Maintenance for the week of April 6:
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Just a reminder that getting (falsely) banned is a significant emmotional event
Heelie
✭✭✭✭✭
A lot of players seem to add up the compensation to those banned in time spent, drop chances etc. And yes it does not add up. But put yourself in the spot of getting a message saying you're banned, a few hours later seeing a post that says that eventually you will get access again. Some of these people still don't have access right now. For some it's years spent playing the game on their accounts, for a few it's their livelihood. This is an incredibly stressful and anxiety-inducing event. Some of these players still don't know right now if they will get access, they could have been falsely identified as some of the abusers despite not being. The compensation for this is a single Apex mount, granted at least one of these players lots out on their trifecta mounts due to the rollback. I would take a trifecta title and mount over an Apex mount and I think almost everyone else would as well. The rest of the compensation pretty much just adds up to the time lost. I just think it's important to think about this when you see those 16.000 endeavors that people probably lost sleep for several days because of this. And I think a single mount is a fair compensation.
Most OwOrated healer of all time
27
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Daoin✭✭✭✭[snip] what about the sleepless nights grinding the style pages alone for nothing on those free to play eso hours while having no time or energy for making any seals ? either way yeah hope all works out well with compo
[edited for baiting]Edited by ZOS_Icy on April 19, 2024 3:10PM2 -
Kaelthorn_Nightbloom✭✭✭✭✭
✭✭✭Other players won't understand but this is the longest I've gone in 4 years without logging onto my main character.
Edited by Kaelthorn_Nightbloom on April 19, 2024 1:21PMPC NA6 -
Shara_Wynn✭✭✭✭✭
✭I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
Edited by Shara_Wynn on April 19, 2024 1:22PMAlchemy says "Hi".10 -
Onomog✭✭✭✭✭SkaraMinoc wrote: »Other players won't understand but this is the longest I've gone in 4 years without logging onto my main character.
/hugs
1 -
Kaelthorn_Nightbloom✭✭✭✭✭
✭✭✭Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
Edited by Kaelthorn_Nightbloom on April 19, 2024 1:37PMPC NA6 -
SpriggSoul ShrivenThe compensation is absolutely fine. Almost everyone who got their account locked can find something else to do in the meantime (content creators being the exception here). It was an unfortunate event, but y'all are getting the event time back and this is ultimately just a game. A few days without access isn't the end of the world.Edited by Sprigg on April 19, 2024 1:50PM3 -
spartaxoxo✭✭✭✭✭
✭✭✭✭✭I have been unjustly banned before, not going to get into specifics. I was able to win out on appeal. While I didn't get compensation, I do think it should be a standard thing to do. Not something like this for minor issues but a little something (like missed daily rewards) as a way to apologize. It's always a bad feeling when you get unfair bans.Edited by spartaxoxo on April 19, 2024 1:56PM12 -
Tandor✭✭✭✭✭
✭✭✭✭✭SkaraMinoc wrote: »Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
I agree with the first part. As for the second part, while I agree I do think it's a shame a lot of testers' loyalty has been lost over the last year or two since ZOS cut back on engaging with the testing community and took less and less notice of the feedback being provided.
While there are plenty of testers who are doing an important job testing, there are also a lot of players on the PTS who are only having a preview of what's coming so they can be a step ahead of everyone else when it goes live. That's fine and I don't knock it, but the notion that I've seen repeated this week that players on the PTS are the most committed players to ESO doesn't apply to everyone, and there are plenty of equally committed players not on the PTS for one reason or another.
I'm pleased with the compensation package for those who were innocent victims of this debacle, but I do think it's time ZOS followed up on their stated intention to "follow up in the coming days with more details summarizing what happened".2 -
Destai✭✭✭✭✭
✭✭✭✭Definitely. I'm a PlayStation player, and I can tell you, I'd be pretty distressed if something happened to my account. I've invested $1000s and countless hours over the years. Yeah, I'd be pretty distressed if something happened and might not be as understanding as I should be. That's why I'm completely on the side of those getting compensated. If anything, I'd probably ask for more, because there's such a history of issues.
