Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Is there another method to contact support?
zoegrey
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I put in a support ticket 3 day ago for a simple matter. In fact just 2 weeks ago support sorted it out for me within 24 hours. However this time I am not getting even an auto-response and as you all know the High Isle event has started and this issue has an effect on my playability.
So is there another way to contact anyone to help me out? Thank you in advance for any replies.
Edited by zoegrey on November 22, 2024 9:54PM So is there another way to contact anyone to help me out? Thank you in advance for any replies.
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Best Answer
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ZOS_KevinCommunity ManagerPassed the ticket to customer service. Will follow up with you once they get back to me. Since it's toward the close of business for today, there might be a delay. But once I get info, I can pass it along.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0
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ZOS_KevinCommunity ManagerHey @zoegrey. Do you have a ticket number. We can pass that along to customer service to make sure it is in the right place.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0
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zoegrey✭✭Hi @ZOS_Kevin thank you for the quick reply.
My ticket reference number is 241119-002971.
Appreciated! zoegrey0 -
ZOS_KevinCommunity ManagerAwesome, glad you got things cleared up! You have a great weekend as well!Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter4
