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nice of them to take the weekend off and wait until after a patch to fix accounts
Quethrosar
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nice of them to take the weekend off and wait until after a patch to fix accounts.
Edited by ZOS_Icy on April 20, 2024 10:14AM 2
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hiyde✭✭✭✭✭
✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
Can you point me to where they said they won't be continuing to work on this over the weekend? I can't find that.@Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)14 -
sarahthes✭✭✭✭✭
✭✭✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
I assumed that they've got all hands on deck working on it round the clock actually.4 -
Tandor✭✭✭✭✭
✭✭✭✭✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
I assumed that they've got all hands on deck working on it round the clock actually.
Even if they have been given the weekend off, that will be because they've been working round the clock all of the working week.7 -
LukosCreyden✭✭✭✭✭
✭✭I am sure you can survive without ESO for a few days.Struggling to find a new class to call home.Please send help.9 -
sarahthes✭✭✭✭✭
✭✭✭They're also working on a live patch for Monday deployment and a PTS patch for Monday deployment.
I don't think I'd want to work there right now.13 -
HatchetHaro✭✭✭✭✭
✭✭LukosCreyden wrote: »I am sure you can survive without ESO for a few days.
I'm sure you can send me half of your event tickets and rewards from the Jubilee boxes as well.Best Argonian NA and I will fight anyone for it
20 Argonians
6x IR, 7x GH, 7x TTT, 5x GS, 6x DB, 1x PB, 4x SBS, 1x MM, 1x US, 2x CB, 1x Unchained4 -
TKo_ROUSE✭✭✭✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
I highly doubt they are taking the full weekend off. I am sure their office is chaotic right now. But people are not machines, they cannot work 24/7.
I am sure they are working long days but at the end of the day they need to get rest to mentally reset for the next day. Tired people make mistakes and that isn't good for anyone.
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jaws343✭✭✭✭✭
✭✭✭✭✭HatchetHaro wrote: »LukosCreyden wrote: »I am sure you can survive without ESO for a few days.
I'm sure you can send me half of your event tickets and rewards from the Jubilee boxes as well.
On one hand there are missed rewards for an entertainment product.
On the other hand there is the mental health and wellbeing of employees of a company.
Hard choice to make here.10 -
Mike71✭✭✭Let's be realistic, it was a mistake on ZOS's part, regardless of the reason. It should go without saying that ZOS is working on this. Nobody can do anything about the fact that the error occurred at a very inopportune time.
In my opinion, the event is over for all blocked accounts.
In my opinion, the earliest and only time is shortly after the end of the event and then it's the weekend again when I can't imagine them closing the servers.
So the next possible time is Monday in a week.
I really wish I was wrong.
Translated with Google0 -
thinkaboutit✭✭✭✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
Yep, impressive level of urgency and 'working around the clock with all hands on deck' mentality!
Have they considered that for every locked user there is 11 or more not blocked players impacted since the locked users in question may be part of trial progs?
Nah.1 -
HatchetHaro✭✭✭✭✭
✭✭HatchetHaro wrote: »LukosCreyden wrote: »I am sure you can survive without ESO for a few days.
I'm sure you can send me half of your event tickets and rewards from the Jubilee boxes as well.
On one hand there are missed rewards for an entertainment product.
On the other hand there is the mental health and wellbeing of employees of a company.
Hard choice to make here.
I'm almost certain I was the first person to prioritize the mental health and well-being of ZOS employees in my first post on this whole... "incident".
However, I do not like it when people trivialize the (rightful) anger and frustration that others feel over this frankly horrendous treatment that is coming from the result of the absolutely stupid decision to target individual accounts rather than simply rolling back the entire server.
Edited by HatchetHaro on April 19, 2024 7:22PMBest Argonian NA and I will fight anyone for it
20 Argonians
6x IR, 7x GH, 7x TTT, 5x GS, 6x DB, 1x PB, 4x SBS, 1x MM, 1x US, 2x CB, 1x Unchained0 -
Hodgkin✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
Well, I'm not sure about you, but as a unionized construction worker, I like my weekends off too.