I think that's the crux of the issue: it feels like it's always something. So when there's justice for some, others are like "where's mine?". There's been 3 significant events before this that impacted a lot of accounts (seals bug, crown gifting, transmutes issue), and they wound up being something that ZOS needed to fix. And now there's an anniversary event where arguably the most attractive cosmetics are taking obscene amounts of grinding to get. No response or reasoning provided; no hotfix to make it better. Quite honestly, this whole anniversary period is pretty soured. It would be nice to have some smooth sailing.
From ZOS's perspective, I can see where they might feel like, "we can't win", but that shouldn't be the take away. The take away is that the anniversary celebration should've been marked by generous rewards like those provided as compensation. The compensation should've been more than that, even though it was quite generous, and maybe, just maybe, dial back on the grind and FOMO so people feel like there's meaningful progression towards the very things you yourselves as a company are putting in front of us. @ZOS_Kevin Hope you're seeing this feedback.
Edited by Destai on April 20, 2024 4:10PM4 -
dogmycats✭✭✭Shara_Wynn wrote: »I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
agree.2 -
barney2525✭✭✭✭✭
✭✭✭✭I HAVE been falsely banned on a different game, along with a large number of others. Gold sellers used to send ads through in-game mail and add 1 single copper so the mail could not be simply deleted. For months we just click on the copper and delete the mail. Then one day they obviously changed their system so they could detect fake gold coming in. All of these coppers suddenly triggered bans. Took them about 3 days to sort it all out and get the accounts active again.
It was an irritating event, but it was Not Emotional. It did not cause traumatic harm. This is a GAME. A hobby. A Pastime. Something Fun that we Enjoy. It is NOT Life and Death.
I was part of another game I really enjoyed that got hit by DDOS attacks and shut them down, along with a number of other MMOs. Most were able to fix things a in day or two. This particular game did not have the hardware, much less the software to deal with the situation. The game was down for 2 weeks. No access.
After one update when I was using Windows 11 my login to that game got errors. I spent over a month with no access to the game, working with their tech support. Finally had to uninstall Windows 11 and install windows 10.
On the issues that hit multiple people there was some generic compensation, abut Nothing Rare or unique. Nothing that would take months to earn in-game.
On my specific issue I got some minor compensation and a costume, of their choice, which I could have gotten from their marketplace.
In ALL these situations The was No Trauma. There was irritation, there was some anger, and great displeasure. But in the end I didn't LOSE anything. Events come and go on a yearly basis. There have to be 100 unique items in ESO that I have not had to opportunity to obtain simply because an event was missed. That does Not cause Trauma.
It's a Game. When issues happen and some compensation is called for, it should be Fair to EVERYONE in the game. They could Not have earned 16,000 endeavors during this event. That is Special treatment for a specific group. No issue should make the majority wish THEY had been unfairly punished.
IMHO11 -
ArchangelIsraphel✭✭✭✭✭
✭✭✭✭✭Shara_Wynn wrote: »I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
I hardly think purple boxes would have been adequate compensation for the distress the owners of these accounts faced. Purple boxes, whose rewards would be RNG based and potentially contain nothing they want/could use, would have been more like a kick in the knee. While the RNG has been quite good on the purple boxes this year, giving out boxes is hardly a good faith gesture. The 16,000 seals is.
Again, what people don't seem to realize, and what this thread is trying to detail, is that it is also compensation for emotional distress. ZOS is trying to make the locked out players feel better. Unfortunately there are a considerable amount of people on the forums who are, for whatever reason, intent upon doing the opposite.
