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• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
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Provide Security Question and Answer part 2
Desdemonte
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My 1st thread was closed stating that I was only asked for one- the question or the answer.
Here is the email I received:
Response By Email (Cory) (05/16/2014 03:53 AM)
Greetings *********!
Thank you for contacting The Elder Scrolls Online Team. We apologize for this double charge that is on your account and hope to resolve this issue ASAP. ***** since your inquiry pertains to the details of your account, we will need to authenticate your ownership of your account prior to proceeding. Please provide us with one of the following:
The Question/Answer to your Secret Question
Thank you for your continued interest and support!
Warm Regards,
Cory S
The Elder Scrolls Online Team
This may be truly a misunderstanding on my part, and if so, I apologize. To me it looks like I am to choose from a list of things to provide. In this case, the list consists of one thing- my secret question/answer.
I can see how this could be "supply your question *or* answer" , but is ambiguous because for other things the list includes paypal transaction number, last 4 digits of credit card, etc.
I guess my suggestion would be to change how this is worded.
kthxbye
Edited by Desdemonte on May 16, 2014 7:21PM Here is the email I received:
Response By Email (Cory) (05/16/2014 03:53 AM)
Greetings *********!
Thank you for contacting The Elder Scrolls Online Team. We apologize for this double charge that is on your account and hope to resolve this issue ASAP. ***** since your inquiry pertains to the details of your account, we will need to authenticate your ownership of your account prior to proceeding. Please provide us with one of the following:
The Question/Answer to your Secret Question
Thank you for your continued interest and support!
Warm Regards,
Cory S
The Elder Scrolls Online Team
This may be truly a misunderstanding on my part, and if so, I apologize. To me it looks like I am to choose from a list of things to provide. In this case, the list consists of one thing- my secret question/answer.
I can see how this could be "supply your question *or* answer" , but is ambiguous because for other things the list includes paypal transaction number, last 4 digits of credit card, etc.
I guess my suggestion would be to change how this is worded.
kthxbye
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Akhratos✭✭✭✭They want both.
I changed mine prior to telling them, just because without them/system telling me the question, I cant simply remember the answer.
Anyways, I concur no CS should be asking for secret questions/answers. The mere fact they logged in the site and put a ticket show they have at least acc login/pw and email access, so why keep pushing it?0 -
Rhoric✭✭✭✭✭They already know whats on your account, they just want verification that it is your account. They do not know your password as they don't need it to see your account. Customer Service has tools to see your account.0 -
ZOS_JasonI✭✭✭✭Hey there, everyone. We have closed this thread, as it's a duplicate of another thread.
Just to clarify, our Support Team will ask for account information to verify that you are the account holder prior to making any changes to an account -- this is for your protection. If you do not wish to provide this information over email, you are able to speak with our Support Team via phone. Thank you for your understanding.0
This discussion has been closed.