Temporary Game Code Not Received

CyberDiva · April 18

Good morning @ZOS_JessicaFolsom, @ZOS_Kevin, @ZOS_GinaBruno,

Mine is one of the accounts that has been locked out due to the PTS issue. I have not yet received a temporary code to be able to experience the game while we wait for our accounts to resolve. As I am not one of the individuals that exploited, and would never do such a thing because that is just not right, I should have also gotten an emailed code. Are these codes still being sent out, or was I forgotten? As no other player has responded to a separate post mentioning that they too have not yet received a code, it very much feels like I have been forgotten. Can we get an update on this? And... Can I please get an emailed code?

Thank you

ZOS_GinaBruno · April 18

Is it possible your account was one that was unlocked yesterday? If not, feel free to shoot over your UserID and we can double check why you didn't receive a game code. Thanks!

CyberDiva · April 18

Edit:

I checked my email again just now and as of six minutes ago a mail showed up in a folder that is completely unrelated to where it should have posted to. The email is postmarked 6pm EST yesterday, but it seems that there was some trouble with my mail server that I shall have to resolve. Thank you so much for your help, and my apologies for any inconvenience!