The Elder Scrolls Online

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Is there another method to contact support?

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zoegrey
zoegrey
✭✭
I put in a support ticket 3 day ago for a simple matter. In fact just 2 weeks ago support sorted it out for me within 24 hours. However this time I am not getting even an auto-response and as you all know the High Isle event has started and this issue has an effect on my playability.

So is there another way to contact anyone to help me out? Thank you in advance for any replies.
Edited by zoegrey on November 22, 2024 9:54PM

Best Answer

  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Passed the ticket to customer service. Will follow up with you once they get back to me. Since it's toward the close of business for today, there might be a delay. But once I get info, I can pass it along.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
    Answer ✓
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hey @zoegrey. Do you have a ticket number. We can pass that along to customer service to make sure it is in the right place.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • zoegrey
    zoegrey
    ✭✭
    Hi @ZOS_Kevin thank you for the quick reply.
    My ticket reference number is 241119-002971.
    Appreciated! zoegrey
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @zoegrey

    I have sent you a private message regarding your ticket.
    Staff Post
  • zoegrey
    zoegrey
    ✭✭
    Thank you very much again @ZOS_Kevin
    Have a great weekend!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Awesome, glad you got things cleared up! You have a great weekend as well!
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
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