While ZOS may not have provided compensation to this degree in the past (they should have, it's true) perhaps this sets a new precedent for the future. They are gradually realizing that the sheer amount of mistakes happening lately is not going over well with their audience, and that they need to do more. Is it sensible to discourage them with all of the furious backlash? No. It isn't. People do it never the less because they are too concentrated with what they can squeeze out of the company now, rather than the potential safety net such compensations may provide in the future. And in the process, they attack and try to make their fellow players feel miserable for getting their just compensation.
It isn't for you to determine what rewards they should get. Saying the rewards they received are "too much" is the equivalent of invalidating their entire experience and the emotions involved. Not only that, but you discourage the company from providing generous compensation in the future, throwing people who might get unjustly banned at some other point under the bus.
It's absurd.
PC l NA
Legends never die
They're written down in eternity
But you'll never see the price it costs
The scars collected all their lives
When everything's lost, they pick up their hearts and avenge defeat
Before it all starts, they suffer through harm just to touch a dream
Oh, pick yourself up, 'cause
Legends never die10 -
Xandreia_✭✭✭✭✭
✭[snip] i actually feel bad for ZOS. They did right by us. they also compensated people who didn't get locked out. they have also for the most part been on top of the communication. I'm usually one of the first to call them out on bad things they do but to be honest, they did good with the crappy situation.
@ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom you must be pulling your hair out. but thank you for actually doing everything you can to help us that are locked out.
[edited for baiting]Edited by ZOS_Icy on April 19, 2024 4:18PM16 -
TKo_ROUSE✭✭✭✭barney2525 wrote: »I HAVE been falsely banned on a different game, along with a large number of others. Gold sellers used to send ads through in-game mail and add 1 single copper so the mail could not be simply deleted. For months we just click on the copper and delete the mail. Then one day they obviously changed their system so they could detect fake gold coming in. All of these coppers suddenly triggered bans. Took them about 3 days to sort it all out and get the accounts active again.
It was an irritating event, but it was Not Emotional. It did not cause traumatic harm. This is a GAME. A hobby. A Pastime. Something Fun that we Enjoy. It is NOT Life and Death.
I was part of another game I really enjoyed that got hit by DDOS attacks and shut them down, along with a number of other MMOs. Most were able to fix things a in day or two. This particular game did not have the hardware, much less the software to deal with the situation. The game was down for 2 weeks. No access.
After one update when I was using Windows 11 my login to that game got errors. I spent over a month with no access to the game, working with their tech support. Finally had to uninstall Windows 11 and install windows 10.
On the issues that hit multiple people there was some generic compensation, abut Nothing Rare or unique. Nothing that would take months to earn in-game.
On my specific issue I got some minor compensation and a costume, of their choice, which I could have gotten from their marketplace.
In ALL these situations The was No Trauma. There was irritation, there was some anger, and great displeasure. But in the end I didn't LOSE anything. Events come and go on a yearly basis. There have to be 100 unique items in ESO that I have not had to opportunity to obtain simply because an event was missed. That does Not cause Trauma.
It's a Game. When issues happen and some compensation is called for, it should be Fair to EVERYONE in the game. They could Not have earned 16,000 endeavors during this event. That is Special treatment for a specific group. No issue should make the majority wish THEY had been unfairly punished.
IMHO
Fair to everyone due to issues would have just been the simple full server roll back. They could have done this, everyone would have been impacted equally, everyone would be able to play right now. They could have given a compensation to everyone like an event extension and the 200 seals + something else. But instead people complained how that's unfair to them. I would have been perfectly happy with this situation.
So now people are locked out long term because of a mess up that isn't there fault. ZOS is compensating them to make up for not going with the unpopular option above and that's still unfair? Like your compensation is not getting your account rolled back and being suspended.
1 -
ArchangelIsraphel✭✭✭✭✭
✭✭✭✭✭barney2525 wrote: »
In ALL these situations The was No Trauma. There was irritation, there was some anger, and great displeasure. But in the end I didn't LOSE anything. Events come and go on a yearly basis. There have to be 100 unique items in ESO that I have not had to opportunity to obtain simply because an event was missed. That does Not cause Trauma.
