No ESO Launcher or Login Screen Maintenance Warning, Missed Out On All Daily Rewards
TheGamerSeal
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So, there was absolutely no warning about game maintenance on the ESO launcher or the logic screen. Missed out on all daily rewards because I thought I had time.
- • "Rather than offering you the illusion of valued feedback, we have taken the liberty of doing what we think is best anyway." -- Anonymous
- • "I should have known the gankblades were plotting to take over!" -- Anonymous
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James-Wayne✭✭✭✭✭
✭There was on my ESO Launcher, the maintenance message appeared as well.
PERTH, AUSTRALIA | PC | NA | @Aussie-Elders
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Niliu✭✭✭TheGamerSeal wrote: »So, there was absolutely no warning about game maintenance on the ESO launcher or the logic screen. Missed out on all daily rewards because I thought I had time.
Yes there was.Gimme back my sweetroll or so help me1 -
TheGamerSeal✭✭✭Not for me, roughly 1-2 hours before shutdown.
- • "Rather than offering you the illusion of valued feedback, we have taken the liberty of doing what we think is best anyway." -- Anonymous
- • "I should have known the gankblades were plotting to take over!" -- Anonymous
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SeaGtGruff✭✭✭✭✭
✭✭✭✭✭I haven’t been able to play since 4:43 AM Friday due to a local power outage, but I saw the maintenance announcement a few days ago on the forums. As far as I know, it is one of the every-other-week regular scheduled maintenances, which usually occur at 4 AM Monday. It’s a good idea to check the various maintenance announcements that are posted here on the forums, so you can plan ahead accordingly.I've fought mudcrabs more fearsome than me!1 -
JeroenB✭✭✭✭I'm almost certain I was not presented with an upcoming maintenance warning in the launcher yesterday either, despite usually getting one. But I could be mistaken.
Realistically, I expect the overwhelming majority of players are unaware the forums even exist, a smaller group only look here when they run into some sort of issue, and only a relatively tiny fraction of the playerbase spend a reasonable amount of time here.
Other MMOs seem to have no problem presenting an overview of upcoming and current maintenance and in-game events in their launchers or login screens. I have never understood why ESO has such a terrible approach to this seemingly simple functional task.2 -
Cobble123✭✭✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.5
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JeroenB✭✭✭✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.
So?
Why should the player of a computer game have to visit a website to receive a short piece of information that could easily be communicated in the game itself, on the launcer, the login screen, the character screen, or even pumped into the chat window on login?
Sure, the listing on the forum is better than nothing, but I don't understand why people are so ready to consider that an acceptable primary communication channel for this type of information. Shouldn't we hold the developer to a higher standard, even while understanding that they'll continue to ignore us as they have for years?6 -
Horace-Wimp✭✭✭Same here. I checked last night just after 9pm eastern time NA and nothing. No message on the Steam Launcher and no notice on this website. It wasn't until 6am eastern this morning, the time of daily resets, that suddenly there's maintenance AND the notice for it when I go to login.
I didn't lose anything but it is suspect that these notices are not put up DAYS in advance given they are planned and do not just spring up last minute.
I feel your pain.0 -
Cobble123✭✭✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.
So?
Why should the player of a computer game have to visit a website to receive a short piece of information that could easily be communicated in the game itself, on the launcer, the login screen, the character screen, or even pumped into the chat window on login?
Sure, the listing on the forum is better than nothing, but I don't understand why people are so ready to consider that an acceptable primary communication channel for this type of information. Shouldn't we hold the developer to a higher standard, even while understanding that they'll continue to ignore us as they have for years?
Is it really that difficult to reload a bookmark once every Saturday morning?
God forbid that this terrible world should expect you to do something by yourself.
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JeroenB✭✭✭✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.
So?
Why should the player of a computer game have to visit a website to receive a short piece of information that could easily be communicated in the game itself, on the launcer, the login screen, the character screen, or even pumped into the chat window on login?
Sure, the listing on the forum is better than nothing, but I don't understand why people are so ready to consider that an acceptable primary communication channel for this type of information. Shouldn't we hold the developer to a higher standard, even while understanding that they'll continue to ignore us as they have for years?
Is it really that difficult to reload a bookmark once every Saturday morning?
God forbid that this terrible world should expect you to do something by yourself.
Interesting, it feels like we're approaching this issue from opposite directions.
From my perspective, if we consider a professional developer sitting down to design the user experience for the paying customers of their software, and the best solution they can come up with to communicate a short, regular message, despite various examples available in the market, is to expect their users to intentionally interact with a completely different piece of software for something that could trivially be communicated through the expected natural interaction with their own software... I don't see why we should give them a pass for that, no matter how easy the workaround is for the customer.
If they actively sent us an email every Saturday with the maintenance planning, I'd still think that was a pretty unprofessional solution compared to properly integrating the communication into the game.2 -
TheGamerSeal✭✭✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.
So?
Why should the player of a computer game have to visit a website to receive a short piece of information that could easily be communicated in the game itself, on the launcer, the login screen, the character screen, or even pumped into the chat window on login?
