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To ESO's new Direction: Crown Store feedback - what would make us spend more

  • AzuraFan
    AzuraFan
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    Lower prices would make me buy more. That aside, when I look back on what I've bought this year, it was the new bear skin and the mammoth mount, and that's it. There isn't really anything I need, and I'd much rather earn stuff in-game.

    I agree with everyone who's said to stop with the FOMO. Having to wait years for an item to be on sale again, just because you didn't buy it during the short period it was available, is crazy.
  • SaffronCitrusflower
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    I stopped giving ZOS money after their response to U35 feedback. Cancelled my eso+ after nearly 10 years of continuous subbing and haven't regretted it a bit. It's much easier to deal with bad game management when you're not paying for it.
  • SaffronCitrusflower
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    By the way, does anyone know what the percent comparison is for specialty items appearing in the crown store vs. specialty items that are earn-able via game play is? I don't know the official number, but I'd guess less than 5% of the specialty items available in ESO are obtainable via game play. It seems like almost every special item in game is massively over prices crown store junk.
  • Papitas
    Papitas
    Soul Shriven
    As a new player coming from other MMOs and online games, a bit of stuff seems overpriced. Something that even most gacha games do better than Crown Crates is they at least have a guarantee after rolling a certain amount. The only other thing that feels bad is seeing something that was previously given out for free; I'm not asking for it to be free again but it would be nice to be able to purchase previous rewards with a bonus offer (like discounted crowns) that even players that have already obtained the item can purchase.
    Edited by Papitas on October 7, 2025 6:55PM
  • Arizona_Steve
    Arizona_Steve
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    I think everyone hates the FOMO and overpricing. I refuse to pay 5000 crowns for the assistants.

    Stuff I would like to get:
    Mounts.
    Skimpy outfits (someone had to say it).
    Wannabe Thalmor - Altmer MagSorc
  • LadyLethalla
    LadyLethalla
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    I'd like to see all houses available all the time, not the FOMO model we've been served with forever.

    Also I'm still wait-hoping for an Alfiq decon assistant. That would be an instant purchase for me, to go with my banker and merchant.
    x-TallyCat-x // PC EU DC - For the Covenant! // ESO Platinum trophy - 16th May 2017.
    Melbourne Australia - the land of Potato Internet.WTB ESO OCEANIC SERVER
  • Tra_Lalan
    Tra_Lalan
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    Stuff in the crown store is just too expensive.

    Drop rate for better rewards in crown packs is hideous. So a pretty easy "no" when you tried it.

    I think they should add more bridges connecting crown store rewards and playing the game.

    We have the seals of endeavour system, but its not enough.

    I would add an npc that offers rewards from crown store with special price options, where you could pay 50% value in crowns and the other half in different ingame currency (gold, tel var, AP, transmutes, whatever). The npc would have a different stack weekly (with different items and different currencies)

    Or for example, when you have some sort of ingame achievement you get a discount for a specific item.
    (for example you get 20% off for an arms pack when you got the HM from that dungeon).
  • Barovia87
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    Every item in the Crown Store should rotate back in within approximately 12 months. A year is still a long-ass time to wait (especially in the gaming world), and preserves the bulk of their marketing FOMO.

    Regular 2 year waits are asinine. 3 year waits, 4 years, 6, 10 year waits - why? It's honestly disrespectful of our time.

    And I simply don't believe decade-long waits are sound marketing. They aren't making any money forcing anyone to wait 10 years for a basic horse (RE: the Piebald Destrier). It's lazy cash-shop bloat, with a bunch of stuff they straight up forget about, or simply don't prioritize.

    They would make more money and have a happier base if they just put everything on a loose yearly rotation.

    Multi-year waits need to die. ZoS has lost so much money from me (and others) because they refuse to sell me the thing I want when I'm actually excited to use &/or build with it. So I move on. And by the time the thing shows back up three years later, I no longer care.
    "Anyone who can play a stringed instrument seems to me a wizard worthy of deep respect." - J.R.R. Tolkien, Letter 142 Dec. 1953
  • SkaiFaith
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    Barovia87 wrote: »
    Every item in the Crown Store should rotate back in within approximately 12 months. A year is still a long-ass time to wait (especially in the gaming world), and preserves the bulk of their marketing FOMO.

    Regular 2 year waits are asinine. 3 year waits, 4 years, 6, 10 year waits - why? It's honestly disrespectful of our time.

    And I simply don't believe decade-long waits are sound marketing. They aren't making any money forcing anyone to wait 10 years for a basic horse (RE: the Piebald Destrier). It's lazy cash-shop bloat, with a bunch of stuff they straight up forget about, or simply don't prioritize.

    They would make more money and have a happier base if they just put everything on a loose yearly rotation.

    Multi-year waits need to die. ZoS has lost so much money from me (and others) because they refuse to sell me the thing I want when I'm actually excited to use &/or build with it. So I move on. And by the time the thing shows back up three years later, I no longer care.

    I 100% agree with you and with many other suggestions here.
    The fact is what's been requested would make players happy, but not shareholders.