You don't get to decide what causes emotional distress to another human being. Your experience is your experience. Not theirs.
You weren't upset during your past experiences. That's good. That doesn't make you an expert on the full spectrum of human emotions, nor does it give you insight into what others feel.
I highly doubt you even know to what extent others might have felt upset in the other games you played.
I wasn't banned, but I can empathize with those who were. Some might not have been upset. Some might have been extremely upset.
It isn't for you to dictate simply because you are upset that you did not receive the same rewards as them.PC l NA
Legends never die
They're written down in eternity
But you'll never see the price it costs
The scars collected all their lives
When everything's lost, they pick up their hearts and avenge defeat
Before it all starts, they suffer through harm just to touch a dream
Oh, pick yourself up, 'cause
Legends never die4 -
wilykcat✭✭✭✭✭
✭@Heelie
I definitely agree.
These type of inconveniences happen to lots of games. I understand not being able to play the game for a some time can be irritating but it's not the end of the world.
If my account gets locked by mistake for a few days, then later the issue gets resolved I' be happy just by being able to play the game again and its enough of a reward.3 -
Maxamoo✭✭✭I saw in a Twitch stream that someone who was inaccurately banned during the Crafting Event fiasco received a choice of any house or mount from the Crown Store that they wanted. So to say others wrongly banned have never received this type of compensation may be inaccurate.
4 -
Punches_Below_Belt✭✭✭✭✭While I certainly have been on my own emotional roller coaster this week, I certainly do not see that as a sign of good mental health.
1 -
Desiato✭✭✭✭✭
✭✭The overwhelming consensus appears to be that the package provided to the locked out players was fair given the circumstances. Even considering the package, I still feel bad for those affected and wouldn't have wanted to be in their shoes.
In this day and age, it is impossible to please everyone and there will always be sour grapes. Some people just can't stand others having something they don't.spending a year dead for tax reasons2 -
Lady_Galadhiel✭✭✭✭✭
✭✭✭PTS testers should be treatened the same as every other player who gets banned by mistake.Total ESO playtime: 8325 hours
ESO plus status: Cancelled
ESO currently uninstalled.5 -
Shara_Wynn✭✭✭✭✭
✭I saw in a Twitch stream that someone who was inaccurately banned during the Crafting Event fiasco received a choice of any house or mount from the Crown Store that they wanted. So to say others wrongly banned have never received this type of compensation may be inaccurate.
Well I hope that is the case as I don't think it's fair to give special treatment to some and not to others.ArchangelIsraphel wrote: »Shara_Wynn wrote: »I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
I hardly think purple boxes would have been adequate compensation for the distress the owners of these accounts faced. Purple boxes, whose rewards would be RNG based and potentially contain nothing they want/could use, would have been more like a kick in the knee. While the RNG has been quite good on the purple boxes this year, giving out boxes is hardly a good faith gesture. The 16,000 seals is.
Again, what people don't seem to realize, and what this thread is trying to detail, is that it is also compensation for emotional distress. ZOS is trying to make the locked out players feel better. Unfortunately there are a considerable amount of people on the forums who are, for whatever reason, intent upon doing the opposite.
While ZOS may not have provided compensation to this degree in the past (they should have, it's true) perhaps this sets a new precedent for the future. They are gradually realizing that the sheer amount of mistakes happening lately is not going over well with their audience, and that they need to do more. Is it sensible to discourage them with all of the furious backlash? No. It isn't. People do it never the less because they are too concentrated with what they can squeeze out of the company now, rather than the potential safety net such compensations may provide in the future. And in the process, they attack and try to make their fellow players feel miserable for getting their just compensation.
It isn't for you to determine what rewards they should get. Saying the rewards they received are "too much" is the equivalent of invalidating their entire experience and the emotions involved. Not only that, but you discourage the company from providing generous compensation in the future, throwing people who might get unjustly banned at some other point under the bus.
