Having difficulty logging in with Steam Version

snailbrick · March 17

After update 41 I've had a terrible time getting the game to log in. I have the steam version, launch the game through steam, the game loads and I get one of the following messages:
1. An Unexpected Internal Error Has Occurred (This is the most frequent message I receive)
2. Error 334 Lost Lobby Connection
3. In queue (1 Second), then it returns a second error message, normally one of the 2 I mentioned.
4. Error 304

It can take anywhere from 5 minutes to over 30 minutes until it will finally randomly log in and take me to the character screen like normal. I haven't made any changes to my system or network at all. I've never experienced this problem until just after this last update.

Things I've already tried:
1. a full repair
2. disabled and removed all addons(makes no difference)
3. restart PC, restart steam, reboot modem/router etc etc
4. tried logging in with eso64.exe in game folder, it doesn't seem to allow that ( this was a recommendation to bypass the launcher)

My specs are Windows 10 64bit, intel 8700K, 64GB DDR4, AMD Radeon RX 7800XT. The performance is fine if it ever allows me to log in to the game.

Again, nothing has changed on my side. What in the world changed between before update 41 and after 41 to the log in process on the Steam side?????

ZOS_Suserial · March 18

Hi. The "Unexpected Internal Error has occurred" error usually occurs due to overwhelming demands on the megaservers, more info can be found here: https://help.elderscrollsonline.com/#en/answer/39334

Additional info on error 334 can be found here: https://help.elderscrollsonline.com/#en/answer/52137

Error 304 typically occurs after you have been booted from the ESO megaserver and are attempting to log back in. More info can be found here: https://help.elderscrollsonline.com/#en/answer/9516

If you would like to submit a tech-support ticket for additional help, you can submit one here: https://help.elderscrollsonline.com/#en/home/category/8/platform/6/techissuetype/1176#home-web-assist

snailbrick · March 27

I've tried to read everything I can about these login issues so that I can make sure I'm doing everything I can on my end to resolve this. I double checked the firewall to make sure ESO and the launcher are allowed through.

One thing I noticed is if I restart Steam and try logging into ESO immediately after, it does cut down on the time it takes to log in. It may still take 5-10 minutes and dozens of attempts, but that is better than literally trying for an hour to log in. It's no solution or guarantee for immediate log in, but I just wanted to share that.

I still don't understand what has recently changed to the login side of things through Steam ESO to cause all of these login errors. Hopefully it will be looked at, because this was not a problem until recently.

ZOS_Bill · March 27

@snailbrick

Thank you for trying the troubleshooting that has been recommended.

Did you try opening a ticket with support yet?

If so, you can post your ticket number here if you need any updates.