Maintenance for the week of May 13:
• PC/Mac: No maintenance – May 13
• ESO Store and Account System for maintenance – May 14, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
The troubleshooting in the link above can still help with the problem you've described. If you've already went through the troubleshooting, you can start a ticket with our customer support team.