Crashing/Freezing When Loading Characters or Zone

Sarannah · June 22

S_Northman wrote: »

Thank you Sarannah for your time.

I was not able to found the info about the chipset, but I was able to monitor the CPU using ASUS 'Armoury Crate' app.
It is around 1,3 GHz when doing nothing special, 4,2 to 4,4 GHZ when loaded, with some peaks around 5,4 GHz. I assume that ASUS did a correct job with their BIOS. And the temperature in under control. That seems raisonnable.
I guess that otherwise I should have many random issues in different situations and with different sotware, blue screens and so on.

Moreover, I have issues only with ESO. These issues are random (happen or not) but only in very precise situations.
Not any issue with W11 23H2
After W11 24H2 and ESO 45, the 'reload UI'' issue appeared randomly only when switching characters
After ESO 46 update, the 'ESO quits - send a report' appeared randomly when changing zone
Moreover, I remarked that if a character has the reload UI error when charged, it is more likely to have the 'ESO quits' error during the next zone changes.
These 2 issues could be connected.
Otherwise, if the character loads correctly, and if I stay in the same zone, I can play for 2 hours or more without any issue, the game runs perfectly.

My issues are not general for the PC, only with ESO, only during some precise actions, and they appeared after well identified W11 / ESO updates of the client. Only when loading something as a character or a zone.

Then I think that the main root is in W11 / ESO updates, not only in my configuration. In the meaning that these updates are not working well for my configuration, for the ESO coding.

Concerning the 'unable to load skin' error of the launcher, it appeared after W11 24H2 or ESO 45 update. Everything was OK before.
The PC is 100% able to start the launcher using the 'enter key' trick (which basically consists in spamming the ESO server with requests).

So I guess there is something wrong with exchanges between the PC and ESO server, causing my three issues that are related to loading from the server, and that the main cause is W11 24H2 and other MS updates as .net.

Yeah, that is not how that works.

Anyways, I showed you the info, it is up to if you want to use it or not. Hopefully you get your issue resolved.

method__01 · June 27

anyone here affected by low FPS and the rest in game symptoms ,installed KB5060829 windows update?
im playing about 2-3 hours after installation and got no probs -so far -even CPU works as used to be -before June 2 that is

S_Northman · July 19

After some Microsoft 24H2 and .net updates, and the last version of ESO, the bug 'ESO client crashes when changing zones' is still there.

Less frequent, but it still happens from time to time.
Especially when changing zones by direct teleportation, not using the transfer through a wayshrine.

Somehow it could be correlated to server load ? It seems that the bug is less likely to occur during hours with less players in game (for instance early in the morning in western Europe)

howardeb17_ESO2 · July 19

and again

S_Northman · July 20

This morning, after playing normally about 40 mns:
- ESO crash when switching beetween characters
- then impossible to reconnect (error 103)

S_Northman · July 21

Once again
- ESO crash when switching between characters
- eject from server (unknown error)

Seravi · July 21

S_Northman wrote: »

Once again
- ESO crash when switching between characters
- eject from server (unknown error)

I've had this problem forever, well over a year. No known fix. I have even worked with a Dev for months on it. ESO pretty much said it is me as they cannot find anything wrong but I can tell them which update it started with and I haven't changed anything. It happened to me twice yesterday.

S_Northman · July 21

For me it began with the game update 46

But I should add it's random.
Sometimes I can play for 2 or 3 hours without any issue, and sometimes it crashes at the first change zone / character.

Many players have that since update 46.

Then we are not alone. Curiously it seems less likely to happen after server maintenances as today. Must clean something.
I don't think it is due to players game installation.
As it is random, it seems more due to some context, both on the player's PC and the server.
Something like a ping or timeout issue or connexion instability.
Maybe the code is not robust to the context. For instances crashes when something does not happen in the requested delay. Could explain as well that the issue is less likely to happen when not some many players are active.
Maybe could be solved by making the coe more fault tolerant.

Same for the launcher 'unable to load skin' error. The launcher starts when spamming the server using the 'enter key' trick. So it is perfectly able to start. There is something when dealing with the request.

S_Northman · July 28

After the very long server maintenance in July, I have been playing for a week without having the reload UI bug.
https://forums.elderscrollsonline.com/en/discussion/674956/reload-ui-bug-after-last-patch-befor-game-update-45#latest
Same thing for the crashing when changing zones / characters:
https://forums.elderscrollsonline.com/en/discussion/672261/crashing-freezing-when-loading-characters-or-zone#latest

The UI error happened after update 45
The crash issue happened after update 46

The long server maintenace seems to have solved the issues.