It's absurd.
I didn't say that they should only get purple boxes.
And you are right, it is not for me to determine what rewards they should get. That is clearly for ZOS to do. However I am allowed to express an opinion and, 16k seals, in my opinion, is still too much. Happy folks got compensation. But for me, in my opinion, this is a clear case of ZOS over-compensating.SkaraMinoc wrote: »Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
And I think that is the crux of the matter right there.Alchemy says "Hi".1 -
SaffronCitrusflower✭✭✭✭✭
✭✭✭SkaraMinoc wrote: »Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
I agree with the first part. As for the second part, while I agree I do think it's a shame a lot of testers' loyalty has been lost over the last year or two since ZOS cut back on engaging with the testing community and took less and less notice of the feedback being provided.
While there are plenty of testers who are doing an important job testing, there are also a lot of players on the PTS who are only having a preview of what's coming so they can be a step ahead of everyone else when it goes live. That's fine and I don't knock it, but the notion that I've seen repeated this week that players on the PTS are the most committed players to ESO doesn't apply to everyone, and there are plenty of equally committed players not on the PTS for one reason or another.
I'm pleased with the compensation package for those who were innocent victims of this debacle, but I do think it's time ZOS followed up on their stated intention to "follow up in the coming days with more details summarizing what happened".
ZOS does not properly assess the impact on their reputation that happens when players are erroneously banned/locked out or whatever term you want to use. This goes for social bans, the PTS ban or any other ban that happens automatically with no prior investigation to determine if the ban is justified.0 -
Vulkunne✭✭✭✭✭
✭A lot of players seem to add up the compensation to those banned in time spent, drop chances etc. And yes it does not add up. But put yourself in the spot of getting a message saying you're banned, a few hours later seeing a post that says that eventually you will get access again. Some of these people still don't have access right now. For some it's years spent playing the game on their accounts, for a few it's their livelihood. This is an incredibly stressful and anxiety-inducing event. Some of these players still don't know right now if they will get access, they could have been falsely identified as some of the abusers despite not being. The compensation for this is a single Apex mount, granted at least one of these players lots out on their trifecta mounts due to the rollback. I would take a trifecta title and mount over an Apex mount and I think almost everyone else would as well. The rest of the compensation pretty much just adds up to the time lost. I just think it's important to think about this when you see those 16.000 endeavors that people probably lost sleep for several days because of this. And I think a single mount is a fair compensation.
Put yourself in the place of anyone who spent many countless hours out of each and every day trying to find these things. Just sitting there and doing nothing but farming for very exclusive content, knowing full well they might never succeed, hour after hour ticking by away from family and friends, pets, work, chores, sleep and otherwise daily living. And then upon finally succeeding, alone and finally hoping against hope to move on from this, others loathe you because your methods (which worked) do not meet their 'rational' way of thinking AND then the company wants to just give away the same exclusive content free of any strings attached because of an issue that no one could help. In spite of the fact you work so hard to get legitimately, playing by their rules.Thank you for your attention to this matter.3 -
Punches_Below_Belt✭✭✭✭✭But you are choosing how you want to play. ZOS designed a poor event and you chose to participate for their latest shiny trinket. At any point, you can say “No!” “This is not fun. I’m going to go do something more valuable with my time.”
I made that decision with the jubilee mount. No a cheesy horse I will never use is not worth my event tickets. I would rather upgrade my companions with commendations.2 -
dogmycats✭✭✭Funny, what about others that have been falsely banned before, they haven't get any compensation, and why zos don't care about their feelings?2
-
Stanx✭✭✭✭✭
✭Shara_Wynn wrote: »I saw in a Twitch stream that someone who was inaccurately banned during the Crafting Event fiasco received a choice of any house or mount from the Crown Store that they wanted. So to say others wrongly banned have never received this type of compensation may be inaccurate.
