SORT IT OUT!!!

SonOfSoma · July 17

Getting a bit fed up now with all these login issues on all the EU servers.

It's becoming a bi-weekly occurrence.

Why is it the EU gets no love at all, whilst the NA servers run along nicely without all the issues we have to endure.

Isn't about time there were some transparency as to why these issues are continuing.

For the love of God, pull yours fingers out and fix this ongoing problem.

Aylish · July 17

Since there is no event running at the moment I‘d be totally ok with another longer maintenance to troubleshoot what‘s wrong with the EU servers.
It‘s happening almost daily since 06/21/25 with one week without problems between 07/03/25 and 07/10/25.

Waseem · July 17

Stop complaining bro

Lissiexx · July 17

Golden Pursuits event is ongoing for next 3 weeks.

Lissiexx · July 17

Transparency would be appreciated. ‘Issue resolved’ is just a lie when a few days later the problem is back.

Phartos · July 17

I agree the comunication is terrible or nearly not existent, there is much space to raise some points here

LadyLethalla · July 17

Took a while to log in on my first character; tried to change to another, extra long logout screen then can't log back in even after quitting & restarting.

Edit: Error 103 (4:5:319:0) Failed to obtain server information. PC EU.

Also @ZOS_Kevin have had issues with the launcher since thelast patch - when I logout it takes a good 30sec for it to stop saying "Running" and/ or to be able to close the window.

Eva13 · July 17

SonOfSoma wrote: »

For the love of God, pull yours fingers out and fix this ongoing problem.

they won't. It's a decade long issue

LadyLethalla · July 17

I got back to the character screen... but it's endlessly loading now.

Edit: 70 min later and it's still endlessly loading.

LadyLethalla · July 17

Well... I managed to login on my main, but I'm now trying to travel to a house to do one endeavour... and surprise surprise, I'm in another endless loading screen. And it's bedtime, so I guess I'm not doing any other endeavours or daily writs tonight. Sigh.

Aaaaand kick.

Akali · July 17

Game was perfectly normal for the many hours I played yesterday.

Today it's now 13:00 and I am still, completely unable to play the game due to login issues and EXTREME loading times.

SonOfSoma · July 17

Yeah I managed to get in, but can't travel anywhere.

Rufusstan · July 17

Similar thing here. I logged onto a loading queue, then moved onto a logging in screen that lasted for minutes. After looking at whether it was just me and posting about the issue, I alt Tabbed back into the game, it had finally loaded. After doing a few basics, I recalled to a house in the same zone and the same happened.

I think I'm going to do the bare minimum, then log out until I know its been fixed. By the way the sticking plaster approach doesn't help, as treading the surface effects doesn't cure the problem; only make the symptoms go away for a bit.

Ilumia · July 17

I haven't played at the earlier times it's occured, so genuinely interested in knowing if you mean biweekly as in twice in a week, or biweekly as in every other week (yes it is an annoying word with its dual meaning).

SonOfSoma · July 17

Two times a week.

Ilumia · July 17

SonOfSoma wrote: »

Two times a week.

Thx for clearing up.
Also, that is way too often.

DenverRalphy · July 17

I'll bet dollars to donuts it's not a gaff on ZOS' part. But something targeted at ZOS. And ZOS' policy is to not publicly talk about targeted attacks (pretty standard in the industry).

Eliahnus · July 17

Already about 5 hours down ... terrible.. EU players are considered second rate people by ZOS... nobody cares at ZOS...

Ilumia · July 17

I think people's reactions are a little over the top. Frustration is absolutely understandable, but a lot of the nasty things people say about the people at zos seem a bit harsh.

I would have liked to play right now too, I have 2 days left of a sub so I do think it sucks a bit not being able to. I also think more transparency in the communication would be nice though.

old_scopie1945 · July 17

Ilumia wrote: »

I think people's reactions are a little over the top. Frustration is absolutely understandable, but a lot of the nasty things people say about the people at zos seem a bit harsh.

I would have liked to play right now too, I have 2 days left of a sub so I do think it sucks a bit not being able to. I also think more transparency in the communication would be nice though.

The fault is bad enough, but the total lack of communication just increases the frustration. That lack of communication is totally down to ZOS.

Ilumia · July 17

Just for information, this was posted in another thread

LadyGP · July 17

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

MJallday · July 17

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

if it was undersea cables or hard connection related, this would be global news - and would affect many many customers.

i suspect its likely to be a VPN or P2P connection problem (or possibly network equipment/config) - rather than a cable cut'

MJallday · July 17

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

the login servers are in the US for both EU and NA

so the EU clients, go to EU - that then connects to the US at login, that then reports back to EU, that then feeds the client and from that moment on, EU people are connected to the EU game servers.

(at least thats my understanding)

Tyralbin · July 17

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

So howcome we can play on the NA server when these issues occur?

If what you were saying was the case we wouldn't be able to play at all because the transatlantic link is weak.

MJallday · July 17

Tyralbin wrote: »

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

So howcome we can play on the NA server when these issues occur?

If what you were saying was the case we wouldn't be able to play at all because the transatlantic link is weak.

because your client will connect to the NA server and it stays in NA

the bit that is broken is between the NA login server and the EU game server.

ToddIngram · July 17

SonOfSoma wrote: »

Getting a bit fed up now with all these login issues on all the EU servers.

It's becoming a bi-weekly occurrence.

Why is it the EU gets no love at all, whilst the NA servers run along nicely without all the issues we have to endure.

Isn't about time there were some transparency as to why these issues are continuing.

For the love of God, pull yours fingers out and fix this ongoing problem.

I got disconnected twice in two hours this morning on PC NA. So it's not just a EU problem.

LatentBuzzard · July 17

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

Transatlantic connections are not brutal, they're used by tens of thousands of companies that are far more sensitive to network disruptions than a MMO every day without issue. At this point they're "bread and butter". As mentioned by someone else, if a transatlantic cable had of been cut then it would be affecting far more than ZOS and it would make the mainstream news.

LadyGP · July 17

Tyralbin wrote: »

LadyGP wrote: »

Transatlantic connections are brutal. There was a period where undersea cables were being cut intentionally over and over.

I get it... it's frustrating... but there are SO MANY things outside of ZoS control when it comes to linking NA and EU and login servers.

I'm not a network admin... with that being said... I'd be curious to know if the login services are on the NA server.

So when EU tries to login they have to hop to NA and then bounce back to EU once they are in. Can't imagine how difficult it would be unwind that (if that is the case) and have EU have their own login on NA.

Again, literally have zero idea if that is the case.. I'm just trying to read Kevins message and figure out what EU is needing to ping NA (aside from redundancy and backups etc or behind the scene things). I'd think all the services needed for live in NA would also be on EU so there isn't this back and forth.

So howcome we can play on the NA server when these issues occur?

If what you were saying was the case we wouldn't be able to play at all because the transatlantic link is weak.

It depends on where the "issue" is. It could be a server on the NA database that is having issues. There are so many "services" that all talk to each other. Think of a 100 piece puzzle. You need all 100 pieces in order to play eso NA. Maybe EU is 110 pieces. If any of those pieces are missing you have issues.

1 of those pieces may be the NA/EU login service. One may be guild service on NA. One may be NA character retreival service. It's never a 1:1... networking is complex as heck and so many things you can control... but there is even more ZoS can't control.

Backhoe in rural texas meet fiber cable.

ZOS_Hadeostry · July 17

Greetings,

Because there is a thread already open on this topic with an answer from Kevin, we're going to close this one down so that all feedback can be consolidated in one place.

You may continue the discussion here.