Sure, the listing on the forum is better than nothing, but I don't understand why people are so ready to consider that an acceptable primary communication channel for this type of information. Shouldn't we hold the developer to a higher standard, even while understanding that they'll continue to ignore us as they have for years?
Is it really that difficult to reload a bookmark once every Saturday morning?
God forbid that this terrible world should expect you to do something by yourself.
Cobble, this isn't an issue about players not wanting to do something as simple as checking a website for maintenance information; it's about ensuring that everyone - even those who may be unaware the forums even exist - is completely aware that something is going to happen. As an example, when I first started playing ESO, I had absolutely no idea there were forums for this game; how could you expect me at that point to be able to know if ZeniMax was going to do something like this?
You also have tons of players out there who can easily forget to do something like this. Maintenance announcements, I would argue, fall under "Quality of Life", and to my understanding, the most basic goal of "Quality of Life" is to ensure that the average player doesn't have to jump through hoops - difficult or menial, it doesn't matter - to be aware of something or accomplish a task.
EDIT: Don't be so quick to jump to "people can't do things for themselves anymore"; more often than not, some people are forgetful or unaware of certain options available to them.Edited by TheGamerSeal on October 1, 2024 12:17AM- • "Rather than offering you the illusion of valued feedback, we have taken the liberty of doing what we think is best anyway." -- Anonymous
- • "I should have known the gankblades were plotting to take over!" -- Anonymous
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SeaGtGruff✭✭✭✭✭
✭✭✭✭✭Normally I see a notice about a scheduled maintenance several hours in advance when I log in— like, at least 6 hours in advance (I think), if not longer (8? 10? 12?).
If I remember correctly, it used to be that we didn’t get those advance notices at login the way we do now, but they were implemented after players complained in the forums and kept asking for some advanced warning.
I’d be surprised if that advanced warning had not been there at login starting sometime Sunday night or Sunday afternoon, because it would be out of character if it had not been.
But I wasn’t able to log into ESO at all from early Friday morning to Monday afternoon, so I can’t say whether or not the usual notice was there at login before Monday morning’s maintenance.I've fought mudcrabs more fearsome than me!0 -
Grizzbeorn✭✭✭✭✭
✭✭✭TheGamerSeal wrote: »So, there was absolutely no warning about game maintenance on the ESO launcher or the logic screen.
I had one. It popped up when I launched the launcher (same way it normally does). It was there at least an hour (possibly longer) before maintenance occurred, and was the only reason I remembered I wouldn't be able to log back in at my normal time yesterday morning.
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JonesFPS✭✭✭TheGamerSeal wrote: »So, there was absolutely no warning about game maintenance on the ESO launcher or the logic screen. Missed out on all daily rewards because I thought I had time.
Well so be it, what now ? You thought you had time but you really didn't.
They wont give you your 2 tickets, they wont give you whatever you were after that day.
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TheGamerSeal✭✭✭TheGamerSeal wrote: »So, there was absolutely no warning about game maintenance on the ESO launcher or the logic screen. Missed out on all daily rewards because I thought I had time.
Well so be it, what now ? You thought you had time but you really didn't.
They wont give you your 2 tickets, they wont give you whatever you were after that day.
Thanks for the information.- • "Rather than offering you the illusion of valued feedback, we have taken the liberty of doing what we think is best anyway." -- Anonymous
- • "I should have known the gankblades were plotting to take over!" -- Anonymous
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Kisakee✭✭✭✭✭
✭The upcoming weeks maintenance schedule is posted at the top of these forums at the same time EVERY. SINGLE. WEEK.
So?
Why should the player of a computer game have to visit a website to receive a short piece of information that could easily be communicated in the game itself, on the launcer, the login screen, the character screen, or even pumped into the chat window on login?
Sure, the listing on the forum is better than nothing, but I don't understand why people are so ready to consider that an acceptable primary communication channel for this type of information. Shouldn't we hold the developer to a higher standard, even while understanding that they'll continue to ignore us as they have for years?
Is it really that difficult to reload a bookmark once every Saturday morning?
God forbid that this terrible world should expect you to do something by yourself.
Interesting, it feels like we're approaching this issue from opposite directions.
From my perspective, if we consider a professional developer sitting down to design the user experience for the paying customers of their software, and the best solution they can come up with to communicate a short, regular message, despite various examples available in the market, is to expect their users to intentionally interact with a completely different piece of software for something that could trivially be communicated through the expected natural interaction with their own software... I don't see why we should give them a pass for that, no matter how easy the workaround is for the customer.
If they actively sent us an email every Saturday with the maintenance planning, I'd still think that was a pretty unprofessional solution compared to properly integrating the communication into the game.
"What do you mean i have to read the newspaper myself? Why didn't you sent a narrator with it? What? Of course i know how a newspaper works! I'm getting them for years now every two weeks!"
I'm but a sarcastic beef jerky. Irony and cynicism are my parents. You've been warned.0 -
oldbobdude✭✭✭✭✭I got a maintenance warning when executing the launcher at least 24 hours before maintenance. Are you using the launcher to login or the game executable?0
