Question about Crown Gifting Status

katanagirl1
katanagirl1
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I can never find a Crown seller in.my guild anymore and I just found out my hubby has a ton of Crowns saved up because he is not into housing or cosmetics.

He applied for Crown gifting so we can exchange crowns for gold, how long should we expect to hear back as to whether he will be approved or not? He submitted it on 5/22/2024 and he has not received any email messages regarding it.

He was going to gift me some housing furnishings since they are on sale but the sale will run out in just a few days.

Ticket number is 240522-006264

Thanks for any help.
Edited by ZOS_Bill on June 13, 2024 6:23PM
Khajiit Stamblade main
Dark Elf Magsorc
Redguard Stamina Dragonknight
Orc Stamplar PVP
Breton Magsorc PVP
Dark Elf Magden
Khajiit Stamblade
Khajiit Stamina Arcanist

PS5 NA
  • Sakiri
    Sakiri
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    Took them 10 days to get back to me. Don't expect it quickly.
  • katanagirl1
    katanagirl1
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    Oh wow. Someone in my guild said to only took a day for them.

    I guess I will have to hope it goes through. It will cost more Crowns then. He needs the gold so I guess he will get more that way.

    I wish there was an easy way for people in the same household to trade. He’s not going to give them to anyone else.
    Khajiit Stamblade main
    Dark Elf Magsorc
    Redguard Stamina Dragonknight
    Orc Stamplar PVP
    Breton Magsorc PVP
    Dark Elf Magden
    Khajiit Stamblade
    Khajiit Stamina Arcanist

    PS5 NA
  • LucyferLightbringer
    LucyferLightbringer
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    I am waiting for a week so far, created ticket on 22nd.
  • katanagirl1
    katanagirl1
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    This was supposed to be a temporary solution, wasn’t it? I haven’t heard any more about it.

    I know right now there is no way for them to know where the Crowns will end up going, but the same credit card is tied to both accounts. It would be nice to be able to use them since we have already paid for them.

    I know of a lot of other couples in my guild who are in the same boat.
    Khajiit Stamblade main
    Dark Elf Magsorc
    Redguard Stamina Dragonknight
    Orc Stamplar PVP
    Breton Magsorc PVP
    Dark Elf Magden
    Khajiit Stamblade
    Khajiit Stamina Arcanist

    PS5 NA
  • TaSheen
    TaSheen
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    @ZOS_Kevin - there's a time situation on this; might you take a look please?
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Thanks for the tag, @TaSheen.

    @katanagirl1, We are looking into the status of your ticket now. However, customer service has been experiencing longer than normal wait times. They are working to get through gifting requests as soon as they can.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • katanagirl1
    katanagirl1
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    ZOS_Kevin wrote: »
    Thanks for the tag, @TaSheen.

    @katanagirl1, We are looking into the status of your ticket now. However, customer service has been experiencing longer than normal wait times. They are working to get through gifting requests as soon as they can.

    OK thanks @ZOS_Kevin for looking into this and @TaSheen for the tag.
    Khajiit Stamblade main
    Dark Elf Magsorc
    Redguard Stamina Dragonknight
    Orc Stamplar PVP
    Breton Magsorc PVP
    Dark Elf Magden
    Khajiit Stamblade
    Khajiit Stamina Arcanist

    PS5 NA
  • TaSheen
    TaSheen
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    @katanagirl1 - hope they get you and husband sorted out PDQ!
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
  • LucyferLightbringer
    LucyferLightbringer
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    @ZOS_Kevin Could i please ask you to look into my case as well. I requested ability to gift 9 days ago. Case: 240522-003963

    Personally i find it very weird that as an owner of account active for many years without issues i can not gift "Any race, any alliance" package to my friend, who is starting their adventure with ESO, yet i see people with names that look like they face-rolled the keyboard selling crowns everywhere. You are stopping the wrong people...
    Edited by LucyferLightbringer on May 31, 2024 12:55PM
  • geschaftmaker
    geschaftmaker
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    If "gift" button is active in my crown store, does it mean I can goft gifts?
  • RexyCat
    RexyCat
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    If "gift" button is active in my crown store, does it mean I can goft gifts?

    You will get message if you can't Gift an item when you click on that button, button in it self doesn't indicate if you can or can not Gift in Store.
  • geschaftmaker
    geschaftmaker
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    RexyCat wrote: »
    If "gift" button is active in my crown store, does it mean I can goft gifts?