Well I hope that is the case as I don't think it's fair to give special treatment to some and not to others.ArchangelIsraphel wrote: »Shara_Wynn wrote: »I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
I hardly think purple boxes would have been adequate compensation for the distress the owners of these accounts faced. Purple boxes, whose rewards would be RNG based and potentially contain nothing they want/could use, would have been more like a kick in the knee. While the RNG has been quite good on the purple boxes this year, giving out boxes is hardly a good faith gesture. The 16,000 seals is.
Again, what people don't seem to realize, and what this thread is trying to detail, is that it is also compensation for emotional distress. ZOS is trying to make the locked out players feel better. Unfortunately there are a considerable amount of people on the forums who are, for whatever reason, intent upon doing the opposite.
While ZOS may not have provided compensation to this degree in the past (they should have, it's true) perhaps this sets a new precedent for the future. They are gradually realizing that the sheer amount of mistakes happening lately is not going over well with their audience, and that they need to do more. Is it sensible to discourage them with all of the furious backlash? No. It isn't. People do it never the less because they are too concentrated with what they can squeeze out of the company now, rather than the potential safety net such compensations may provide in the future. And in the process, they attack and try to make their fellow players feel miserable for getting their just compensation.
It isn't for you to determine what rewards they should get. Saying the rewards they received are "too much" is the equivalent of invalidating their entire experience and the emotions involved. Not only that, but you discourage the company from providing generous compensation in the future, throwing people who might get unjustly banned at some other point under the bus.
It's absurd.
I didn't say that they should only get purple boxes.
And you are right, it is not for me to determine what rewards they should get. That is clearly for ZOS to do. However I am allowed to express an opinion and, 16k seals, in my opinion, is still too much. Happy folks got compensation. But for me, in my opinion, this is a clear case of ZOS over-compensating.SkaraMinoc wrote: »Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
And I think that is the crux of the matter right there.
[snip]
What do you want compensation for? Do you know what compensation means? What have you lost?
I'm on xbox so pretty far removed the account-locking fiasco but it seems that those who need compensation are those who have lost something. Time, money, experiences, or as per this thread there are some people who have apparently suffered emotionally as a result of the locking (though I'm not sure who quantifiable that is).
[edited to remove quote]Edited by ZOS_Icy on April 19, 2024 5:44PM1 -
Shara_Wynn✭✭✭✭✭
✭The overwhelming consensus appears to be that the package provided to the locked out players was fair given the circumstances. Even considering the package, I still feel bad for those affected and wouldn't have wanted to be in their shoes.
In this day and age, it is impossible to please everyone and there will always be sour grapes. Some people just can't stand others having something they don't.
Well unless you have done a poll on that and included all players in the game, not just those on this forum, then I am not sure that you can state that "the overwhelming consensus appears to be that the package provided to the locked out players was fair given the circumstances", as a fact.
If you work hard for a thing, day in day out and you don't get that thing you have worked so hard for. That's just life right? Sometimes you win. Sometimes you loose. But then if you see someone else just given that thing you have worked so hard for, then that is quite a bitter pill to swallow. I guess because it feels like an injustice has been done.
We are all emotional beings. Where one is compensated, another feels cheated. Some are "distressed" at being locked out of their accounts, while some are angry that they are somehow being treated as second class citizens.
This thread is about ZOS compensating for the "emotional distress" caused by having one's account banned. Others have said that those who do not feel the level of compensation is justified are in someway invalidating the "emotional distress" of those that were/are still, banned.
Yet what about invalidating the time and effort that others have put into this game, day in, day out, in order to get the their style pages and seals of endeavors. Just to see that which they have tirelessly worked for just freely and casually given away.
Yes ZOS messed up. They had to do something to compensate those they had wronged. But they have cheapened everyone else's most precious commodity, their time, in doing so.
