This Outage is Crazy...

AnnieK · December 13

ZOS needs to give us something or at least extend plus for a few days for those of us PAYING for service we are NOT getting, especially on console.

TheAgentNZ · December 13

For a Datacentre issue outside their control?

Unlikely.

SerafinaWaterstar · December 13

Please take a breath and find patience.

These posts demanding stuff are pretty entitled & sad.

DigiAngel · December 13

https://www.merriam-webster.com/dictionary/entitled

1: having a right to certain benefits or privileges

Someone paid a for a service, and didn't get that service. Doesn't sound entitled to me. I'm sure somewhere in the EULA though, it states no refunds for situations outside of ZoS control. As much as I enjoy dogging out ZoS for doing bad...this really does sound like it wasn't on them.....and a data center area from zero power to full up and running (for pc at least) in less than 24 hours...seems pretty good.

moosegod · December 13

the game was down for what, 24h? Don't think its necessary to extend our ESO+ sub.

It's $18CAD for my sub of 30 days. $18 / 30 = $0.60. I "lost" 60c of value... pretty trivial IMO. It's no different than me not playing any given day.

If it was down for a few days then I would expect some time compensation but this was minimal.

edit: If anything they could give the daily login reward that was missed lol. If the console outage goes longer, maybe then some time will be added to the subs.

EF321 · December 13

I'm pretty sure this was covered in ToS somewhere, they don't have to compensate for any downtime

Ruthless · December 13

FF14 Got nominated for best on going community support for the game awards, that game the devs always compensate the playerbase and a heart felt apology everyone is on their side, if zos wants to they could do something, but I bet they wont

Reginald_leBlem · December 13

It's unfortunate but I don't expect much beyond hopefully whatever out last day daily log in reward for free

spartaxoxo · December 13

Should they give us compensation? OFC. This is unprecedented event and it shows good will. This goes especially for console. They do this to show good will towards their customers and good customer service.

But no company promises no downtime will ever happen because it's not completely in their control. Things happen. It says this right in the TOS they have us sign that downtime can occur and it's built into the contract we signed. We didn't pay for a service with zero downtime. We paid for a service that is usually available but may have downtime.

katanagirl1 · December 14

It would be nice if they offered something but I wouldn’t ask for it. The last day reward was 5k gold. No big deal if I don’t get it.

TaSheen · December 14

katanagirl1 wrote: »

It would be nice if they offered something but I wouldn’t ask for it. The last day reward was 5k gold. No big deal if I don’t get it.

https://forums.elderscrollsonline.com/en/discussion/670497/thanks-for-your-patience-during-the-outage#latest

AvalonRanger · December 14

Fortunately...I'm working at the office when server trouble happen.
So, I didn't suffer any of trouble when I logged in.

SilverBride · December 14

They are giving us something as @TaSheen linked to above.

We also need to remember that this was no picnic for them either. They worked through the night to get the servers up and running today and I for one appreciate it.

katanagirl1 · December 14

TaSheen wrote: »

katanagirl1 wrote: »

It would be nice if they offered something but I wouldn’t ask for it. The last day reward was 5k gold. No big deal if I don’t get it.

https://forums.elderscrollsonline.com/en/discussion/670497/thanks-for-your-patience-during-the-outage#latest

That’s very nice!