    You will get message if you can't Gift an item when you click on that button, button in it self doesn't indicate if you can or can not Gift in Store.

    It sais not enough crowns. Does it means I could gift?
    qjw4i4x4hp1v.png
  • LucyferLightbringer
    LucyferLightbringer
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    RexyCat wrote: »
    If "gift" button is active in my crown store, does it mean I can goft gifts?

    You will get message if you can't Gift an item when you click on that button, button in it self doesn't indicate if you can or can not Gift in Store.

    It sais not enough crowns. Does it means I could gift?
    qjw4i4x4hp1v.png

    That is a good question, i have no idea. Could you perhaps try with something you have enough crowns for?
  • geschaftmaker
    geschaftmaker
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    RexyCat wrote: »

    That is a good question, i have no idea. Could you perhaps try with something you have enough crowns for?

    Damn right! And yes, it looks like I can, nice! Thanks for the idea!
    nnvz1eo31d0x.png
  • RexyCat
    RexyCat
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    RexyCat wrote: »
    If "gift" button is active in my crown store, does it mean I can goft gifts?

    You will get message if you can't Gift an item when you click on that button, button in it self doesn't indicate if you can or can not Gift in Store.

    It sais not enough crowns. Does it means I could gift?
    qjw4i4x4hp1v.png

    You will get that message if you have picked an item in store that cost more in Crowns then you have on your account. That is the first check that are being make when you press Gift button, next is if you are allowed to Gift which you will see if you have enough Crowns and try to Gift an item that cost less then the amount you have on account.

    It should be rather simple to understand that you can't purchase or Gift an item that will cost more then you have access to on your account.

    If you have very little Crown on account, then try Consumables (Utility section in Crown Store) as those should be at lower end to purchase with Crowns. As an example XP Scroll cost 300 Crowns (you can use it to test without going through and Gift item as that need a step where you will add information to which account and message that your Gift should be going).

    EDIT:
    Can see that you found out that it worked, but I leave this comment for other read in case they also have the same question and don't know how this works.
    Edited by RexyCat on May 31, 2024 2:40PM
  • geschaftmaker
    geschaftmaker
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    Oh I've messed with a code, sorry. And sorry TS for intervention into your thread, gl!
  • LucyferLightbringer
    LucyferLightbringer
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    For me sadly it is:
    ia7oykhtw9c9.png

    Member since 2019 never got suspended or anything...
    Edited by LucyferLightbringer on May 31, 2024 2:40PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @LucyferLightbringer

    I've sent you a forum PM with some updated information on your current support ticket.
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  • LucyferLightbringer
    LucyferLightbringer
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    ZOS_Bill wrote: »
    @LucyferLightbringer

    I've sent you a forum PM with some updated information on your current support ticket.

    Your message and support are greatly appreciated. Thank you @ZOS_Bill .
  • ZOS_Bill
    ZOS_Bill
    admin
    @LucyferLightbringer

    You're welcome!

    If you need assistance with anything else please let me or another moderator know.
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  • Drumma
    Drumma
    Soul Shriven
    Was your ticket resolved yet? I'm going on 10 days tomorrow waiting for an answer.
  • katanagirl1
    katanagirl1
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    Drumma wrote: »
    Was your ticket resolved yet? I'm going on 10 days tomorrow waiting for an answer.

    No, it’s been 3 weeks now I think and no response whatsoever.
    Khajiit Stamblade main
    Dark Elf Magsorc
    Redguard Stamina Dragonknight
    Orc Stamplar PVP
    Breton Magsorc PVP
    Dark Elf Magden
    Khajiit Stamblade
    Khajiit Stamina Arcanist

    PS5 NA
  • katanagirl1
    katanagirl1
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    Update: we got a message this afternoon letting us know that Crown gifting was approved.

    Thanks for the help, and you may now close the thread.
    Khajiit Stamblade main
    Dark Elf Magsorc
    Redguard Stamina Dragonknight
    Orc Stamplar PVP
    Breton Magsorc PVP
    Dark Elf Magden
    Khajiit Stamblade
    Khajiit Stamina Arcanist

    PS5 NA
  • ZOS_Bill
    ZOS_Bill
    admin
    With this issue now resolved for the OP, we are going to close the thread from any further comments.
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This discussion has been closed.