Unable to Connect to Game Server

Enzospeed · January 13

I have been getting this error since the server maintenance on 7 Jan 2026. This happened every few minutes into the game in all zones. While I was connected, my skills and interactions with NPCs or objects kick in only after few seconds. I did a pathping and the logs showed 100% data loss between Akamai and ESO servers. This is where the problem is.

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0/ 100 = 0% |
8 8ms 0/ 100 = 0% 0/ 100 = 0% a2-21-120-112.deploy.static.akamaitechnologies.com [2.21.120.112]
1/ 100 = 1% |
9 --- 100/ 100 =100% 99/ 100 = 99% a184-26-104-146.deploy.static.akamaitechnologies.com [184.26.104.146]
0/ 100 = 0% |
10 568ms 1/ 100 = 1% 0/ 100 = 0% 198.20.200.1

Trace complete.

I have logged a case and also provided the logs. However, till now there is no resolution, and I have also not heard from anyone on any updates.

Enzospeed · January 15

After 1 week, the problem is still unresolved. I have no issues with playing on EU server. The problem is with US server. I get in-game latency of 200+ for EU server and 999+ for US server. This is consistent with the pathping results I posted earlier, which points to a bottleneck at the Akamai and ESO servers.

Enzospeed · January 29

After 3 weeks, ZOS is still not responding on this issue. According to my logs, ZOS is routing traffic based on geographical location. When I connect through a VPN hence masking my origin, I have no problems. Why does ZOS have this unfair and biased treatment?

Enzospeed · January 29

Can @ZOS_Kevin @ZOS_GinaBruno @ZOS_RichLambert help since support is not helping?