We do want to stress that actioning someone for exploiting it is not just a black and white thing as looking at logs.
Hi @ZOS_Kevin, your statement doesn't make sense. If someone sends someone else a whisper with the content, "IİI" and that crashes people (that string was from another game a while back, found it in a quick google search as I don't want to post the actual one in here), then it should be trivially simple for your back-end admins team to add that string to their search terms, and flag those for the TOS team to review.
We know that your teams don't like to share any information about how they do things. Based on information from other players, we are absolutely certain that there is an automation flagging terms from chats (whispers, group, and guild at least - not certain about zones) and either auto-banning or providing such details to the TOS / support team who then perform the bans. Here's a response from your team that refutes your statement as well. Please note that formal persmission to repost this was requested, and I can provide screen shot of authorization if desired.
There is no conceivable technical reason why you would need reports from people who crashed when you know the string that crashes them and there are still many using it regularly (many of us are playing offline this week as a result).
The lack of communication and clarity is (one of a few reasons) why so many of the player base feel a seething contempt towards your team(s). There is an overabundance of technical skill among us, with many dev and IT teams from other companies among the player base who would be thrilled to offer advice to help (if for whatever reason the knowledge on how to do things like this is missing at ZOS and nobody is able to use a search engine for sample code and examples).
We do want to stress that actioning someone for exploiting it is not just a black and white thing as looking at logs.
Hi @ZOS_Kevin, your statement doesn't make sense. If someone sends someone else a whisper with the content, "IİI" and that crashes people (that string was from another game a while back, found it in a quick google search as I don't want to post the actual one in here), then it should be trivially simple for your back-end admins team to add that string to their search terms, and flag those for the TOS team to review.
We know that your teams don't like to share any information about how they do things. Based on information from other players, we are absolutely certain that there is an automation flagging terms from chats (whispers, group, and guild at least - not certain about zones) and either auto-banning or providing such details to the TOS / support team who then perform the bans. Here's a response from your team that refutes your statement as well. Please note that formal persmission to repost this was requested, and I can provide screen shot of authorization if desired.
There is no conceivable technical reason why you would need reports from people who crashed when you know the string that crashes them and there are still many using it regularly (many of us are playing offline this week as a result).
The lack of communication and clarity is (one of a few reasons) why so many of the player base feel a seething contempt towards your team(s). There is an overabundance of technical skill among us, with many dev and IT teams from other companies among the player base who would be thrilled to offer advice to help (if for whatever reason the knowledge on how to do things like this is missing at ZOS and nobody is able to use a search engine for sample code and examples).
Is it a common string or one that might accidentally occur for font related reasons? Maybe they are trying to avoid auto-banning people for it?
Is it a common string or one that might accidentally occur for font related reasons? Maybe they are trying to avoid auto-banning people for it?
I would think their log tracking system would be able to flag long strings, rapid fire data entry, and a person disconnecting. If nothing else, drop the sender once and then investigate.
We do want to stress that actioning someone for exploiting it is not just a black and white thing as looking at logs.
Hi @ZOS_Kevin, your statement doesn't make sense. If someone sends someone else a whisper with the content, "IİI" and that crashes people (that string was from another game a while back, found it in a quick google search as I don't want to post the actual one in here), then it should be trivially simple for your back-end admins team to add that string to their search terms, and flag those for the TOS team to review.
We know that your teams don't like to share any information about how they do things. Based on information from other players, we are absolutely certain that there is an automation flagging terms from chats (whispers, group, and guild at least - not certain about zones) and either auto-banning or providing such details to the TOS / support team who then perform the bans. Here's a response from your team that refutes your statement as well. Please note that formal persmission to repost this was requested, and I can provide screen shot of authorization if desired.
There is no conceivable technical reason why you would need reports from people who crashed when you know the string that crashes them and there are still many using it regularly (many of us are playing offline this week as a result).
