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Fatal error: DXGI_ERROR_DEVICE_REMOVED.

ioResult
ioResult
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This patch is crashing my PC. Please fix it. Can be anywhere in the game and then all the sudden the screen goes black with a window in the middle with this message:

Fatal error: DXGI_ERROR_DEVICE_REMOVED.
Failure Reason: DXGI_ERROR_DEVICE_HUNG - The application's device failed due to badly formed commands sent by the application.

Then the app to report an error to AMD comes up.
Running AMD Adrenaline 25.9.1 and a 7900 XTX video card.

Has crashed like this four or five times tonight alone.

HELP please!
Edited by ZOS_GregoryV on September 17, 2025 5:41PM
But yeah ZOS...Cloak is the problem.
--
sudo rm -rf /
don't try this at ~
  • ZOS_GregoryV
    Greetings

    This thread has been moved to a more appropriate category. With that being said, if you have not, please submit a support ticket here, and our team will be more than glad to assist.

    Regards,
    -Greg-
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • SilverBride
    SilverBride
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    Are your graphics drivers up to date?
    PCNA
  • ssewallb14_ESO
    ssewallb14_ESO
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    This may or may not be helpful to you but I had the same error like a year ago.

    I removed the card, carefully blew out the slot with some air, re-seated it, and the error never returned.
  • NoticeMeArkay
    NoticeMeArkay
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    Having the same issue for weeks now.
    GPU driver reinstalled.
    PhysX driver reinstalled.
    Eso reinstalled.
    Addons removed.

    Fresh PC restart after everystep, followed up by trying to run the game.
    The game won't run and result into crashing with the error message posted above.
    Also the launcher appears dozens of times in the taskmanager with the exact same process name as if executing the game would have the launcher multiply it's own process until it crashes.
  • ioResult
    ioResult
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    Greetings

    This thread has been moved to a more appropriate category. With that being said, if you have not, please submit a support ticket here, and our team will be more than glad to assist.

    Regards,
    -Greg-

    I did send in a ticket. They asked me for all kinds of stuff and closed the ticket before I could respond.
    But yeah ZOS...Cloak is the problem.
    --
    sudo rm -rf /
    don't try this at ~
  • ioResult
    ioResult
    ✭✭✭✭
    Are your graphics drivers up to date?

    Yup
    But yeah ZOS...Cloak is the problem.
    --
    sudo rm -rf /
    don't try this at ~
  • SilverBride
    SilverBride
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    ioResult wrote: »
    Are your graphics drivers up to date?

    Yup

    Did you do a clean install by removing all the old driver files and installing the new driver by scratch?
    PCNA
  • NoticeMeArkay
    NoticeMeArkay
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    Additionally:

    Ran Windows Memory Diagnostic: All fine
    Turned off V-Sync: DIdn't help
    Reset graphic settings entirely through GPUs software: Didn't help
    Locked Frames at 60 FPS. No results

    GPU drivers are fine.
    PhysX is fine too
    Direct X is fine and just as those above: Up to date
    Memory is fine

    Hardware nice and dandy, software to run said hardware doing it's job.
    Nothing suspicious going on in the eventvwr.exe
    BIOS says we're doing perfectly fine.


    Meanwhile:
    8 launchers running in taskmanager with only one being opened since PC restart.
    Yes, the game has been reinstalled. Twice.
  • NoticeMeArkay
    NoticeMeArkay
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    Oh, hello there old friend.

    ox5rbocllgaa.png
  • Mr_Friendly
    I just got this for the first time. It happened when I tabbed to a different window.
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