Maintenance for the week of November 4:
• [COMPLETE] ESO Store and Account System for maintenance – November 6, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
The game's working fine for me, I logged in just a few minutes ago to check something, with no problems. The OP's problem was most likely Norton: it's the most user-unfriendly security software ever. I used to use it, but then uninstalled it, because it was causing more problems than the malware it was supposed to prevent.
PC(Steam) / EU / play from Melbourne, Australia / avg ping 390