Likely they are quite busy with the fact the new content just dropped and plenty of requests for help.

Just keep an eye on your emails and whatever you do, don't put in any new tickets, as that will put you to the back of the queue.

Reply to the automated responses, restating your problem until you get an actual human replying to you.

It can be a lengthy, slow and frustrating experience unfortunately, plus it is coming up to the weekend too! 😕