Sometimes when I go to www.elderscrollsonline.com my language switches to Japanese

Ulfson · March 2024

I visited Japan in Feb. and since then I have had problems with www.elderscrollsonline.com sometimes using Japanese as my language. This is not happening consistently. On Feb 23 I got a trouble ticket email in Japanese. For the last few weeks I sometimes get www.elderscrollsonline.com pages in Japanese. I can't tell if this is a Chrome issue or ESO but suspect it is on the ESO side as no other sites preset themselves as Japanese.
Is there a way to reset my default language in the ESO system?
This has only happened on my @Wulfrun account.
Ulfson (@Wulfrun, @antiflux)
Happy Trails

Ulfson · March 2024

I have tried Edge and Chrome but both switch to Japanese when I login to my Account.

ZOS_Bill · March 2024

@Ulfson

Are you using any 3rd party applications that would affect your web browser?

Have you tried clearing both the cache and cookies in Chrome?

Ulfson · March 2024

By fiddling around with some of the options I discovered three kanji(?) symbols in the upper left. On the English screens that is where I see "English". I selected that on the Japanese screen and selected English. That seems to have fixed the problem.

I don't have any third party browser things. I did clear the cache and cookies in Chrome and Edge. Both show the same issue. I see a few pages in English and then when I have to enter username and password the next screen loaded would be in Japanese. There is something inconsistent in the language for the web site pages. This issue made it difficult to purchase the Golden Road DLC. I had been trying to make a payment for a week before coming here.
A web programmer should ask why did the language for the steps up to the payment not follow the user into the actual payment pages?
Thank you.

ZOS_Bill · March 2024

Thank you for keeping us updated. As this issue has now been fixed, we are going to close the discussion going forward.