Maintenance for the week of May 25:
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• PC/Mac: No maintenance – May 25
• ESO Store and Account System for maintenance – May 27, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Cancelled my Plus Membership Why am i still being charged!? <SOLVED>
Thee_Cheshire_Cat
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Cancelled my plus membership on 11/20/24 and got the email saying it was cancelled and i'd not be charged again. Got another email on Dec 2 stating my membership payment is complete.
Edited by Thee_Cheshire_Cat on December 11, 2024 9:30PM Lady Kat, from the Cheshire Cats.Interested in HEAVY RP? IC at -all- times? https://thecheshirecatseso.proboards.com/#CheshireCats_RPnow
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ZOS_LunaradminHello @Thee_Cheshire_Cat
There were old billing emails from last month that some of you received on December 2, which were due to an outbound communications error in our billing and account management system following a maintenance on the same day. No one was actually charged in conjunction with these old billing notice emails, and the issue has since been resolved.
Hope this clears up any confusion.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site6 -
Thee_Cheshire_Cat✭✭✭✭✭Thanks so much. It certainly does.
Happy Holidays.Lady Kat, from the Cheshire Cats.Interested in HEAVY RP? IC at -all- times? https://thecheshirecatseso.proboards.com/#CheshireCats_RPnow1 -
Mik195✭✭✭✭✭
✭Hello @Thee_Cheshire_Cat
There were old billing emails from last month that some of you received on December 2, which were due to an outbound communications error in our billing and account management system following a maintenance on the same day. No one was actually charged in conjunction with these old billing notice emails, and the issue has since been resolved.
Hope this clears up any confusion.
@ZOS_Lunar Is there any chance that the challenges today are causing this to be an issue again? Just got an email welcoming me to ESO Plus, but my subscription isn't due to renew until February. I'm not seeing any changes at this time. Xbox NA1 -
ZOS_LunaradminHello @Thee_Cheshire_Cat
There were old billing emails from last month that some of you received on December 2, which were due to an outbound communications error in our billing and account management system following a maintenance on the same day. No one was actually charged in conjunction with these old billing notice emails, and the issue has since been resolved.
Hope this clears up any confusion.
@ZOS_Lunar Is there any chance that the challenges today are causing this to be an issue again? Just got an email welcoming me to ESO Plus, but my subscription isn't due to renew until February. I'm not seeing any changes at this time. Xbox NA
Very possible! As this is an on-going issue, we don't currently have that info, but will pass this along to the team.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Razmirra✭✭✭It said I cancelled my ESO+ today but I did not do this, as it showed on the 2nd with payment that went through for this month abruptly cut out only two weeks in? System error/issues, likely.
Edited by Razmirra on December 16, 2024 11:16PMPC-NA. Khajiit and Argonian only.
Wary on posting.2
