A certain individual EP player cheating in PCEU GH

JAZZKa · February 2

There's a Pact player, who has been doing this now for days in a row, and has been reported several times and no action is taken.
The support answers to reports claim that the account hasn't been found doing anything wrong.
This "might" have something to do with the fact that they are using special letters, and it's really hard to even get a glimpse of their username up there...
They hack themselves on top of DC keeps, and keep the keeps lit by constantly firing walls with 3 ballistas.
You cant reach them with any siege or any other way.

LittleLionLeone · February 2

What a waste of time, usually these cheaters grab the scrolls from keeps and then fly around underground.

Divine1976 · February 2

They are currently attacking Fare on PC EU Gray Host using the same method

This needs attention

Divine1976 · February 2

nightbringer1993 · February 2

PC EU is full of cheaters anyway. In 2023 there was a guy stealing scroll by exploiting through terrains to appear just in front of the scrolls.

We spent the whole summer reporting him because we were tired of having to watch scrolls all day long to bash him before he could pick the scroll up.
I eventually got tired of seeing this cheater not getting banned and stopped PvP and went PvE.

Orbital78 · February 2

LittleLionLeone wrote: »

What a waste of time, usually these cheaters grab the scrolls from keeps and then fly around underground.

On PC-NA they were on DC masking their user ID with illegible characters. They were flying around blatantly in the air, they would do the same thing with the scrolls though. It makes you wonder how many more are being less obvious and only buffing mitigations and such but a lower percentage.

emilyhyoyeon · February 2

JAZZKa wrote: »

The support answers to reports claim that the account hasn't been found doing anything wrong.
This "might" have something to do with the fact that they are using special letters, and it's really hard to even get a glimpse of their username up there...

I was able to get the character name from a kill feed popup. I can PM you the name if you'd like so you can resubmit your report and maybe that will help.

For those who can see his name well enough but don't know how to type the special character used in the name, it is: ê

A lot of us on AD reported him yesterday as well with screenshots.

SeaGtGruff · February 2

I wonder how Support thinks players are getting up there, if not by using external cheat programs that let players move freely through the air and underground?

If I'm not mistaken, one player did get banned for stealing scrolls by moving around underground, but I don't know if it was a temporary or permanent ban, and I think it basically took getting recorded on video by someone who was watching the scroll, and said video being posted in these forums.

cyclonus11 · February 2

I know I'm beating a dead guar here, but WHY AREN'T THERE ACTIVE GMs IN THE GAME??? This is the only MMO I've played that doesn't have them. It seems like a basic requirement that ESO decided to do away with.

Send a whisper to an online GM. GM comes to the area to observe the activity themselves, and administers bans or suspensions right there! Instead, we have to right click on the offender to report them since their names are made of characters not found on a standard English keyboard, then wait for someone who never set foot in the zone to say that "no violation of the TOS occurred".

Imagine active GMs actively keeping zones clear of bots, cheaters and whatnot so you don't have to!

nightbringer1993 · February 3

Another big problem is that those cheaters sometimes make a new account right after the ban and two months after he is back doing the same thing. They sometimes even change server.

MXVIIDREAM · February 3

cyclonus11 wrote: »

I know I'm beating a dead guar here, but WHY AREN'T THERE ACTIVE GMs IN THE GAME??? This is the only MMO I've played that doesn't have them. It seems like a basic requirement that ESO decided to do away with.

Send a whisper to an online GM. GM comes to the area to observe the activity themselves, and administers bans or suspensions right there! Instead, we have to right click on the offender to report them since their names are made of characters not found on a standard English keyboard, then wait for someone who never set foot in the zone to say that "no violation of the TOS occurred".

Imagine active GMs actively keeping zones clear of bots, cheaters and whatnot so you don't have to!

There used to be a thing on loading screens to say gms will have a special tag or something attached to them but I’ve never seen one myself

Masteroshi430 · February 3

This is from Sunday 11 pm Gray Host EU

... I'm a bit jealous though as i would really like to see the view from there.

lillybit · February 3

MXVIIDREAM wrote: »

cyclonus11 wrote: »

I know I'm beating a dead guar here, but WHY AREN'T THERE ACTIVE GMs IN THE GAME??? This is the only MMO I've played that doesn't have them. It seems like a basic requirement that ESO decided to do away with.

Send a whisper to an online GM. GM comes to the area to observe the activity themselves, and administers bans or suspensions right there! Instead, we have to right click on the offender to report them since their names are made of characters not found on a standard English keyboard, then wait for someone who never set foot in the zone to say that "no violation of the TOS occurred".

Imagine active GMs actively keeping zones clear of bots, cheaters and whatnot so you don't have to!

