Xbox Na issues after update 41.

akdave0 · March 27

Yesterday, during trial runs, any time team reset or travelled out of VAS2 any attempt to return was met with a flickering screen, then dashboard. Login message of you are not connected to the internet, any attempt after was the dreaded 307 booted from server. Cleared client, unplugged power source, hard reset of Xbox. Nothing worked, it appears a back end issue on server side. Please fix.

ZOS_Lunar · March 27

Hello!

For the connection error you're experiencing, please try the following troubleshooting: https://help.elderscrollsonline.com/#en/answer/30197 and https://help.elderscrollsonline.com/#en/answer/29779

If the issue persists, please submit a ticket with us HERE.

smackinhippies · March 27

I was in this same raid with @akdave0 and can confirm this same problem was happening to multiple people in the raid, it wasn't just him.

ZOS_Bill · March 27

@smackinhippies

Thank you for sharing this information.

If you had issues as well, you can open a support ticket as advised above. You are also welcome to share your ticket here if you need an update.

smackinhippies · April 1

What we have since figured out if you have to leave the trial instance and a player ports to a home, once the raid lead resets the trial instance and everyone ports back to the trial is when the problem happens. So if you were in a home during the reset you will get disconnected trying to come back to the trial, any player that just existed to a overland wayshrine someplace and not an instanced home didn't have any issues. I had not submitted a ticket when this was going on, there is already an active thread on this. https://forums.elderscrollsonline.com/en/discussion/654783/endless-loading-screen-after-leaving-house#latest