The buildings we work on won't fall down just because we are not still building them, and the concrete that has been poured isn't going anywhere even after we leave. This sounds very familiar to your situation, just as a metaphor.3 -
derkaiserliche✭✭✭✭✭ah no worries you get a years worth of endeavours on top of every style page of the event etc for it as compensation
i think thats worth a weekend without eso8 -
hiyde✭✭✭✭✭
✭Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
Well, I'm not sure about you, but as a unionized construction worker, I like my weekends off too.
The buildings we work on won't fall down just because we are not still building them, and the concrete that has been poured isn't going anywhere even after we leave. This sounds very familiar to your situation, just as a metaphor.
That's a great metaphor for, say, 2012 when they were "constructing" the game.
This feels more like:
During a project to add a new wing to the building, one of the workers accidentally hit a wall with a wrecking ball and now the the main entrance to the building is blocked by rubble. I imagine there would be overtime involved.
No, this situation isn't anything like an RL emergency like that. My metaphor is silly, too.
In this actual situation, I would think a company that's made $2b off of ESO is likely to free up *voluntary* overtime hours to continue working over the weekend. Or maybe they won't. My crystal ball is in the shop.Edited by hiyde on April 19, 2024 7:38PM@Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)1 -
kringled_1✭✭✭✭✭
✭✭HatchetHaro wrote: »HatchetHaro wrote: »LukosCreyden wrote: »I am sure you can survive without ESO for a few days.
I'm sure you can send me half of your event tickets and rewards from the Jubilee boxes as well.
On one hand there are missed rewards for an entertainment product.
On the other hand there is the mental health and wellbeing of employees of a company.
Hard choice to make here.
I'm almost certain I was the first person to prioritize the mental health and well-being of ZOS employees in my first post on this whole... "incident".
However, I do not like it when people trivialize the (rightful) anger and frustration that others feel over this frankly horrendous treatment that is coming from the result of the absolutely stupid decision to target individual accounts rather than simply rolling back the entire server.
As I posted in another thread, the assumption here is that a full server rollback is straightforward and quick to execute. I'm not sure that's true, and I certainly don't have any recollection of one happening while I've been playing (2017) . In the other thread, code couldn't think of one to even further back. It's possible it would require substantial downtime for all of NA, much more than was required on Monday.2 -
PapaJester✭✭✭They're game devs, not fire fighters. It's gonna be ok.
Plus, as several people have pointed out, you have no idea whether ZOS has people working on this issue through the weekend or not. The only thing we have any way of knowing is that a fix won't be happening until after Monday's server maintenance. Is a fix even ready to go? Almost certainly not. Is there a need for further updates before Monday? No, not really. Do these devs have kids with Saturday morning soccer games, or family gatherings, or concert tickets, or just a need for rest like any other human? Yeah, they do.
So buck up, champ. If it ain't on fire, it can wait a little while.Edited by PapaJester on April 19, 2024 11:07PM5 -
Vulkunne✭✭✭✭✭
✭Anything in a large company dealing with this sort of thing is almost certainly not going to be done quickly
I'm sure they're working hard on this but it's not something that can really be rushed especially if you take everything I just said and add on the fact that there's already existing problems.Edited by Vulkunne on April 20, 2024 4:46AMThank you for your attention to this matter.0 -
dmnqwk✭✭✭✭✭De-humanising people needs to stop.
The 'company' is not a living organism, it's individual human beings with familes - there could be weddings, funerals, births, deaths, 5 year old birthday parties and your attitude is 'I DONT CARE GIVE ME MY GAME NOW'.
How many employees do you think there are who can fix this... 1 billion? 1 million? 1000? Or maybe 8 people are needed to ensure it goes ahead... and maybe those 8 people care more about their family than they do you because the job only pays 40 grand a year to them?
Every time I see someone spout off this vile, abusive callousness I wonder how that person interacts with other people face to face and whether or not they need a restraining order from the internet.
Yes the 'company' needs to do something... but 'the company' isn't alive and can't function without the people who don't need this level of abuse.
Decision makers are not the people who implemented this.15 -
TheAwesomeChimpanzee✭✭✭✭For anyone defending the ZOS employees I would like to remind them that they have given us 3 different dates for when they were supposed to give us our accounts back, FIrst it was only going to be 3 days, then they said by the end of the week and now finally they said we are not getting them until AT LEAST Tuesday. I don't believe in anything they say now, don't care for their cosmetic rewards I just want to play the game again and be able to join my end game progression cores again. I truly am sorry that I liked the game enough to try PTS when they released it, my bad ZOS.0 -
maximusrex45✭✭✭✭✭kringled_1 wrote: »HatchetHaro wrote: »HatchetHaro wrote: »LukosCreyden wrote: »I am sure you can survive without ESO for a few days.
