Maintenance for the week of February 23:
• NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Ticket #260129-000215 – Formal Complaint: Harassment Report Closed Without Response
Konotopff
Soul Shriven
Hello,
I am writing to formally request an update on my ticket #260129-000215, which has been open since January 29, 2026.
Today, February 16, the ticket status was updated to "Answer Provided," but there is absolutely no response, comment, or clarification from the support team in the ticket history. It appears the ticket was closed or marked as answered without any actual communication.
This report concerns a serious case of harassment and disruptive behavior, which violates Sections 2.3 and 2.8 of the ZeniMax Code of Conduct. I have already provided clear video evidence
I am requesting a moderator or a support lead to review this case. I would like a human response regarding whether the provided evidence was reviewed and why the ticket was marked as answered without a reply.
Thank you for your time and assistance.
@Konotopff
I am writing to formally request an update on my ticket #260129-000215, which has been open since January 29, 2026.
Today, February 16, the ticket status was updated to "Answer Provided," but there is absolutely no response, comment, or clarification from the support team in the ticket history. It appears the ticket was closed or marked as answered without any actual communication.
This report concerns a serious case of harassment and disruptive behavior, which violates Sections 2.3 and 2.8 of the ZeniMax Code of Conduct. I have already provided clear video evidence
I am requesting a moderator or a support lead to review this case. I would like a human response regarding whether the provided evidence was reviewed and why the ticket was marked as answered without a reply.
Thank you for your time and assistance.
@Konotopff
1
-
ZOS_CouchTatoadmin@Konotopff
I reviewed your ticket and see that with your last response it was reopened and assigned to a specialized team for further review. Please allow a few days for a new response from the team.0 -
KonotopffSoul ShrivenThank you for the update, @ZOS_CouchTato. I appreciate you looking into this and reopening the ticket. I will wait for the final response from the specialized team.0