The lack of communication and clarity is (one of a few reasons) why so many of the player base feel a seething contempt towards your team(s). There is an overabundance of technical skill among us, with many dev and IT teams from other companies among the player base who would be thrilled to offer advice to help (if for whatever reason the knowledge on how to do things like this is missing at ZOS and nobody is able to use a search engine for sample code and examples).
ForumSavant wrote: »I have an entirely different issue where they are 100% aware of a certain group of people intentionally exploiting a set last patch, all reports were filled with proof, including the exploit showcased even on their own game logs, and they refused to give the players punishment. Exploiting is just a joke and they cherry pick who to ban.
ForumSavant wrote: »I have an entirely different issue where they are 100% aware of a certain group of people intentionally exploiting a set last patch, all reports were filled with proof, including the exploit showcased even on their own game logs, and they refused to give the players punishment. Exploiting is just a joke and they cherry pick who to ban.
Three are still a lot of issues of skills not working as intended.. Warden gates pulling people through walls (the same few players have been doing this for months) is a great example: https://youtu.be/LDbYF53Bc78 noting that while this is obviously done on purpose, there has never been a formal "this is an exploit" statement like the one made way back when you could gap close over non-contiguous ground.
Players who can ignore doors and walls is also a very common one: https://youtu.be/vepx8XM1hrE This may just be poor coding and particular positioning, but we've tried quite a few times to replicate this and can't seem to do it. This too has never gotten a formal "this is an exploit", so people just keep doing it.
Many of us have reported the players doing these with no results, so either it's not formally an exploit and we can all start doing it, or.. what we have here is a failure to communicate. Reporting doesn't accomplish much, and if it does as @ZOS_Kevin suggests, then the lack of communications and transparency from the ZOS team make the player base truly believe otherwise.
Do we know if the use of the PChat addon changes the outcome of this? I haven't witnessed it myself (as far as i know, i've had more than my share of crashes this months though) I'm not blaming pchat, i'm genuinely curious if it's either related or a possible source of mitigation or has no bearing at all.
SpiritKitten wrote: »What campaign is this?
barney2525 wrote: »Also @Crown you might want to censor the video, Forum bans for showing the names of people exploiting occur at a much greater rate then player bans for actually exploiting sadly.
ForumSavant wrote: »I agree wholeheartedly with the most recent comments. Many players do infact weaponize the report system, and whoever the people working at support are, seem to genuinely have an agenda they are trying to serve. I have seen people t-bag hundreds, yes hundreds of times, be reported, with video proof, and follow ups to tickets, and not receive any punishment. I have on the other hand seen people t-bag those same people in retaliation to themselves being t-bagged, and receive bans quicker, even with 0 prior history. The system makes absolutely no sense. I know for a fact there were people ABUSING to no end, the recent exploit that got patched, these people received no ban whatsoever, even though reports from several people with undeniable proof was submitted, tickets responded to, follow-ups replied to, and still nothing. The gaslighting is beyond obvious, there is more of an urgency to ban people for minor infractions than people who exploit game breaking bugs that make you next to invincible in PvP, and that's very telling of the support system as a whole.
DanteTheDeviant wrote: »ForumSavant wrote: »I agree wholeheartedly with the most recent comments. Many players do infact weaponize the report system, and whoever the people working at support are, seem to genuinely have an agenda they are trying to serve. I have seen people t-bag hundreds, yes hundreds of times, be reported, with video proof, and follow ups to tickets, and not receive any punishment. I have on the other hand seen people t-bag those same people in retaliation to themselves being t-bagged, and receive bans quicker, even with 0 prior history. The system makes absolutely no sense. I know for a fact there were people ABUSING to no end, the recent exploit that got patched, these people received no ban whatsoever, even though reports from several people with undeniable proof was submitted, tickets responded to, follow-ups replied to, and still nothing. The gaslighting is beyond obvious, there is more of an urgency to ban people for minor infractions than people who exploit game breaking bugs that make you next to invincible in PvP, and that's very telling of the support system as a whole.
T-bagging is specified in ToS!? Really??? I thought that was just a fun competitive joke/thing we all did...