There used to be a thing on loading screens to say gms will have a special tag or something attached to them but I’ve never seen one myself

From what I understand, they needed them at the very start because the game was so broken they had to be in game to rescue characters. I don't think they've ever been here since that. I've definitely never seen or even heard of one on console, tho we inherited that loadscreen too

emilyhyoyeon · February 3

He's still active at the current moment

imPDA · February 3

lillybit wrote: »

From what I understand, they needed them at the very start because the game was so broken they had to be in game to rescue characters. I don't think they've ever been here since that. I've definitely never seen or even heard of one on console, tho we inherited that loadscreen too

At the moment, game requires GMs again it seems. I like how Rust admins can check movement history for example, so they can check if person used speed hack or fly hacks, wall hacks, etc. ZOs probably have no movement logs.

They also probably flooded by "cheating" reports from noobs so they still can't handle this one properly. Idk what they used to determine if someone cheated, but as TS stated, this person was reported multiple time and then "that the account hasn't been found doing anything wrong", so I would be glad to hear what support was missing, while it is obvious for me and many others that this picture is impossible without cheating/exploiting.

I like how ZOs started to try to communicate more but looks like they still prefer to stay silent on certain topics. I would be glad to hear, for example, why this person was reported but not banned? What do WE need to do (even if it is not gamer's job to prove cheating but support's job, and this one case done poorly) to ban this 100% obvious cheaters? Some sort of instruction would help a lot, I think. Thank you in advance!

ApoAlaia · February 3

imPDA wrote: »

lillybit wrote: »

From what I understand, they needed them at the very start because the game was so broken they had to be in game to rescue characters. I don't think they've ever been here since that. I've definitely never seen or even heard of one on console, tho we inherited that loadscreen too

At the moment, game requires GMs again it seems. I like how Rust admins can check movement history for example, so they can check if person used speed hack or fly hacks, wall hacks, etc. ZOs probably have no movement logs.

They also probably flooded by "cheating" reports from noobs so they still can't handle this one properly. Idk what they used to determine if someone cheated, but as TS stated, this person was reported multiple time and then "that the account hasn't been found doing anything wrong", so I would be glad to hear what support was missing, while it is obvious for me and many others that this picture is impossible without cheating/exploiting.

I like how ZOs started to try to communicate more but looks like they still prefer to stay silent on certain topics. I would be glad to hear, for example, why this person was reported but not banned? What do WE need to do (even if it is not gamer's job to prove cheating but support's job, and this one case done poorly) to ban this 100% obvious cheaters? Some sort of instruction would help a lot, I think. Thank you in advance!

They do have some kind of check in place for abnormal movement.

I remember visiting someone's house which was basically a huge slide, very fun ride but it would earn you a suspension

Syldras · February 3

ApoAlaia wrote: »

They do have some kind of check in place for abnormal movement.
I remember visiting someone's house which was basically a huge slide, very fun ride but it would earn you a suspension

Makes me wonder how exactly this check looks like? What counts as "abnormal movement" and is it only restricted to some areas? I'm writing this because there's a housing add-on that can be used - only within houses - for flying/floating. It's useful to build high structures without needing to build a scaffold first, or to test the maximum build height of a plot. Movement is clearly far from how this game is normally played, but it's been around for years and doesn't cause any problems to its users.

Dimorphos · February 3

Have you tried negotiating with them? Maybe there is a peaceful solution to all this..

ApoAlaia · February 3

Syldras wrote: »

ApoAlaia wrote: »

They do have some kind of check in place for abnormal movement.
I remember visiting someone's house which was basically a huge slide, very fun ride but it would earn you a suspension

Makes me wonder how exactly this check looks like? What counts as "abnormal movement" and is it only restricted to some areas? I'm writing this because there's a housing add-on that can be used - only within houses - for flying/floating. It's useful to build high structures without needing to build a scaffold first, or to test the maximum build height of a plot. Movement is clearly far from how this game is normally played, but it's been around for years and doesn't cause any problems to its users.

I don't want to go too much into this because talking about things that can lead to disciplinary action or discussing disciplinary action itself is a short path to 'losing one's voice' in the forum.

Said that 'magic carpet' (the addon you mention) requires keyboard/mouse 'inputs' to move, cannot get you out of bounds and the 'save you from a fall' feature is basically using the 'move to entrance' function. All above board.

'Sliding' is 'observed' as 'moving without inputs'. Your character is changing position without any 'keypresses' being registered.

LittleLionLeone · February 3

Syldras wrote: »

ApoAlaia wrote: »

They do have some kind of check in place for abnormal movement.
I remember visiting someone's house which was basically a huge slide, very fun ride but it would earn you a suspension

Makes me wonder how exactly this check looks like? What counts as "abnormal movement" and is it only restricted to some areas? I'm writing this because there's a housing add-on that can be used - only within houses - for flying/floating. It's useful to build high structures without needing to build a scaffold first, or to test the maximum build height of a plot. Movement is clearly far from how this game is normally played, but it's been around for years and doesn't cause any problems to its users.

