Keyboard Disconnects

Horace-Wimp · January 3

NA PC player. I use a wireless keyboard. For the past week it seems to randomly disconnect from the game while playing. My wireless mouse does not. Has anyone run into this issue? Brand new batteries in both the keyboard and the mouse. Each has it's own dongle. ESO is the ONLY program where this happens - it does not happen with any other game or program, not even right now while I type this.

It is frustrating to login to play and not be able to move my toons at all. This does not happen 100% of the time but it has been happening the majority of the times I have logged in during the past week. It is completely random as occasionally I am able to play normally after completely exiting the game and relaunching it. Makes no sense to me.

Danke.

ZOS_Icy · January 4

Greetings,

This thread has been moved to the PC Technical Support section, as it is better suited there.

Thank you for your understanding.

madman65 · January 4

How experienced are you at investigating PC? There is the computer management program to check what is going on as something has happened. It would be under events, what you would do is check this at the time it happens and then go to event to see the corresponding time and you might find out what is causing the problem. Here is an example:

Horace-Wimp · January 6

My best guess is that the USB port that I was using for my keyboard has gone bad. I switch my dongles around and had the same intermittent stuttering/ staggering with my mouse. So I have blocked that USB port. Odd that it only happened while playing ESO. Since disabling that USB port and switching to another I have not had anymore issues.

Just goes to prove that NOTHING lasts forever and parts of a PC DO go bad.

Thanx!

Horace-Wimp · January 17

It happened again this morning. Logged in and no sooner was in the game when ALL of my keyboard inputs had no or delayed responses. ESO is the ONLY program where this has happened. It's a brand new wireless keyboard less than one month old. All of my other games work just fine. And I had a friend test that USB port I thought was bad - there's nothing wrong with it. This is such a strange problem to have with an MMO. First of it's kind in my experience. I'll be trying again in a few minutes to see if ZOS has fixed it. I'm just glad the problem is not on my end.

Horace-Wimp · February 4

Happened again right now. Joined a RND group and keuboard shutdown completely ingame. Had to CRTL+ALT+DEL to get out. Game completely unplayable right now. Was working just fine until I joined that RND group. Sadness.

ZOS_Lunar · February 4

Hello! By any chance do you have a controller or other device plugged into your PC? This can sometimes try to "take over" your controls and may disable keyboard and mouse control.

Horace-Wimp · February 4

No. Just my wifi keyboard and my wifi mouse. The mouse always works which I find weird when the keyboard cuts out. And the keyboard does not cut out all that often. In fact, the last two times is just before my last two posts to this thread. But it makes no sense to me that it happens at all. It has not happened AT ALL at any other time no matter what I do on my PC. Just with ESO.

This morning I logged in, saw that my ESO+ had epired more than 8 hours earlier than expected, ran my daily RND with no problems whatsoever (other than the jagoff rushing and skipping half the instance - you guys REALLY need to fix dungeons so content cannot be skipped. You already make us wait thru dialog that can't be skipped) then as soon as I joined another RND group - BAM! - no more keyboard inputs ingame.

ZOS_Lunar · February 4

Please go ahead and submit a support ticket with us here so an agent can take a look if anything is on our end that might be causing the disconnect. Please try to include a video or screenshot if it happens again before submitting the ticket.