The Elder Scrolls Online

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Anyone else unable to play? Unexpected internal error

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kyngtez
kyngtez
✭
Last few weeks I’ve been getting random lag spikes then disconnects over and over again. Tested net it’s good, followed all tech help steps including reinstalling the entire game. PC/NA. My usual ping is between 40-80 typically. Lately it random hits 5000-8000 then kicks me with unexpected internal error code. Then I switch to PC/EU there’s no error. Anyone else?
  • kyngtez
    kyngtez
    ✭
    I’ve been DC about 7 times in the last 2 hours.
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @kyngtez

    Given all you have tried, please try opening a ticket with our support team here so that they can take a close look at the connection between your machine and the server.
    Staff Post
  • kyngtez
    kyngtez
    ✭
    Hello. I tried to put in a ticket but the submit button is greyed out. I think it wants a file I do not understand it
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @kyngtez

    You will need a Game Consultant file. Here is an article with information on how to get one. It will also be helpful to have a DxDiag file, which you can find out how to generate here.
    Staff Post
  • kyngtez
    kyngtez
    ✭
    Thank you!
  • kyngtez
    kyngtez
    ✭
    Now I cannot log in at all
    ZOS_Phoenix wrote: »
    @kyngtez

    You will need a Game Consultant file. Here is an article with information on how to get one. It will also be helpful to have a DxDiag file, which you can find out how to generate here.

  • ZOS_Bill
    ZOS_Bill
    admin
    @kyngtez

    If you are still having issues with our support site, please try the steps in our FAQ below.

    The website is blank and sometimes I receive a 404 error. What should I do?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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