Game Crashes to Desktop after Zenimax logo

Baracuta90 · June 3

Launcher boots up fine, patched fine. Game opens, but as soon as the Zenimax logo animation passes, the game crashes back to launcher with no error messages or reports. On PC.

Baracuta90 · June 3

Update: after doing this a few more times, I would like to add that if I am not focused on the game's window, it crashes before the Bethesda logo. Even when I am focused on it, it will often crash before even completing the Bethesda logo.

ZOS_Kevin · June 3

Thanks for noting this issue. If you could submit a support ticket and share the number with us, we can add it to our escalation of this issue to the dev team.

Also, if at all possible, make sure to disable mods just incase something is causing an issue there.

Baracuta90 · June 3

ZOS_Kevin wrote: »

Thanks for noting this issue. If you could submit a support ticket and share the number with us, we can add it to our escalation of this issue to the dev team.

Also, if at all possible, make sure to disable mods just incase something is causing an issue there.

Ticket number is 240603-002225

elphxl · June 3

same here

tried to turn off all addons, delete reshade, recovery in launcher - no effect

reinstalling the game now

elphxl · June 3

full reinstall did help

Zenderson · June 3

Hi, adding onto this to show that it's also happening to me. Crashing to desktop approx. 3 seconds after clicking "play" on the ESO launcher. I have tried disabling all addons and repairing my launcher.

This is the only thing I could find in logs, please let me know if there is a better log I can post data from to aid in solving this issue:

2024-06-03T10:30:51.919-05:00 Load Screen - RESUME_FROM_SUSPEND Complete
2024-06-03T10:30:51.919-05:00 Load Screen - Waiting On: PLAYER, CHARACTER_GEOMETRY, TERRAIN_GEOMETRY, KEEPS, FIXTURE_ASSETS, DYNAMIC_OBJECTS, USER_INTERFACE, RENDERER, GAME_DATA, TEXTURES, CHARACTER_ACTIVATED, SHARED_CHARACTER_OBJECT, RESUME_FROM_SUSPEND, FIXTURE_PHYSICS,
2024-06-03T10:30:51.919-05:00 PregameStateManager_SetState - from: nil, to: PlayIntroMovies

ZOS_Kevin · June 3

Thanks for the feedback, @elphxl. Glad that reinstalling helped.

ZOS_Kevin · June 3

@Zenderson thanks for the context. We'll pass this along also.

Zenderson · June 3

I'll also attempt a reinstall of the full game and reply here if that works or not.

amig186 · June 3

Got the same problem. But I'm also unable to log into the ESO website to download the installer again, it just brings me back to the sign in page

Artymiss · June 3

Ticket number: 240603-003000

PC-NA, playing through Steam. After I click "play" on launcher, game appears to start, then I crash to desktop. Repair didn't help. Haven't tried reinstall yet.

Thank you!

ZOS_Kevin · June 3

Artymiss wrote: »

Ticket number: 240603-003000

PC-NA, playing through Steam. After I click "play" on launcher, game appears to start, then I crash to desktop. Repair didn't help. Haven't tried reinstall yet.

Thank you!

If you could try reinstall, just to we can rule that out, it would be helpful. We'll pass your ticket along as well.

ZOS_Kevin · June 3

amig186 wrote: »

Got the same problem. But I'm also unable to log into the ESO website to download the installer again, it just brings me back to the sign in page

Are you able to grab the installer from this page: https://help.elderscrollsonline.com/#en/answer/54711

Zenderson · June 3

I got the game reinstalled. I am still crashing to desktop at the same point, about 3 seconds after hitting the play button in the launcher. Please let me know if there's any extra info I can post to help resolve the issue.

Zenderson · June 3

There are multiple people in my guild who are also experiencing the same issue.

