The Elder Scrolls Online

Maintenance for the week of December 2:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)

"Waiting on agent" for gifting access. It's been quite awhile now.

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rhelg80
rhelg80
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I can see I'm not the only one. When can I realistically expect my ticket to be addressed? Is there a way to escalate this, such as a customer service number?
Edited by ZOS_Icy on July 23, 2024 4:30PM
  • SaffronCitrusflower
    SaffronCitrusflower
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    rhelg80 wrote: »
    I can see I'm not the only one. When can I realistically expect my ticket to be addressed? Is there a way to escalate this, such as a customer service number?

    Best bet is not to buy crowns. Then you don't have to worry about this issue.

    Apologies for the cynicism, but with the default setting for crown gifting being set to "off" it's pretty apparent ZOS is doing their level best to limit crown gifting as much as possible.

    If they don't resolve your issue in a time frame you are happy with you can request and get a refund for your crown bundle purchase.

    Edited by SaffronCitrusflower on July 13, 2024 6:45PM
  • Arcturus
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    rhelg80 wrote: »
    I can see I'm not the only one. When can I realistically expect my ticket to be addressed? Is there a way to escalate this, such as a customer service number?

    Mine has been "waiting on agent" since the 10th of June...
  • valenwood_vegan
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    You might try posting your ticket numbers here and tagging some of the forum staff, who might be able to check on your tickets. Though I doubt that will speed things up substantially.

    Idk if customer support has been cut back / is overwhelmed, or if crown gifting is just a really low priority for them or what, but there are certainly more and more complaints on here about tickets not being addressed in a timely manner. It's concerning to say the least.
  • rhelg80
    rhelg80
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    It's now been 14 days.

    Ticket: 240707-003652

    @ZOS_Bill @ZOS_Kraken Could someone please look into or escalate my ticket? I've recently interested my father and ex GF in the game and I really want to gift them a few things. I did not even realize I needed special permission for gifting until 14 days ago. This whole thing is fairly upsetting.
  • rhelg80
    rhelg80
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    This can be closed as I got my answer! Not sure if this was escalated or not or just but thank you very much for the support if so!
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    We are going to go ahead and close this thread as per the request of the OP.

    Thank you for your understanding!
    Staff Post
This discussion has been closed.