I see some posters stating how players on the PTS are the most dedicated players in the game, but there are players on the PTS who don't test or even give feedback, who just use the PTS like a preview for the Live servers. Likewise there many, many players on the Live servers who are just as dedicated to this game as anyone on the PTS. To say that one group is somehow more important than the other, is fundamentally wrong.
Of course, this is all in my humble opinion.Alchemy says "Hi".1 -
DerAlleinTiger✭✭✭✭✭Shara_Wynn wrote: »I saw in a Twitch stream that someone who was inaccurately banned during the Crafting Event fiasco received a choice of any house or mount from the Crown Store that they wanted. So to say others wrongly banned have never received this type of compensation may be inaccurate.
Well I hope that is the case as I don't think it's fair to give special treatment to some and not to others.ArchangelIsraphel wrote: »Shara_Wynn wrote: »I'm glad that those who were wrongly banned got some form of compensation.
However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Perhaps less seals and more of the purple boxes would have been a more appropriate compensation.
It also doesn't seem fair that others in the past, who have also had their accounts wrongly banned, got nowhere near the amount of compensation, if any, that the PTS players have received with this recent ban.
I hardly think purple boxes would have been adequate compensation for the distress the owners of these accounts faced. Purple boxes, whose rewards would be RNG based and potentially contain nothing they want/could use, would have been more like a kick in the knee. While the RNG has been quite good on the purple boxes this year, giving out boxes is hardly a good faith gesture. The 16,000 seals is.
Again, what people don't seem to realize, and what this thread is trying to detail, is that it is also compensation for emotional distress. ZOS is trying to make the locked out players feel better. Unfortunately there are a considerable amount of people on the forums who are, for whatever reason, intent upon doing the opposite.
While ZOS may not have provided compensation to this degree in the past (they should have, it's true) perhaps this sets a new precedent for the future. They are gradually realizing that the sheer amount of mistakes happening lately is not going over well with their audience, and that they need to do more. Is it sensible to discourage them with all of the furious backlash? No. It isn't. People do it never the less because they are too concentrated with what they can squeeze out of the company now, rather than the potential safety net such compensations may provide in the future. And in the process, they attack and try to make their fellow players feel miserable for getting their just compensation.
It isn't for you to determine what rewards they should get. Saying the rewards they received are "too much" is the equivalent of invalidating their entire experience and the emotions involved. Not only that, but you discourage the company from providing generous compensation in the future, throwing people who might get unjustly banned at some other point under the bus.
It's absurd.
I didn't say that they should only get purple boxes.
And you are right, it is not for me to determine what rewards they should get. That is clearly for ZOS to do. However I am allowed to express an opinion and, 16k seals, in my opinion, is still too much. Happy folks got compensation. But for me, in my opinion, this is a clear case of ZOS over-compensating.SkaraMinoc wrote: »Shara_Wynn wrote: »However, 16k seals of endeavor is far too much in my opinion. That is seven months of logging in every day and doing your seals to get that, or hundreds of dollar/euros worth of real money. So that is 196 days worth of seals for what is for many, just 4 days worth of lost play.
Some very large accounts have been locked. They need to make sure everyone gets the same compensation and that compensation is good enough for everyone. These are also PTS testers and they need to retain their loyalty.
And I think that is the crux of the matter right there.
[snip]
Would you stop with the "we did things the right way." What part of we physically cannot choose to do things the right way because we cannot log in do you not understand? If we could do things "the right way," then we would if we cared enough about the pages and we wouldn't if we didn't. We can't, though. We have no choice. We have no "right way" to do things. And at the current rate we never will have a chance.
It's not my fault ZOS made the page grind unbearable either and I feel I'm being penalized just because I logged into the PTS for 2 minutes when we've been assured for years it was safe. It goes both ways there.
[edited to remove quote]Edited by ZOS_Icy on April 19, 2024 5:45PM5 -
Stanx✭✭✭✭✭
✭Think some of these posts need to be removed as they are veering dramatically off topic8