It's an interesting point yeah, I feel like we could at least use an update on the people / roles of the community team, as there have been some changes over the last couple years.

Being active on the forum, I'm aware of them... but I feel like many less active players are not aware that, for example, Gina moved to a new role. I've encountered some who think Kevin is still the forum manager (I believe that was what he was hired on for initially?) rather than a community manager now - especially since he's more active here on the forum, but Gina and Jess are usually the ones doing the streams. And then during the writhing wall event, there was a post from Amy Schlueter, whose title is senior community manager, who pretty much no one (in my circles at least) had heard of.

(And then of course I'm posting from an American point of view, but I know there are some community managers for other eso communities as well, such as Kai Schober).

So tl;dr, it might be worth giving us a little update about who the community team is and what their roles are currently - especially following the recent leadership change and shuffling of some other roles within the company.

Soarora wrote: »

valenwood_vegan wrote: »

It's an interesting point yeah, I feel like we could at least use an update on the people / roles of the community team, as there have been some changes over the last couple years.

Being active on the forum, I'm aware of them... but I feel like many less active players are not aware that, for example, Gina moved to a new role. I've encountered some who think Kevin is still the forum manager (I believe that was what he was hired on for initially?) rather than a community manager now - especially since he's more active here on the forum, but Gina and Jess are usually the ones doing the streams. And then during the writhing wall event, there was a post from Amy Schlueter, whose title is senior community manager, who pretty much no one (in my circles at least) had heard of.

(And then of course I'm posting from an American point of view, but I know there are some community managers for other eso communities as well, such as Kai Schober).

So tl;dr, it might be worth giving us a little update about who the community team is and what their roles are currently - especially following the recent leadership change and shuffling of some other roles within the company.

Someone please correct me if I’m wrong but I *think* Amy is the social media person? Like the one running the instagram & twitter? People get introduced on the streams sometimes but yeah it’d be nice to have an easy way of seeing whose who so people might ping the right people. And it’d help humanize ZOS. The downside, though, is potential for targeted harassment or pointed hate at one person for something they alone probably didn’t do.

I did community facing work for a browser pet sim for a little while. Got death threats regularly over things like "so and so was mean to me on discord and you didn't ban them from this website" and "I don't like how this cartoon animal was drawn". Probably for the best that they don't give the community a target.

Hrolthar wrote: »

Am I the only one that thought from the title that this was about Lightning, Fire and Ice Staffs? Lol 😆

Maybe I better edit the subject to be more clear! Done!

I guess clarification would be helpful, I don’t necessarily know who does what, so I hesitate to flag someone.

I don’t really care if someone performs a task that is not their primary function though, companies are big into cross-training when they are short-staffed. The important thing is it gets done.

Their avatars say MOD or DEV across them but having different colors would distinguish them more. But a list of all the staff that post along with a description of what they do would be very helpful.