I wanted to bring up a huge concern of mine. Does ESO support even read tickets or care about what people are reporting? Do they bother to check and see what the potential violation is, if the account has any history of prior violations, account age, etc?

The reason I ask is because it appears the moderators don't bother with all of that stuff. Even the most minor violations are resulting in permanent bans, for people with no prior violations.

Recently during one of the events where reconstruction costs were reduced, players learned of a way to massively exploit the system and create unlimited gold and materials from it (namely nirncrux). Some were permanently banned, but most bans were reversed to temporary account suspensions, despite very blatant and severe exploitation of something that was unintended (and frankly, poorly tested).

Now imagine you're playing with friends, one of them shows you how to perform a launch jump, something that has been around for years and years. Are you supposed to do it? Probably not. But, hundreds of players do, and no one has been banned from it. It has no real considerable impact on the game. However, recently someone I know in the game was permanently banned for doing this launch jump, because it made another player upset, the player reported him, and he received an immediate permanent ban.

Apparently, this "exploit" has been around as long as Cyrodiil has been, has been reported numerous times. It is widely known among the PvP community (I did not know of it, as I do not PvP), and if you go into Cyrodiil and wait long enough at this particular location you can see people doing it all the time. Yet, none of them get banned. Countless videos on youtube show this, yet none of those people get banned. Now, this friend of mine who did get banned (along with a guild mate) has been playing this game since launch, has had no previous violations ever, no warnings, nothing. He is unable to properly appeal the ban because support has deactivated the online account. He has inquired numerous times in the ticket by replying to it, with very little response from support.

You have a player who was taught something and did it, thinking it would be harmless, had no intention of being malicious or harmful, obviously made a mistake that has no previous indication of resulting in anyone being banned, who would have never done this if it would have resulted in a permanent ban. A player where if given a warning or a temporary suspension (which is appropriate) would learn from this mistake, and continue going about his day to not.

This is such a minor violation, not to mention the fact it is a known issue that has been ignored and has no "fix" planned (if the 7 years of videos on youtube is any indication of that), and support refuses to be reasonable. You have people in the game who have committed much more severe violations and get off with a simple warning, or a 3 day or 7 day suspension. You have people who have committed several violations over and over for the same thing and STILL have never been permanently banned. And now you have a dedicated loyal player of this game who immediately gets a permanent ban and no way of rectifying this situation.

A simple search on youtube will even bring up videos from ESO content creators (big name ones) participating in similar exploits, even showing how to do them. None of these people are permanently banned.

So, what gives?