Crash Issue

kypranb14_ESO · April 9

I have run into an issue that causes my computer to restart. This only happens with ESO, and it's not a heat issue. In the event viewer the issue is labeled as critical and power-kernal.

This restart/crash only happens in ESO, when entering/exiting dungeons or going through doors that change the player location, including keep doors inner and outer in Cyrodiil. ex: teleport through a door.

Does anyone have a solution to this? Just to double check I am going to update my graphics drivers.

Necrotech_Master · April 9

if the error is power-kernel, that doesnt sound like an eso related issue

the only thing i could guess if it occurs while running eso, is that your FPS is uncapped while your in a load screen, which could make your computer try to draw more power than it should, which could be overloading the power supply, and getting the power-kernel error

this is why i set a hard FPS cap using my graphics driver software to prevent issues like this

kypranb14_ESO · April 9

Necrotech_Master wrote: »

if the error is power-kernel, that doesnt sound like an eso related issue

the only thing i could guess if it occurs while running eso, is that your FPS is uncapped while your in a load screen, which could make your computer try to draw more power than it should, which could be overloading the power supply, and getting the power-kernel error

this is why i set a hard FPS cap using my graphics driver software to prevent issues like this

I have a hard cap of 75 FPS, despite my monitor being capable 144. I do appreciate the feedback though!

ZOS_Bill · April 10

@kypranb14_ESO

Our help article below has troubleshooting to assist with ESO crashing.

What do I do if ESO is crashing with the error "ESO has stopped working"?