It's a speed detection from my knowledge. If you are going too fast then the game will kick you, and if it keeps happening then your account will get locked. They don't really have a detection for people flying if I remember correctly, which is why these cheaters don't get banned unless people record them.

ApoAlaia · February 3

LittleLionLeone wrote: »

Syldras wrote: »

ApoAlaia wrote: »

They do have some kind of check in place for abnormal movement.
I remember visiting someone's house which was basically a huge slide, very fun ride but it would earn you a suspension

Makes me wonder how exactly this check looks like? What counts as "abnormal movement" and is it only restricted to some areas? I'm writing this because there's a housing add-on that can be used - only within houses - for flying/floating. It's useful to build high structures without needing to build a scaffold first, or to test the maximum build height of a plot. Movement is clearly far from how this game is normally played, but it's been around for years and doesn't cause any problems to its users.

It's a speed detection from my knowledge. If you are going too fast then the game will kick you, and if it keeps happening then your account will get locked. They don't really have a detection for people flying if I remember correctly, which is why these cheaters don't get banned unless people record them.

It seems to be quite permissive with the 'Z' axis which is why is fine - or as far as I know is fine, never had any issues with it - to 'slide off' vertical surfaces to avoid fall damage.

scrappy1342 · February 3

imPDA wrote: »

Idk what they used to determine if someone cheated, but as TS stated, this person was reported multiple time and then "that the account hasn't been found doing anything wrong", so I would be glad to hear what support was missing, while it is obvious for me and many others that this picture is impossible without cheating/exploiting.

I like how ZOs started to try to communicate more but looks like they still prefer to stay silent on certain topics. I would be glad to hear, for example, why this person was reported but not banned? What do WE need to do (even if it is not gamer's job to prove cheating but support's job, and this one case done poorly) to ban this 100% obvious cheaters? Some sort of instruction would help a lot, I think. Thank you in advance!

you have to appeal it when they say they weren't found doing anything wrong. their first response to anything is to reject it

Last'One · February 3

Hmm… you just reminded me of the day I reported someone on the forum for using an exploit the game had that gave infinite EXP, and then I ended up getting banned!

The other guy? CP3600 after a few days. And he is still playing the game today.

JAZZKa · February 3

emilyhyoyeon wrote: »

JAZZKa wrote: »

The support answers to reports claim that the account hasn't been found doing anything wrong.
This "might" have something to do with the fact that they are using special letters, and it's really hard to even get a glimpse of their username up there...

I was able to get the character name from a kill feed popup. I can PM you the name if you'd like so you can resubmit your report and maybe that will help.

For those who can see his name well enough but don't know how to type the special character used in the name, it is: ê

A lot of us on AD reported him yesterday as well with screenshots.

Yea I have their real name, just cant say it here because of "reasons"....

JAZZKa · February 3

Last'One wrote: »

Hmm… you just reminded me of the day I reported someone on the forum for using an exploit the game had that gave infinite EXP, and then I ended up getting banned!

The other guy? CP3600 after a few days. And he is still playing the game today.

I got banned from here a year or two ago for saying that the exploit to double the amount of tel var in light tel var satchels hadnt been fixed.

It still hasnt been fixed.

FMlove · February 3

I'm tired of reporting it, with videos showing his name killing users. It's a shame that there is no human support to quickly ban something so obvious. Support doesn't care that the DC alliance loses points and that the EP alliance takes advantage of the situation to enter and take the castle, easily increasing their score. I have videos where EP people take advantage of the situation to enter and kill blues or take castles, but ZOS doesn't care. There is no one working at that company, no one who cares about users, whether they pay or not.

Wow · February 3

Shouldn't this be posted on Bug Report subforums as well, and bump it until they care

ZOS_Kevin · February 3

@JAZZKa coukd you provide me with any of the ticket numbers you have? We can take a look and talk to customer service to have a better understand on what is happening here.

emilyhyoyeon · February 3

taken 2min ago

Divine1976 · February 3

emilyhyoyeon wrote: »

He's still active at the current moment

Still at it now, keeping Roe open

Edit: Beat me to it ^^

Bobby_Digital81 · February 3

Good luck reporting cheaters and people using exploits in this game. Was a player using the invisibility glitch in Cyrodiil the other day. Reported them with video evidence. Got an email saying the appropriate actions have been taken against the player. 2 days later, see the same player in Cyrodiil using the invisibility glitch again.

Another thing is people, especially EP players jumping into Aleswell Keep from farm side. They land on a platform in the corner/tower section of the Keep. Shouldn't be able to jump into a Keep like that. Breaking down the doors or walls, sure. But just being able to jump right in, shouldn't be ok. I reported the same player a year or two ago for doing it. And they keep doing it. Seem them do it today. And...nothing will be done.

Would be great if things like this were fixed. Or if actions against cheaters/exploiters were actually enforced.