    POTENTIALLY, every player would buy everything from the store during the first year of everything being available on sale, and no one would ever spend a dime again for the subsequent years - this would be a nightmare for shareholders, who typically don't know/understand anything of the products they support and don't care about "happy customers" but more about steady incomes.
    A shareholder chase the promise of eternal growth, and what we are asking for our benefit goes against the "marketing theory", 'cause as I said, it has the potential of an instant boom and a subsequential low - situation in which shareholders would retreat their investments, not seeing the mythically dreamt eternal growth.

    Now, every player knows within himself that that "POTENTIALLY" won't ever happen. It would instead attract more players and maintain the desired steady income, making the game as a whole healthier. But since it scares shareholders it's extremely likely we won't ever see our wish made true, and our wallets be opened as waterfalls, because the constant little drop is preferred.

    Thing is, who knows how long players will have the patience to go with the single drop...
    A: "We, as humans, should respect and take care of each other like in a Co-op, not a PvP 🌸"
    B: "Many words. Words bad. Won't read. ⚔️"
  • colossalvoids
    colossalvoids
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    SkaiFaith wrote: »
    Barovia87 wrote: »
    Every item in the Crown Store should rotate back in within approximately 12 months. A year is still a long-ass time to wait (especially in the gaming world), and preserves the bulk of their marketing FOMO.

    Regular 2 year waits are asinine. 3 year waits, 4 years, 6, 10 year waits - why? It's honestly disrespectful of our time.

    And I simply don't believe decade-long waits are sound marketing. They aren't making any money forcing anyone to wait 10 years for a basic horse (RE: the Piebald Destrier). It's lazy cash-shop bloat, with a bunch of stuff they straight up forget about, or simply don't prioritize.

    They would make more money and have a happier base if they just put everything on a loose yearly rotation.

    Multi-year waits need to die. ZoS has lost so much money from me (and others) because they refuse to sell me the thing I want when I'm actually excited to use &/or build with it. So I move on. And by the time the thing shows back up three years later, I no longer care.

    I 100% agree with you and with many other suggestions here.
    The fact is what's been requested would make players happy, but not shareholders.

    POTENTIALLY, every player would buy everything from the store during the first year of everything being available on sale, and no one would ever spend a dime again for the subsequent years - this would be a nightmare for shareholders, who typically don't know/understand anything of the products they support and don't care about "happy customers" but more about steady incomes.
    A shareholder chase the promise of eternal growth, and what we are asking for our benefit goes against the "marketing theory", 'cause as I said, it has the potential of an instant boom and a subsequential low - situation in which shareholders would retreat their investments, not seeing the mythically dreamt eternal growth.

    Now, every player knows within himself that that "POTENTIALLY" won't ever happen. It would instead attract more players and maintain the desired steady income, making the game as a whole healthier. But since it scares shareholders it's extremely likely we won't ever see our wish made true, and our wallets be opened as waterfalls, because the constant little drop is preferred.

    Thing is, who knows how long players will have the patience to go with the single drop...

    So much this, hence I don't really see a point giving my actual feedback - their approach is highly data driven rather than generating community's good will, which is kinda slowly becoming a more popular approach for modern games (not because they don't love instant profit, but because it's tough to survive years without a strong and supportive community in a competitive environment).
  • Shawn_PT
    Shawn_PT
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    Prices.

    When the game was new, costumes were 700 crowns or so. You can still find the really old ones by that value. Same for pets, for like 500. Charging 1500 for a mount was steep!! Same for hats and accessories, which by the way, when was the last time any of these dropped on the store without being stuffed in a crate? Good that we can get them for endeavors at least, but come on. Now it's all "here's a new costume, for the small small price of 2500 crowns. And look we're being nice this time, you can get it at discount price for 2000! Aren't we so generous to our players."

    I would buy a lot of things if they were not so ridiculously overpriced. In the long run, I'm thinking I would get to spend more instead of denying myself whatever things I want simply because the prices are outrageous. I might even buy crowns to get some nice things now and then, but as it is, I stick to the Plus stipend and I hold on to it ferociously.

    Reduce the price on appearance changes, build slots, and outfit slots. Things off the top of my head I would definitely be spending crowns on if they weren't so stupidly expensive. Worse, the two latter ones are per character!! I might get them if they were account-wide. As they are, I will never use them.

    What about charging appearance changes like you do with respecs? We change something tiny like the shape of a nose or the color of the hair, tiny price. We change the entire body and face structure, you charge a larger crown price. I'm ot even asking to make it available for in-game gold, although that would be absolutely charming.


    Ah yes, skill skins. It's bad enough we're forced to subclass in order to stay competitive, but I'm also forced to soil my templar with gross barf green/rotten blue skills, or my shadowy NB with radioactive runes and sparkly holy beams. At the very least let us stay within the class colors. More importantly, price. Skin skills being rare (time availability) AND expensive is not okay.


    The rotation of "wares" doesn't bother me too much exactly because I've taught myself to not buy things unless I have plenty crowns/endeavors to spare. I am patient. And if there's something I want when I first see it, usually by the time I have crowns to drop on it after it rotates back, I have had time to evaluate and realise I probably wouldn't use said thing anyway, so that's currency I don't spend.


    TL;DR: reduce prices and I'll spend more.
  • wolfie1.0.
    wolfie1.0.
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    I would like to see either a decrease in the irl currency cost per crown, or a reduction in items priced in the crown store.
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