Why can I not Gift from Crown Store??

redhotffighter · June 19

I originally put in a ticket in April (Ticket # 240417-004285) but was denied. I should have replied to the first ticket, but wasn't thinking and put in another ticket (Ticket # 240502-004398) and have been going back and forth since May 2nd requesting to gift. I keep getting told no, but no reason is provided. I've been playing for years, pay for ESO Plus by the year, have has a guild since 2016, log in often. I just want to know why I cannot gift something to a friend, but every time I as I get the general response. Do I login everyday? No. My job as a Firefighter prevents that from happening, but I login several times a week. Can someone please just tell me what I need to do to get this fixed so I can gift something to a friend for their birthday?

vsrs_au · June 20

redhotffighter wrote: »

I originally put in a ticket in April (Ticket # 240417-004285) but was denied. I should have replied to the first ticket, but wasn't thinking and put in another ticket (Ticket # 240502-004398) and have been going back and forth since May 2nd requesting to gift. I keep getting told no, but no reason is provided. I've been playing for years, pay for ESO Plus by the year, have has a guild since 2016, log in often. I just want to know why I cannot gift something to a friend, but every time I as I get the general response. Do I login everyday? No. My job as a Firefighter prevents that from happening, but I login several times a week. Can someone please just tell me what I need to do to get this fixed so I can gift something to a friend for their birthday?

One thing I can suggest is tagging ZOS_Kevin (i.e. with the '@' symbol before this name), and he may be able to follow up on this for you, and help expedite your request.

CrazyKitty · June 20

redhotffighter wrote: »

I originally put in a ticket in April (Ticket # 240417-004285) but was denied. I should have replied to the first ticket, but wasn't thinking and put in another ticket (Ticket # 240502-004398) and have been going back and forth since May 2nd requesting to gift. I keep getting told no, but no reason is provided. I've been playing for years, pay for ESO Plus by the year, have has a guild since 2016, log in often. I just want to know why I cannot gift something to a friend, but every time I as I get the general response. Do I login everyday? No. My job as a Firefighter prevents that from happening, but I login several times a week. Can someone please just tell me what I need to do to get this fixed so I can gift something to a friend for their birthday?

Maybe it's time to stop paying for the sub if ZOS refuses to allow your account the same privileges essentially everyone else gets in game? If they don't resolve the issue, then cancel your ESO+ and shoot ZOS an email letting them know why you felt forced to cancel. Maybe then they'll catch a clue.

redhotffighter · June 21

@ZOS_Kevin can you please help me with this issue?

redhotffighter · July 1

Still waiting on response. Can someone please help me? Ticket # 240502-004398 is still waiting on agent as well.

@ZOS_GinaBruno
@ZOS_Kraken
@ZOS_Kevin

4Clovr · July 2

@ZOS_Kevin

I am having the same problem many are having with the wait time for gifting to be enabled, any chance you can pass this up the chain to get it expedited?

Ticket #: 240604-006301

4Clovr · July 3

4Clovr wrote: »

@ZOS_Kevin

I am having the same problem many are having with the wait time for gifting to be enabled, any chance you can pass this up the chain to get it expedited?

Ticket #: 240604-006301

To be clear I now have waited a month for a response...

AvatarOfDerek · July 8

Came here looking for answers to this exact issue.
No new info?