I'm sure you can send me half of your event tickets and rewards from the Jubilee boxes as well.
On one hand there are missed rewards for an entertainment product.
On the other hand there is the mental health and wellbeing of employees of a company.
Hard choice to make here.
I'm almost certain I was the first person to prioritize the mental health and well-being of ZOS employees in my first post on this whole... "incident".
However, I do not like it when people trivialize the (rightful) anger and frustration that others feel over this frankly horrendous treatment that is coming from the result of the absolutely stupid decision to target individual accounts rather than simply rolling back the entire server.
As I posted in another thread, the assumption here is that a full server rollback is straightforward and quick to execute. I'm not sure that's true, and I certainly don't have any recollection of one happening while I've been playing (2017) . In the other thread, code couldn't think of one to even further back. It's possible it would require substantial downtime for all of NA, much more than was required on Monday.
We know the people who are locked are getting rolled back about 8 hours before PTS went up, so that is their last save state. If they rolled back NA that means everything that happened in that 8 hour would be rolled back, including event drops and Crown Crate rewards. Since those are highly RNG they can't just say try again, especially for Crown Crate Rewards.
Steam Charts, which doesn't split the servers up, and doesn't show non-steam users had 22k concurrent users at 9am and 25k at noon. How many users made it on PTS before that got locked down? A few dozen? A few hundred? To mess up likely tens of thousands of accounts to save a small percentage of users grief was never ever ever ever going to happen and anyone who thinks that was the better choice is not living in reality. Those locked deserve extreme compensation, but a roll back was never going to be an option even if it is very easy to do.4 -
Veesk✭✭✭✭TheAwesomeChimpanzee wrote: »For anyone defending the ZOS employees I would like to remind them that they have given us 3 different dates for when they were supposed to give us our accounts back, FIrst it was only going to be 3 days, then they said by the end of the week and now finally they said we are not getting them until AT LEAST Tuesday. I don't believe in anything they say now, don't care for their cosmetic rewards I just want to play the game again and be able to join my end game progression cores again. I truly am sorry that I liked the game enough to try PTS when they released it, my bad ZOS.
They never said when we would get our accounts back, they have given us information about when we could possibly get them back at the earliest a few times. It's been an evolving situation and they never made promises on when accounts would be unlocked.
If you misread the updates that's on you, not anyone else.11 -
Shara_Wynn✭✭✭✭✭
✭It isn't a given that they don't have a team working the weekend to fix this. They may simply have moved the deadline because they know they aren't going to get it fixed over the weekend and are just trying to keep everyone informed.
However, the health of their employees has to come first. So if their teams have been working flat out during the week, then they absolutely need their time off, otherwise they are going to be no good to anybody.
Fixes like this are probably very difficult to navigate, if they get it wrong they could make the situation worse or set back the progress they have already made.
Or who knows, maybe they are adding all those seals of endeavors one by one to each of the locked accounts and that's why it's taking so long
Alchemy says "Hi".1 -
NoticeMeArkay✭✭✭✭✭
✭Can we stop littering the front page of GD with the same type of posts over and over again?
There's so many discussions now where every single fragment of the current situation is getting cross posted.
Thanks.7 -
Gaebriel0410✭✭✭✭✭thinkaboutit wrote: »Quethrosar wrote: »nice of them to take the weekend off and wait until after a patch to fix accounts.
Yep, impressive level of urgency and 'working around the clock with all hands on deck' mentality!
Have they considered that for every locked user there is 11 or more not blocked players impacted since the locked users in question may be part of trial progs?
Nah.
Heaven forbid someone has to postpone a trial prog, what ever shall they do?
Never had any social activity rescheduled because something came up for someone?5 -
ZOS_IcymodGreetings,
After review, we have decided it best to close this thread as it provides nothing constructive. When making threads, we ask that they be civil, constructive, and kept within the Community Guidelines. If there may be any questions in regards to the rules, please feel free to review them here.
Thank you for your understanding.8
This discussion has been closed.