ZOS_Kevin · June 3

Thanks for the follow up. We are looking into the issue and have your comments noted. I'll follow up if there is anything else to try.

amig186 · June 3

ZOS_Kevin wrote: »

amig186 wrote: »

Got the same problem. But I'm also unable to log into the ESO website to download the installer again, it just brings me back to the sign in page

Are you able to grab the installer from this page: https://help.elderscrollsonline.com/#en/answer/54711

Yes, thank you very much. I will see what happens after installing.

fizl101 · June 3

I found this on Reddit which may be of interest

https://www.reddit.com/r/elderscrollsonline/comments/1d78chz/psa_crashing_to_desktop_just_after_starting/

PSA: Crashing to Desktop just after starting
You may be affected by this if you have installed Daybreak, Reshade, or any other modification that uses DLL injection to make its changes. There may be other workarounds, but for now the safest thing to do is to uninstall.

For the most recent release of Daybreak, you're going to want to find your ESO installation folder, then in the directory game/client remove the following if present:

ShaderAddons directory

d3d11.dll

d3dcompiler_46.dll

d3dx.ini

dxgi.dll

These are local files that ESO loads (if present) instead of a system-wide file with the same name. The system files provide critical 3d rendering functions, so the way that these kinds of modifications work is they pretend to be a copy of those libraries that ESO prefers over the system files and they put a "layer" of logic in between ESO and the system file which can modify the rendering calls before passing them on to the system file. This, removing these files doesn't remove the rendering capabilities of those libraries - just the extra layer that the mod applies. That said...

If you're not certain what you're doing, move files to a new folder named backup or something instead of deleting them. This way, you can always undo it without having to go through a full reinstall or repair.

Expect every major update to break Daybreak, this happened with Necrom and High Isle too.

For other modifications, you'll need to refer to their uninstall instructions or look at which files are copied during installation. I don't use any other than Daybreak, but friends have reported issues with Reshade that uninstalling the Reshade corrected.

amig186 · June 3

Game works after a full reinstall.

Zenderson · June 3

fizl101 wrote: »

I found this on Reddit which may be of interest

https://www.reddit.com/r/elderscrollsonline/comments/1d78chz/psa_crashing_to_desktop_just_after_starting/

PSA: Crashing to Desktop just after starting
You may be affected by this if you have installed Daybreak, Reshade, or any other modification that uses DLL injection to make its changes. There may be other workarounds, but for now the safest thing to do is to uninstall.

For the most recent release of Daybreak, you're going to want to find your ESO installation folder, then in the directory game/client remove the following if present:

ShaderAddons directory

d3d11.dll

d3dcompiler_46.dll

d3dx.ini

dxgi.dll

These are local files that ESO loads (if present) instead of a system-wide file with the same name. The system files provide critical 3d rendering functions, so the way that these kinds of modifications work is they pretend to be a copy of those libraries that ESO prefers over the system files and they put a "layer" of logic in between ESO and the system file which can modify the rendering calls before passing them on to the system file. This, removing these files doesn't remove the rendering capabilities of those libraries - just the extra layer that the mod applies. That said...

If you're not certain what you're doing, move files to a new folder named backup or something instead of deleting them. This way, you can always undo it without having to go through a full reinstall or repair.

Expect every major update to break Daybreak, this happened with Necrom and High Isle too.

For other modifications, you'll need to refer to their uninstall instructions or look at which files are copied during installation. I don't use any other than Daybreak, but friends have reported issues with Reshade that uninstalling the Reshade corrected.

Thanks for this. Unfortunately, uninstalling my reshade did not fix the problem. Hopefully this works for others in here though!

EDIT: It turns out I had a version of Daybreak I didn't even know I had! I must've installed it years ago and forgot about it. Removing the dll files worked! Thank you so much

BasP · June 3

fizl101 wrote: »

I found this on Reddit which may be of interest

https://www.reddit.com/r/elderscrollsonline/comments/1d78chz/psa_crashing_to_desktop_just_after_starting/

Thanks, that fixed the issue for me!

Artymiss · June 3

Turns out I did have Daybreak, and turning it off, fixed it. Will be spreading the word, hopefully this is the end of it! Thanks all.

amig186 · June 4

Zenderson wrote: »

fizl101 wrote: »

I found this on Reddit which may be of interest

https://www.reddit.com/r/elderscrollsonline/comments/1d78chz/psa_crashing_to_desktop_just_after_starting/

PSA: Crashing to Desktop just after starting
You may be affected by this if you have installed Daybreak, Reshade, or any other modification that uses DLL injection to make its changes. There may be other workarounds, but for now the safest thing to do is to uninstall.

