a Co-op, not a PvP 🌸"
    B: "Many words. Words bad. Won't read. ⚔️"
  • licenturion
    licenturion
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    Yeah, sorry, but I don't think we're getting crown crates again. It's easier for ZOS to just ban every Brazilian purchase than to verify we're actually not minors. The law also states loot boxes are banned from games geared towards children (up to 12 years) and teenagers (between 12 and 18) or games to which they're likely to have access. That pretty much includes ESO. Belgium's example indicates we'll have to spend our money elsewhere.

    Stupid Felca with his magnificent hair.

    True, also they would need a whole new infrastructure for that to do age verification.

    In Belgium selling gambling lootboxes are forbidden for everyone, including adults. So they don't have age checking mechanism in place.
  • Morvan
    Morvan
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    Some questions about that, does gifting from other players still work? Or even VPN?
    @MorvanClaude on PC/NA, don't try to trap me with lore subjects, it will work🦇
  • Maitsukas
    Maitsukas
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    Morvan wrote: »
    Some questions about that, does gifting from other players still work? Or even VPN?

    Receiving Crown Crates from the gifting system still works for the countries that have banned the purchase of Crates.
    PC-EU @maitsukas

    Posting the Infinite Archive and Imperial City Weekly Vendor updates.

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • scrappy1342
    scrappy1342
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    you can buy them with in game gold from other players and they can gift them to you
    pcna
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