I doubt help comes. They can’t even keep people from being kicked atm.

This issue is still not resolved. Nobody has contacted through the account email.

My son plays on his desktop at his house in another state. Been playing , no issues.

His family comes home to visit and he can’t log in to any comp here. No code is ever sent. He follows the directions on the website for eso troubleshooting when writing the ticket for this issue. He resets the password as instructed and gets the emails for password change and new password confirmation. Although regardless, he can’t log into his web account or the Client because no emails for a code are ever sent and both ask for the code. The computers used were the ones my wife and I play ESO on.

Firewall is not the issue. ZOS getting more personnel to fix tickets is the solution. Clearly some kind “safety measure” happened when he tried logging in on a new computer with a different ISP from a different state. Or……it’s just broke..

Regardless……the issue is not fixed and NO contact has been made to him about the ticket number listed above.

@ZOS_FalcoYamaoka

Negative, he has filled out all questions requested and still not able to get into his account. I have personally been sent an email from support stating they are sorry for the delay on my sons account but there is a high amount of players unable to log into their accounts and they are working as fast as they can. Please understand this issue was first brought to ZOS support attention weeks ago. The issue still isn’t resolved.

A player can buy the game, spend hundreds of dollars on crowns and not be allowed to play the game they bought. This is unsat. I have played this game since beta, back when if you asked a question in zone chat a Game Moderator in zone would help you immediately. My how the game support has fallen.

Issue STILL NOT RESOLVED.

Update.

Account now says inactive as error code displayed. When the link is clicked for recovery, and correct info is entered, an alert is displayed that says

You must verify your email address before this account can be unlocked. An email verification has been sent….


But No email is sent even though the password reset emails and confirmation were delivered. The user name was delivered as well.

This is absolutely frustrating.

… question ZOS, will ESO plus be refunded? Will the sword singers redoubt be awarded?

Is anyone working on this ticket? From a subscribers point of view, it doesn’t seem like it.

I had a similar issue last year. They suggested I install ESO on a separate windows account, for that specific ESO account, and it worked. It seems like Windows permissions get messed up or something. I never resolved it other than the separate Windows account.

https://forums.elderscrollsonline.com/en/discussion/644166/cant-log-in-client-can-on-website#latest

It's disturbing how these types of posts (where someone is coming to the forums because they are not getting timely assistance from support) have exploded in number over the last few months. Hope ZoS gets their act together.

I do hope this issue is addressed in tomorrow's maintenance to begin with because it is indeed really worrying that people can't seem to log into their own accounts let alone recieve the support needed to resolve them.

Have you tried using another webbrowser to complete the verification? ... Sometimes a specific webbrowser does not execute the code correctly, which could cause that email to not be sent.

Sorry to hear that didn't work. This is a longshot, but at the moment the only other thing I can think of (besides the email just not being sent by ZOS) is that in the past for some reason or by accident, that verification email was reported as spam/phishing. Or that one of the words in that email/emailaddress triggers a block from gmail. Is there some way to check this, or contact gmail themselves. Tell them you are receiving the other mails but not that one, see if they can solve it.

Hmm, maybe also a longshot. But have you tried opening your email through an app, or through another device. I often check my elderly father's email for phishing, and often some mails do not show up in his app(even regular emails), but they do show up when I log into his emailaccount from my desktop. Maybe worth trying as well.

Hopefully you can get this resolved quickly.

PS: Have used gmail forever for ESO, and always received the codes to log in right away(20 seconds or so). But I never went through the verification process in recent years.

So I did some browsing and found out that several people are going through similar issues of not receving their accesscodes, thus being locked out of their accounts and one of them had contacted support about a year ago about this issue, I'll copy paste the reply here in case it could be of help.

"First thing I did was add noreply@mail.elderscrollsonline.com to your list of approved email senders. (GMAIL). Even if you are getting emails from them I would still add the email to the approved list.

Then I changed my password just to be safe.

Then I followed this step / If using a firewall or antivirus, please check that you have added ESO64.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:TCP / UDP Ports 24100 through 24131TCP / UDP Ports 24300 through 24331TCP / UDP Ports 24500 through 24507."

Edit: Run ESO64.exe as admin, it apparently worked for some to have the accesscode successfully sent to their email.


I hope it helps.

That's really unfortunate. I hope you do get this resolved soon as it does leave a sour taste in the mouth.

You're not alone in having this kind of issue though, as said doing some browsing will pull up several threads where people are struggling to get their accesscodes emailed for one reason or another, a vast majority of them due to incorrect written password/email and the likes which I imagine isn't your case here.