For the most recent release of Daybreak, you're going to want to find your ESO installation folder, then in the directory game/client remove the following if present:

ShaderAddons directory

d3d11.dll

d3dcompiler_46.dll

d3dx.ini

dxgi.dll

These are local files that ESO loads (if present) instead of a system-wide file with the same name. The system files provide critical 3d rendering functions, so the way that these kinds of modifications work is they pretend to be a copy of those libraries that ESO prefers over the system files and they put a "layer" of logic in between ESO and the system file which can modify the rendering calls before passing them on to the system file. This, removing these files doesn't remove the rendering capabilities of those libraries - just the extra layer that the mod applies. That said...

If you're not certain what you're doing, move files to a new folder named backup or something instead of deleting them. This way, you can always undo it without having to go through a full reinstall or repair.

Expect every major update to break Daybreak, this happened with Necrom and High Isle too.

For other modifications, you'll need to refer to their uninstall instructions or look at which files are copied during installation. I don't use any other than Daybreak, but friends have reported issues with Reshade that uninstalling the Reshade corrected.

Thanks for this. Unfortunately, uninstalling my reshade did not fix the problem. Hopefully this works for others in here though!

EDIT: It turns out I had a version of Daybreak I didn't even know I had! I must've installed it years ago and forgot about it. Removing the dll files worked! Thank you so much

I also had a reshade installed, but the game still crashed after removing the files. I looked in the reshade's zip file and removed the same files that were in there. Interestingly, a guildie of mine uses reshade and didn't have any issues. Maybe it's something to do with those d3d files that weren't actually part of the reshade package.

Integral1900 · June 4

This is more a glitch than anything else, but I’m old and tired and stupid and I can’t figure out how to make a new post, so I’m gonna stick it here instead. If anyone can direct me to a video guide of how to find the bit that creates a new post, it would be appreciated, preferably make the assumption that you are trying to explain to someone so dumb, they have trouble with flatpack furniture

The glitch in is as follows

Silorn public dungeon
The boss. Shaman Rezzutum and Bone Breaker will not.spawn in
I have tried the following solutions
Waiting for over an hour, with quite a crowd, I can tell you
Logging out of the character and back in
Leaving the public dungeon and going back in
Shutting down the entire game and restarting
Trying at multiple different times

The Boss just will not spawn.
Location of the boss confirm from three different websites in the top right hand cave near one of the magic stones you have to retrieve

r3nk0 · June 4

Integral1900 wrote: »

This is more a glitch than anything else, but I’m old and tired and stupid and I can’t figure out how to make a new post, so I’m gonna stick it here instead. If anyone can direct me to a video guide of how to find the bit that creates a new post, it would be appreciated, preferably make the assumption that you are trying to explain to someone so dumb, they have trouble with flatpack furniture

The glitch in is as follows

Silorn public dungeon
The boss. Shaman Rezzutum and Bone Breaker will not.spawn in
I have tried the following solutions
Waiting for over an hour, with quite a crowd, I can tell you
Logging out of the character and back in
Leaving the public dungeon and going back in
Shutting down the entire game and restarting
Trying at multiple different times

The Boss just will not spawn.
Location of the boss confirm from three different websites in the top right hand cave near one of the magic stones you have to retrieve

..I don't know why you're commenting in this thread, completely off-topic, but:
Public dungeon boss spawns have ALWAYS worked differently from delves, worldbosses, etc.
There can only be 3 public dungeon bosses spawned at the same time.
So if "quite a crowd" continues to cluelessly wait for a specific boss to spawn, and nobody is running the dungeon killing the OTHER bosses that are currently spawned — no other boss can spawn.
Good luck, and please spread the knowledge.

EDIT: My bad, I read over your explanation intro, sorry.. /facepalm
New thread button:

Felagund · June 6

Hey,

reinstalling from the Launcher didnt work for me

same Problem as before.

I dont got Daybreak installed or got theese .dll on my system.

any other Solution?

Greetings Tobi

Felagund · June 16

It seems my Problem is not fixable, as they turned the system requierments up