Poor Server Performance Since Midyear Mayhem

greytday137 · August 12

I'm on PS/NA and ever since Midyear Mayhem started, the server performance has been insanely bad, and we've seen it across different people in different locations and in different trial groups. At first we thought it was lag caused by the event, but it has continued on past the event and it is incredibly problematic. On Saturday we had someone who couldn't stay connected to the game. They would log in, we'd start a pull, they would disconnect. Log back in, get pulled into combat, same deal. I saw the same thing happen on a popular streamer's run on Friday as well. During content we are also experiencing lag spikes, where the game will freeze and then speedily catch up with itself. Sometimes they are big lag spikes, where everything is frozen for a few seconds, sometimes they seem to be micro lag spikes, where everything is just delayed by a second causing desync and skill delays.

I get it. This game has been around for 10 years, the servers are juggling a lot, but the continued decline in performance is making the game really hard to play and its getting worse, not better. Is anything being done about this @ZOS_GinaBruno @ZOS_Kevin?

VampiricByNature · August 12

There is definitely an increase in people that are unable to stay connected. I've spent a couple weeks trying to troubleshoot my router/modem only to have to admit to myself that I have no other issues in other games.

I have experienced the freezing a lot since Gold Road. Short pauses up to total game-breaking freezes. Here's an example of the weird performance I had during the event. I know that's when it's at its worst but we have a LOT of events now.

https://youtu.be/QFCKNvEniSA?si=D5Aj3fMGl6nwHnOM

I want to add that I have my own purchased modem and a nighthawk router. My ps5 has recently been professionally cleaned. I have glide stands for it that lift it up to create more airflow so it doesn't run as hot. I've rebuilt my database and redownloaded eso in its entirety. I don't really know what else I can do on my end.

saschmi3 · August 12

There has also been tons of issues with invisible mechanics. In the last boss of Sanity's Edge, poison circles are often invisible or the visual disappears early. Meteors are also sometimes invisible until they land.
In the imperial city sewers, I blocked a heavy from a flag boss and lagged so hard my character clipped through a wall and glided around before the game put me back on the ground, only to have me instantly die from an aoe I had no ability to get out of.
I have also had *extreme* skill delay. Often they don't fire until the 4th or 5th time I press the input. And then when they do fire, it's still extremely delayed. This is a huge problem in places that have heal checks, like shrapnel on the first boss of Sanity's Edge. If a cast gets skipped or delayed, it can easily result in death.
And that's on top of the freezes/speed ups described above.

Please address the state of the servers and a plan to fix the issues. This type of performance should not be acceptable to a developer.

katanagirl1 · August 13

The game struggles to maintain 60 fps performance mode most of the time.

JustLovely · August 13

But I only disconnected four times in 150 minutes of playing yesterday.....

madman65 · August 13

I can state that there is definitely something on their end because before Midyear the game was somewhat stable but during and after it is terrible. So I would tell everyone to stop working on your internet because if it worked before the event and it`s terrible now then that should tell you that it`s the servers.

greytday137 · August 14

We've tried all of the fixes that have been suggested in the past, and we reset our router before every single major prog run. Other games run smoothly without any issues, it just seems to be ESO that is is struggling. Is this being looked into @ZOS_Kevin @ZOS_GinaBruno ?

greytday137 · August 15

Last night while watching a stream, the streamer had significant lag spikes. Moreover, so did the rest of her team. All of them have solid internet and their systems perform fine with other games, like Fortnite. What is being done to address this issue @ZOS_GinaBruno @ZOS_Bill @ZOS_Kevin

Bammlschwamml · August 16

Edit: i remembered that my sarcastic jokes are not welcome in this forum

Auberon1983 · August 16

Also PS5/NA. Can confirm lag is bad, "rubber banding", skills not working, freezes/hang ups during dungeons. Even overland is having major issues: Stros M'Kai of all places last night was awful.

malistorr · August 16

Xbox Series X here on NA. I'm hardwired into half-gig fiber and performance is really bad in cyrodiil pvp and also Infinite Archive for the past week. Sometimes there is a second or 2 of missing action in important fights and even running solo IA.
They need to fix this.

greytday137 · August 17

We were in VRGhm last night and had some really exceptional lag spikes:

https://youtu.be/9KFxsQaty58?si=gKUdBlSB1wBx63U8

I want to point out here that where I’m freezing in that video, literally all of our group is also freezing. That’s 12 people, in an instance, freezing at the same time for several seconds at a time. It happened at least 4 times, including twice on Bahsei (which is terrifying) and then it was micro freezes for the rest of the trial. Can we get an update on when this is going to be addressed? @ZOS_GinaBruno @ZOS_Bill @ZOS_Kevin

saschmi3 · September 9

This issue is still ongoing and seems to have gotten worse since the new patch. In trials we have multiple people experiencing 5 second freezes on a regular basis. Tonight at least half the group had it happen in vRGhm.

Is there anything being done to address this? It has been almost a month and a new patch came out and we still haven't been given an update. @ZOS_Kevin @ZOS_GinaBruno

greytday137 · September 10

This is still an ongoing issue. It is affecting players in instanced combat. We like to refer to it as getting Zos'd. About half of the people will get Zos'd and have constant micro freezes and unresponsive combat. The other half will swear the game runs great. It really sucks to be the one getting Zos'd.

@ZOS_GinaBruno @ZOS_Bill @ZOS_Kevin - Have the devs tried turning the servers off and back on again? What about clearing cache? Have they tried restarting the servers in safe mode and clearing memory reserves? In all seriousness, I don't know if ya'll have a memory leak or are getting DDOS'd again, I know ya'll may not have a fix for it yet, but can we get an acknowledgment that it is being looked into?

Soarora · September 10

There’s been issues on PC/NA too. Multiple people freezing simultaneously. Multiple people experiencing high ping despite living in America, also simultaneously. Having trouble getting back into the game after crashing… there’s something severely wrong with the servers.

AngryPenguin · September 10

I think it's time for another server upgrade. Server systems of this nature that get used this heavily are supposed to be replaced about every 5 years, and that's about how long it's been since the last replacement.

virtus753 · September 10

AngryPenguin wrote: »

I think it's time for another server upgrade. Server systems of this nature that get used this heavily are supposed to be replaced about every 5 years, and that's about how long it's been since the last replacement.

It has not been 5 years since May of 2022, when PC-NA was refreshed. It has been barely more than one year since XBox-EU finally got their new hardware.

That hardware replacement happened only after 10 years, per that first official post, so if they insist on sticking it out another decade, we may have 7.5 years to go before we see another.

greytday137 · September 12

I'm so glad to see that the CP issue is being addressed with U44. Does that mean that server performance will be addressed with U44 as well?

Sincerely,
Concerned Console Player

@ZOS_GinaBruno @ZOS_Kevin

saschmi3 · September 18

This is still happening. Last night in a dungeon I was frozen for at least 20 seconds, only to then have everything catch up all at once and zoom all over the screen.

Is anyone at Zos going to address this in any way? What is happening?!

saschmi3 · October 5

Just coming back to say these issues are still on going and have not fixed themselves. Some acknowledgment of the issue and an estimate of when it will be fixed would be greatly appreciated.